PRESENTATION BY

Usman

FarazFaizan

Ali

Kashif

STRATEGIES FOR

SUCCESSFUL

SPEAKING AND

SUCCESSFUL

LISTENING

STRATEGIES FOR SUCCESSFUL SPEAKING ANDSUCCESSFUL LISTENING

This chapter consist of three Basic

Parts:

1. Strategies for Improving Oral

Presentation

2. Strategies for Reducing Stage

Fright

3. Strategies for improving listening

STRATEGIES FOR IMPROVING ORAL PRESENTATION

To make our presentation meaningful, we need strategy.

This section takes us through the steps needed to be

effective in oral communication.

1. Steps for Preparing Oral Presentation

2. Kinds of Oral Presentation

3. Ways of Delivering Oral Message

4. Strategies for Using an Effective Oral Delivery

5. Strategies for Effective Non-Verbal Delivery

STEPS FOR AN EFFECTIVE ORAL PRESENTATION

To make a presentation successful Determine the Purpose Analyze the Audience & Occasion Select the main Ideas for the Message Research the Topic Organize Data and Write the Draft Create Visual Aids Rehearse the Talk

KINDS OF ORAL PRESENTATION

Presentations are organized for different purposes such as Information Persuasion Entertainment

NOTE: “The longer the presentation the higher the risk of losing an audience attention”

WAYS OF DELIVERING ORAL PRESENTATION

Extemporaneous Reading Memorization Impromptu

STRATEGIES FOR AN EFFECTIVE ORAL DELIVERY

Your voice is your trade mark that add the human

elements in your words. You can give extra life to your

delivery in five traditional ways. Pitch Rate Volume Vocal quality Pronunciation

STRATEGIES FOR AN EFFECTIVE NON VERBAL DELIVERY

Non verbal symbols exists for every culture even

subculture. Knowing for the desirable and undesirable

cues helps in knowing both intended and unintended

Communication errors. Posture Movement Gestures Facial expressions Appearance

STRATEGIES FOR REDUCING STAGE FRIGHT

Being at ease or simply giving the impression of being

at ease is difficult for most people. Know your subject well Rehearse your talk several times Recheck equipment you will need (projector, screen)

Take an object with you (pen, marking pencil)

Breathe deeply and slowly before speaking Move during the speech

SIGNS OF DISCOMFORT

Heart rate increasesBlood pressure &

body temperature rises

mouth feel dry

STRATEGIES FOR IMPROVING LISTENING

Listening is neglected in school, college even manager

but it is an significant part of ones communication skills. Be prepared (Assignments responsibilities)

Accent the positive (if you have to do it, do it with a positive attitude)

Listen to understand, no refute(try to understand the points he emphasis and why he has such feeling)

Focus your attention(construct a mental outline where the speaker is going)

Concentrate on context Take notes (jot down ideas, even incomplete sentences or single words)

Curb the impulse to interrupt(listen attentively until the speaker invites questions)

Summarize and evaluate

STRATEGIES FOR

SUCCESSFUL

INFORMATION AND

PERSUASIVE

SPEAKING

STRATEGIES FOR SUCCESSFUL INFORMATION AND PERSUASIVE

SPEAKING

Oral communication is our most used mode of

Communication.

Purpose of informative and persuasive speaking

Oral communication has two purposes

1. General / Macro purpose

2. Specific / Micro purpose

Kinds of informative and persuasive speaking

Informative speaking:-There are four types of informative situations in

business communication. Reports Goodwill (for positive company image in the community)

Briefings (Problem solving session)

instruction

Kinds of informative and persuasive speaking

Persuasive speaking:-Opportunities to persuade are endless it is classified into

four major categories Policy (course of action to be taken or not)

Procedure (steps for implementing policy)

Value (credibility of speaker) Facts (present situation, past performance and future plans)

Audience analysis for informative and persuasive speaking

Knowing as much about your audience as you can

decrease your chance of making either content to

attitudinal errors.

1. Interest and attitude of audience

2. Occasion

3. Location

Organization for informative and persuasive speaking

Organize the data in to logical pattern Introduction Body Conclusion

Supports for informative and persuasive speaking

Good oral communication depend upon three bases Ethos (concern your credibility as a speaker)

Pathos (using emotion to support your idea)

Logos (emphasis on both written and oral persuasion)

STRATEGIES

FOR

SUCCESSFUL

INTERPERSONAL

COMMUNICATION

STRATEGIES FOR SUCCESSFUL INTERPERSONAL COMMUNICATION

Face to face communication is the most common form of

communication with in organization.

Exchange of information between two persons is called

dyadic communication

Forms of interpersonal communication are

1. Interviewing

2. Telephoning

3. Dictating

Interviewing

The job interview may be

the most intense dyadic

communication

Purpose of interviewSeek position Candidates speak with company representive

Informing on job Job requirements, job experience

Solving problem Facts are collected and decision is made

Supporting solution Information is collected and arguments are planned to persuade

Counseling employee Facts are used to support contention that employee needs help

Evaluating employee Job performance review form is discussed

Gathering information Data are gathered on why employees leave; emphasis is on event not personalities

Preparation before the job interview

Thorough preparation is essential. Go through the

following five steps to ensure success of the interview.

1. Understand yourself (strength and weaknesses)

2. Know details about available position

3. Do home work on company (read information)

4. Rehearse possible questions (brain storm questions, issues)

5. Speak with insiders (if you know employee of that company)

Procedure during the job interview

The candidate have to… Give positive first impression (offer a warm handshake, show

pleasant smile)

State your understanding of the interview Organize your answers Listen carefully (This task is difficult because you may desire to do

most of the talking, avoid confrontation)

Ask thoughtful questions (About company, Position)

Offer a conclusion

Positive and negative impression

Positive1. Early arrival

2. Alert, responsive attitude

3. Relaxed manner

4. Smiling

5. Clear voice

Negative1. Late arrival

2. Inattentive

3. Tense

4. Frowning

5. Mumbling, timid

TELEPHONING

Telephone is important for business communication and

it is used extensively in international communication

DICTATING

Dyadic communication is direct communication

between two persons.

Dictation is oral communication between two people

but with twist. You speak to someone either directly or

via some electronic device.

Strategies

for successful

business and

group meetings

GROUP MEETINGS

A meeting is a gathering of two

or more people for purposeful

discussion

There are two type of group

meetings

1. Formal group meeting

2. Informal group meeting

TYPES OF GROUP MEETING

1. Formal group meeting:

Formal meetings are clear and planned, the purpose meeting is to change the policy, make decision to solve the meeting.

2. Informal group meeting:

Informal meetings are common, unplanned, chat over

coffee, meeting after work or get together for purely

social occasion

PURPOSES AND KINS OF MEETING

Meetings have two core purposes, both purposes occur

in all meetings

1. To present information

2. To solve problem

KINDS OF MEETINGS:

There are three kinds of meetings.

3. Informational meeting

4. Suggested solution meeting

5. Problem solving meeting

INFORMATIONAL MEETING

Informational meetings only seek to clarify, to make

something clear to give information. Change in reporting procedure Company strategic plans Announcement of the new mission statement Retirement planning Cultural difference Documents needed for working with other countries

SUGGESTED SOLUTION MEETING

Suggested solution meetings visualize the situation

receive input from staff on issue and review preliminary

recommendations before solving the issue.

PROBLEM SOLVING MEETING

Problem solving meeting required the most careful

planning and supervision by the leader.

problem, solution, benefit and steps for action are

discuss in problem solving meetings.

THANK

YOU