Duncan Webb, Partner, Lane Neave - Speaking at Seismics and the City 2015

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    15-Jul-2015

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Slide 1

Engaging Quake Claimants and Community NetworksLearning from complex claims and local knowledge.Dr Duncan Webb

ExpectationsCitizenNo uncompensated lossComparable treatmentTime frame accords with life circumstances

OfficialCompensation according to policy / law / directiveTreatment according to entitlement / circumstanceTime frame accords with

MotivationsCitizenConcernFearAnxietyAnger

OfficialConfrontation avoidanceEsteemInternal constraintsOrganisational objectives

SolutionsClarityIdentify decisions and decision makerChoiceIdentify citizen choices DirectionIdentify imposed constraints and directions EmpowerEquip citizen to know / trust / decideIncapacityIdentify those unable to act and tailor response