Effective Listening-Sudha Pandey ,Asst Prof (GDRCST)

05/01/2023 Sudha Pandey (Asst.Prof.) 2

MEANING OF EFFECTIVE LISTENINGIntroduction: Listening takes place at two steps

in the communication process the receiver must listen in order to decode and unerstand the original message then the sender becomes a listener when attempting to decode and understand subsiquent feedback.

Definition:“Listening is the ability to understand and

respond effective to oral communication” - Johnson

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1. Types of Listening

Active listeningPassive listeningSelestive listening Direct listeningPretending listeningSuggestive listeningCritical listeningContent listeningEmphatic listening

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Barriers to Listening

Prejudgement about the speakerLate arrivalLack of attendence Listener attitudeNoisePremature ResponseHearing problemLack of TimeLength of the message

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How to improve Listening skillsStop talkingResist distractionBe patientHold your temperAsk questionsMake notesGive feedbackBody languageKnowledge of topic in advance