Communication SkillsBody Language

Waseem Usman (CS-23)Members:

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Topics Covered• What is Body Language?• How does body speak?• Importance of non-verbal communication• Components of non-verbal communication

– Gesture– Face– Posture

• Interpretations of non-verbal behaviors• Tips on improving Body Language

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But before starting, let us ponder on the word:COMMUNICATION• What does communication mean?• Requirements for proper

communication• Types of communication• Verbal• Non-verbal

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COMMUNICATION:• Communication in general is the

process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills.

• Although we usually identifycommunication with speech,communication is composed of twodimensions – verbal and nonverbal.

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Verbal Communication

Nonverbal Communication

• Using words and soundsto express yourself andgetting your intendedmessage across.

• Nonverbal communicationincludes facial expressions,eye contact, body postureand motions.

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WHAT IS BODY LANGUAGE?-NONVERBAL COMMUNICATION-

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Body Language is:Body language is the non-verbal

communication that involvesbody movement.

‘Gesturing’ can also be termedas body language which is anabsolutely non-verbal meanof communication.

People in the workplace canconvey a great deal of informationwithout even speaking; through non-verbal communication.

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How does body talk?Like any spoken language,

body language has words,sentences and punctuation.

Each gesture is like a singleword and one word mayhave several differentmeanings.

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IMPORTANCE OF BODY LANGUAGE

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WHY IS BODY LANGUAGE IMPORTANT?Body language plays a big role in intuition as it gives usmessages about the other person, that we can interpretat an intuitive level.

(Refer to the chart tothe right for a graphical

representation of theinfluence of body

language)

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Body language can be the determining factor in a job interview.

Body language may be the determining factor in a job interview.  If the applicant’s body language conveys that he is at ease with the subject matter and conveys confidence, he has a higher probability of getting the job, especially in this tough job market.

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COMPONENTSOF

NONVERBALCOMMUNICATION

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What components are we talking about?

Facial Expressions

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• Face is the index of our minds• The eyes, lips, and the rest of the muscles express manyfeelings• It can also be deceived by manipulation.

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GESTURES

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A gesture is a form of nonverbal communicationIn which visible bodily actions communicateparticular messages.

Gestures include hand motion, face, or otherparts of body.

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The boy’s gesture indicates he’s happyor that he’s achieved a goal, of sorts.

The woman’s gesture indicates that she’s unhappy with something; perhaps her current circumstancesor first world problems.

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INTERPRETATIONS OF NONVERBAL BEHAVIOR

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How you interpret someone’s nonverbal behavior completelydepends on you and how you see the situation.

Every coin has two sides; similarly every interpretation has two or moresides. However, we’ll be looking at some of the most commonly found

nonverbal behaviors and their corresponding interpretations.

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NONVERBAL BEHAVIOR

INTERPRETATIONBrisk, erect walk Confidence

Standing with hands on hips Readiness, aggression

Sitting with legs crossed, foot kicking slightly Boredom

Sitting, legs apart Open, relaxed

Arms crossed on chest Defensiveness

Hand to cheek Evaluation, thinking

Touching, slightly rubbing nose Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Walking with hands in pockets, shoulders hunched Dejection, in a hurry

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Tips on improving body language

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(A comic strip about a boardroom suggestion.)

In the above picture, the guy to the right seems unproductive and unprofessional.Even if he performs well later on, we’ll still see him as a lazy employee… why?

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FIRST IMPRESSIONS ARE LAST IMPRESSIONS

Understanding body language is beneficial in the workplace as up to 93% of our communication is nonverbal.

Your body language impacts first impressionsbefore you’ve even introduced yourself.

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THERE ARE FOUR MAIN ASPECTS OF BODY LANGUAGE THAT YOU NEEDTO BE AWARE OF:

1EYECONTACT

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2SMILING

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3BODYPOSITION

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4GESTURES/MOVEMENTS

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Thank youFor

listening