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Raju Mandhyan
07/04/23
“I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.” -Anon
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A Disclaimer
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Overview Appreciative Inquiry Applications of AI The Guiding Principles The Art of Story / Discovery The AI Protocol in Action The Four D Cycle Model Next Steps
Agenda
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Daniel Goleman’sbook,
Primal Leader
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an emerging paradigm for seeking what works and moving towards it
an organizational development method or, better still, “a way of life.”
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Appreciative Inquiry
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Deficit-Based 1. Root Cause Analysis
2. Solution Analysis
3. Action Planning
Basic Assumption: Systems/Organizations problems to be solved.
Appreciative Inquiry1. Reflecting on strengths and best practices
2.Exploring possibilities
3.Co-creating a World of our choice.
Basic Assumption: People/Organizations are mysteries to be embraced
2 Approaches to Development
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AI Application
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1. Facilitating generative discussions
2. Invoking positive stories3. Learning from successes4. Involving communities5. Constructing visions
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AI Applied Through
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• GTE – Culture Change– Union Management
Partnership– Call Center Excellence
• Results– 1997 ASTD Award
• United Religions Initiative– Organization Design
• Results– June 2000 Charter Signing – Centers on Every
Continent – Million Pledges of Support
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• Nutrimental Foods– Visioning & Strategic Planning
• Results– 200% Profits 300% Absenteeism
3 Success Stories
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AI Assumptions
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One: In every human situation something works.
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AI Assumptions
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Two: What we focus on becomes our reality
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AI Assumptions
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Three: Reality is created in the moment and there are multiple realities
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AI Assumptions
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Four: The language we use shapes our reality
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AI Assumptions
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Five: The act of asking questions influences the outcome in some way
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AI Assumptions
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Affirmative Topic
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Deficit Issues
Decreasing Poverty
•Reduction of Sexual Harrasment•Fear of Job Loss•Delayed Orders•Customer Complaints•Lack of Training
Affirmative Topics
Increasing Affluence
....
Affirmative Language
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World Vision
• Integrative Process• Innovation• Empowerment• Diversity• Organizational Learning
North American Steel
•Magnetic Connections•Revolutionary Responsiveness•Continuous Learning•Energized Engagement•Industry Leading Agility
Examples of Affirmative Topics
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Inquiry, the AI Protocol
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Generate curiosity and invite creativity
Converge thought and stir up the unconscious…surfacing paradigms
Create authorship of the idea… therefore ownership of the eventual responsibility
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Questions
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Construction: the ASSUMPTION & the LANGUAGE open or close possibilities
Rank the following from powerful to more powerful
1. Yes/no questions 2. Why3. How4. What
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5. Which6. What if7. Who8. When9. Where
Questions
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CHECK ASSUMPTIONS imbedded /underlying... How can we work under two cultures? What is the best way to let the other team
understand our language? How can we increase cooperation between
diverse groups?
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Questions
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The Risk of “Why?” As you move from yes/no to why and then
to what if…the questions stimulate reflection and creativity
A WHY question needs to carefully constructed because, more often that not, it generates a defensive response
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Questions
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What’s important and why do we care? What is our purpose behind our purpose? What constructive facts do we know? What beliefs backed our successes? What precisely did we do right?
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Inward Questions
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For connecting INSIGHTS to IDEAS
What MEANING connects with CHALLENGES?
What else do we need, add? Have we considered the environment, the
ecology and the economy?
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Outward Questions
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which must consider capacity How can we best transfer information as a
team? How can we best share technology as an
organization? How can we best share knowledge as a
community?
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Outward Questions
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create MOVEMENT& ACTION…
Success is assured, what BOLD steps do we need to take?
What help can we give or take What language DESIGNs the future in
full form
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Forward Questions
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Always in direction of a solution of evoking creativity of holistic growth
Never in direction of an error of a blame
of drawing defensiveness
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Questions must be
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Experiment w/Questions
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The 4D Model
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Discovery“What gives life?”(The best of what is)
Appreciating
Design“How to go about it, ideally?
Co-constructing
Dream“What might be?”
(What is the world calling for)Envisioning Results
Destiny“How to live, learn,
and improve?”Sustaining
Positive
Core
AffirmativeTopic Choice 4D Cycle
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DISCOVER: The identification of organizational processes that work well.
DREAM: The envisioning of processes that will work well in the future.
DESIGN: Planning and prioritizing processes that would work well.
DESTINY (or DELIVER): The implementation (execution) of the proposed design.
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Four D Cycle
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Choose an Affirmative Topic …….as done earlier
Discover through Stories what Worked / Built / Grew Ask Questions to Reflect deeper ___ Minutes
Dream what the future CAN be Ask Questions, Reinforce ____ Minutes
Design a do-able Strategy Ask Question, not to doubt, but Clarify & Shape __ Minutes
Deliver the Goods Write out a workable Check List ___ Minutes
Share Output with another Team ____ Minutes Total
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Steps / Destiny
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Whenever you need
Communications Skills Enhancement Creative Thinking and Change
ManagementLeadership and Strategy
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