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a Little Sprouts Education & Development initiative
By – Ashok Vohra
Personal Development Personal Presentation Time Management Confidence Self Esteem Stress Anger
Communication Skills Listening Skills Verbal Communication Non-Verbal Communication Problem Solving Decision Making Negotiation Assertiveness
Interpersonal skills are the life skills we use every day ,to communicate and interact with other people, both individually and in groups.
People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
We already have Since childhood - usually subconsciously.
We usually take them for granted, never thinking about how we communicate with other people.
Good interpersonal skills can improve many aspects of your life - professionally and socially - they lead to better understanding and relationships.
Interpersonal skills are also sometimes referred to as: social skills, people skills, soft skills
Interpersonal Skills Includes:
Verbal Communication - What we say and how we say it.
Non-Verbal Communication - What we communicate without words, ex. body language
Listening Skills - How we interpret both the verbal and non-verbal messages sent by others.
cont..
Negotiation - Working with others to find a mutually agreeable outcome.
Problem Solving - Working with others to identify, define and solve problems.
Decision Making – Exploring and analyzing options to make sound decisions.
Assertiveness – Communicating our values, ideas, beliefs, opinions, needs and wants freely
Communication is simply the act of transferring information from one place to another, whether this be vocally , written, visually
or
non-verbally (using body language, gestures and the tone and pitch of voice)
How well this information can be transmitted and received is a measure of how good our communication skills are.
Developing our communication skills can help all aspects of our life, from our professional life to social gatherings and everything in between.
The ability to be able to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked.
It’s never too late to work on our communication skills and by doing so improve our quality of life.
Effective verbal or spoken communication is dependant on a number of factors and cannot be fully isolated from other important interpersonal skills such as
non-verbal communication listeningskills and clarification
Clarity of speech, remaining calm and focused, being polite & following some basic rules of etiquette will all aid the process of verbal communication.
Your voice can reveal as much about your personal history as your appearance.
The sound of a voice and the content of speech can provide clues to an individual's emotional state and a dialect can indicate their geographic roots.
The voice is unique to the person to whom it
belongs.
For instance, if self-esteem is low, it may be reflected by hesitancy in the voice, a shy person may have a quiet voice, but someone who is confident in themselves will be more likely to have command of their voice and clarity of speech.
Effective speaking concerns being able to speak in a public context with confidence and clarity, which reflects one's own personality.
Effective speaking include:
Accents The effect of breath on voice and speech Vocal production (volume , clarity , variety)
Interpersonal communication that are not expressed verbally are called non-verbal communications
Interpersonal communication not only involves the explicit meaning of words, the information or message conveyed, but also refers to implicit messages, whether intentional or not, which are expressed through non-verbal behaviors.
Non-verbal communications include facial expressions, the tone and pitch of the voice, gestures displayed through body language and the physical distance between the communicators .
These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication.
Non-verbal communications includes:
Body Movements Posture Eye Contact Para-language Closeness or Personal Space Facial Expressions
Words – 7% Voice – 38% Body Language – 55%
You Never get second chance to make your first impression
Body movements include gestures, posture, head and hand movements or whole body movements.
Body movements can be used to reinforce
what a person is saying and also offer information about the emotions and attitudes of a person.
It is also possible for body movements to conflict with what is said.
Posture can reflect people's emotions, attitudes and intentions.
Open and Closed
Two forms of posture have been identified, ‘open’ and ‘closed’, which may reflect an individual's degree of confidence, status or receptivity to another person.
Open posture
Someone directly facing you with hands apart on the arms of the chair. An open posture can be used to communicate openness or interest in someone and a readiness to listen.
Closed Posture
Someone seated in a closed position might have his/her arms folded, legs crossed or be positioned at a slight angle from the person with whom they are interacting.
Closed posture might imply discomfort or
disinterest.
Eye contact is an important aspect of non-verbal behavior.
It serves three main purposes:
To give and receive feedback
Looking at someone let them know that the receiver is concentrating on the content of their speech. Not maintaining eye contact can indicate disinterest.
To communicate something about a relationship between people
When you dislike someone, you tend to avoid eye contact and pupil size is often reduced. On the other hand, the maintenance of positive eye contact signals interest .
To let a partner know when it is their 'turn' to speak
Eye contact is more likely to be continuous when someone is listening, rather than speaking. When a person has finished what they have to say, they will look directly at the other person and this gives a signal that the arena is open. If someone does not want to be interrupted, eye contact may be avoided.
