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Organizational communications can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
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Organizational CommunicationThe most challenging task for managers
Organizational Communication
Communication is the glue that holds collaboration and organizations together. The way we share information, ideas, goals, directions, expectations, feelings and emotions in the context of coordinated action.
Organizational Communication
It can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
Organizational Communication
Studies show that managers spend over 70% of their time communicating
If this is so, why do most managers identify communications as their #1 challenge?
There is a big difference between doing it, and doing it well
Organizational Communication
Focuses on getting work done and meeting organizational goals
Focuses on change and adaptationFocuses on social aspects and motivation of individuals
Organizational Communication
Six Opportunities for Miscommunication Role of the communicator Variables: language, symbols, word usageChannel used Content Characteristics of the sender and receiver Context
Do you hear what I’m saying?Use of multiple techniques, leads to interference and misinterpretations
Influence tactics might affect what you hearSymbols can interfere with what you hearNonverbal factors can interfere with what you hear
Organizational Communication
Barriers to effective communications:
Ineffective communication skills Negative attitude towards the situation Information overload Inconsistency with our frame of reference Credibility of source Physical location Distractions Defensiveness
Organizational Communication
Personal CommunicationsWhy focus on improving communications skills?
Employers list communication skills as a basic requirement and a primary flaw in candidates
Are you comfortable with your ability to communicate orally and in writing?
Do you know how to listen and if not, is this a problem?
Do you know how to give and receive effective feedback?
Source Encodes an intended meaning into a message.
Receiver Decodes the message into a perceived meaning.
Noise Any disturbance that disrupts communication effectiveness and interferes with the transference of messages within the communication process.
Elements of communication Process
Elements of communication Process
Communication channelsFace-to-face meetingsEmailOnline discussionsWritten lettersTelephone Voice mail
Communication channelsThe choice of channel can have an important impact on the communication process. Some people are better at using certain channels over others, and specific channels are better able to handle some types of messages.
The Pyramid of Channel Richness
Downward, Upward, & Horizontal Communication
I am the Boss!
HCM 114
By Dr. Khaled Ouanes Ph.D.E-mail: [email protected]
Twitter: @khaled_ouanes
TEXTBOOK - Copyright © John Wiley & Sons, Inc.
