31
HCM 114 By Dr. Khaled Ouanes Ph.D. E-mail: [email protected] Twitter: @khaled_ouanes 2014

HCM114 Change, motivation and innovation in Healthcare

Embed Size (px)

DESCRIPTION

People often say that motivation doesn’t last. That’s why we have to reinvigorate it everyday. Being and working in the right setting and in a fit culture will really help.

Citation preview

Page 1: HCM114 Change, motivation and innovation in Healthcare

HCM 114

By Dr. Khaled Ouanes Ph.D.E-mail: [email protected]

Twitter: @khaled_ouanes

2014

Page 2: HCM114 Change, motivation and innovation in Healthcare

Change, Motivation and Innovation: Creating a Culture of Excellence

Page 3: HCM114 Change, motivation and innovation in Healthcare

REMEMBER?#LEADERSHIP#MANAGEMENT#INNOVATION#CREATIVITY#CHANGE

#FAIRNESS#FLEXIBILTY#PRODUCTIVITY#PERFORMANCE#DECISION-MAKING

Page 4: HCM114 Change, motivation and innovation in Healthcare

MOTIVATIONPeople often say that motivation doesn’t last. That’s why we have to reinvigorate it everyday. Being and working in the right setting and in a fit culture will really help.

Page 5: HCM114 Change, motivation and innovation in Healthcare

The health care manager is responsible for motivating employees to use innovation in solving many of our current problems in health care delivery.

Health care organizations are bureaucratic in structure making change very difficult.

CHANGE MANAGEMENT

Page 6: HCM114 Change, motivation and innovation in Healthcare

BUT, REMEMBER?

Bureaucratic organizations are no longer working very well nowadays. New problems

faced by managers in the 21st century require new theories of

management.

CHANGE MANAGEMENT

Page 7: HCM114 Change, motivation and innovation in Healthcare

THIS IS WHY

The majority of health care consumers are not happy with the services they are receiving demanding health care organizations to change.

CHANGE MANAGEMENT

Page 8: HCM114 Change, motivation and innovation in Healthcare

Health care managers need to seek input from customers and employees about what changes are necessary in health care.Changes in the health care system will require empowered & motivated employees who are capable of delivering superior services daily.

CHANGE MANAGEMENT

Page 9: HCM114 Change, motivation and innovation in Healthcare

Health care organizations need to reinvent the process

of developing and selling services.

CHANGE MANAGEMENT

Page 10: HCM114 Change, motivation and innovation in Healthcare

THE CHANGE PROCESS IN HEALTH CARE DELIVERYHCOs must seek out change in order

to exploit it. The change leader must actively participate as a real change leader to be effective. Those who are responsible for making positive change happen must do what matters most (PRIORITIES).

Page 11: HCM114 Change, motivation and innovation in Healthcare

Motivating Health Care EmployeesThe health care manager must be

able to motivate their employees. This is a hard task for most health care managers.

This is why it’s important for them to learn what really motivates their employees?

Page 12: HCM114 Change, motivation and innovation in Healthcare

Motivating Health Care EmployeesRewards and

punishments have always been thought to be very effective motivators for use by managers (the stick and the carrot). Which is not the case!

Page 13: HCM114 Change, motivation and innovation in Healthcare

Motivating Health Care Employees

The starting point for motivation in any organization involves negotiation among employees and managers to decide what each side wants. This is why intrinsic motivators become increasingly important as basic needs are met.

Page 14: HCM114 Change, motivation and innovation in Healthcare

Motivating Health Care Employees

It is evident that for motivation to work in health care managers need to gain a better understanding of motivation.Forget the stick and the carrot!

Page 15: HCM114 Change, motivation and innovation in Healthcare

THE NEED FOR INNOVATION IN HCOs

HCOs need to understand how innovation works. The process of innovation is blocked by the bureaucratic organizational structure in health care.

Page 16: HCM114 Change, motivation and innovation in Healthcare

THE NEED FOR INNOVATION IN HCOs

The health care manager needs to learn how to foster #Creativity and #Innovation in health care delivery.

Page 17: HCM114 Change, motivation and innovation in Healthcare

THE NEED FOR INNOVATION IN HCOs

Page 18: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATIONDisruptive innovation addresses the question of how complicated and costly products and services can be made simpler at a lower cost for consumers.

- Clayton Christensen

Page 19: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATION

Page 20: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATION

Page 21: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATION

The first element of disruptive innovation, technology as an enabler is central to innovation in the field of health care.

Page 22: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATION

Page 23: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATIONThe second element of disruptive innovation relates to the business model of the health care organization in the future.

Page 24: HCM114 Change, motivation and innovation in Healthcare

DISRUPTIVE INNOVATIONThe new business model will require payment for outcomes, which should force providers to adopt a more innovative approach to delivering health services.

Page 25: HCM114 Change, motivation and innovation in Healthcare

THE EFFECTS OF CULTUREThe culture of the health care organization is a significant factor to consider when attempting to establish motivation, innovation and acceptance of change as organizational norms.

Page 26: HCM114 Change, motivation and innovation in Healthcare

THE EFFECTS OF CULTURE

Page 27: HCM114 Change, motivation and innovation in Healthcare

THE EFFECTS OF CULTURE

Page 28: HCM114 Change, motivation and innovation in Healthcare

THE EFFECTS OF CULTUREThe exploitation of change through disruptive innovation has to become the norm for successful health care organizations. It’s the organization’s culture that will continue to motivate all workers to seek out change.

Page 29: HCM114 Change, motivation and innovation in Healthcare

THE EFFECTS OF CULTUREOne of the major factors for managers failing to respond to change is the organizations culture. Many managers mistakenly believe themselves to be responsible for building the culture of the organization.

Page 30: HCM114 Change, motivation and innovation in Healthcare

THE EFFECTS OF CULTUREBUT REMEMBER! CULTURE HAS TO BE SHAPED COLLECTIVELY TO BE

FIT!Sometimes, the best that the health care manager can do is to try to work with the existing culture to make change happen. Before reconsidering the culture itself.

Page 31: HCM114 Change, motivation and innovation in Healthcare

HCM 114

By Dr. Khaled Ouanes Ph.D.E-mail: [email protected]

Twitter: @khaled_ouanes

TEXTBOOK - Copyright © John Wiley & Sons, Inc.