Casa communication toolkit

TRAINING AND COMMUNICATION

Opportunities and challenges for health workers and patients’ associations

Paola De Castro, Istituto Superiore di Sanità, Italy

Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 20151

1. We recognized the importance of communication to better developCASA project activities

2. We produced some power pointpresentations on communication

3. We decided to develop a training course on communication addressedto health workers and community based-associations

4. We decided to produce a printedbooklet as an easy reference tool for participants in the training courses

The starting points

Mekelle, January 2014


1. Why communication is important2. Basic knowledge on communication3. Sharing, networking and training4. Activity planning and SMART goals5. Communication and evaluation

A booklet, as a training tool

5 Lessons

each lesson is preceded by a brief summary, and followed by a series of questions and “take home messages” to help students evaluate their understanding of the topics presented

focus on practice, use plain language, use images as visual cluesApproach

Structure



4

OBJECTIVE of the booklet

• Develop basic communication skillsto handle problems commonly encountered in daily life (“life skills”)

• Stimulate discussion and criticalthinking among participants

• Engage participants to play an active role, and applynew concepts in their daily practice


5

TRAINING APPROACH

• Focus on practical aspects of communication rather then on theories

• Pictures play an important role

• All pictures where taken in Tigrayto create major involvement

• Most of the examples are tailoredfor the CASA project

Main concepts

The pictures above were selected to show the value of non verbal communication

Example

The booklet will be available in Tigrinya (translation in progress)

Language

The booklet was originally produced in English and a video of the lessons will also be available in English

EnglishTigrinya

Considering that language may be a barrier for some health workers and patients’ associations, we decided that the training material will be in two languages

Other languages may come…


1. Receive the printed copies of the booklet 2. Answer the pre-test the tutor distributes and collects before you start the course3. Carefully read the lessons (or watch the video in English)4. Discuss the contents of the lessons with your colleagues5. Critically consider suggestions provided6. Answer the questions included after each lesson7. Revise the lessons, if necessary8. Take the final test9. Receive certification of accomplishment10. Celebrate!

What you are expected to do

Training step by step

a local tutor will be appointed and will act in close collaboration with the ISS training staff

One month!


…This booklet will be emanatedas a communication tool to be applied both at the institution and community base levels within the whole National Regional State of Tigray.

”Hagos GodefayHead, Tigray Regional Health Bureau

“

Browsing the booklet…

Support from the THB From the Preface


LESSON 1. WHY COMMUNICATION IS IMPORTANT

Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 9

LESSON 2. BASIC KNOWLEDGE ON COMMUNICATION


LESSON 3. SHARING, NETWORKING AND TRANING


LESSON 4. ACTIVITY PLANNING AND SMART GOALS


LESSON 5. COMMUNICATION AND EVALUATION



QUESTIONS TO EVALUATE UNDESTRANDING OF THE LESSON

Each lesson is followed by 10 questions and 3 possible answers

EXAMPLE


15

TAKE HOME MESSAGESʺ TO MEMORIZE IMPORTANT CONCEPTS

Each lesson is followedby a bullet list of ʺtake home messages ʺ to help memorize the main issues


16

FINAL CONSIDERATIONS

Training is a big opportunity

• Provide empowerment

• Allow to develop better

relations

• Increase performance

• Contribute to improve

health and well-being

• … … …


[email protected]

Thank you

Education

Casa communication toolkit