A PRESENTATION

ON HR FUNCTIONS AND OPERATIONS OF ING VYSYA

BANK

PRESENTED BY-ATRI ROY

OBJECTIVES

Study About ING Vysya Bank

Learn HR Functions in Private Bank

Get Experience in the Corporate Field

Apply Theoretical and Practical Knowledge

Study Various Parameters on which Bank Functions

Human Behavior of Employees, Customers, Applicants

Workplace Study

ABOUT ING VYSYA BANK Bangalore Based Private Bank Founded- 2002 (est. 1930 as Vysya Bank) Key people- Shailendra Bhandari (CEO &

MD), Arun Thiagarajan(Chairman of the Board)

Merger of Dutch ING Group and Indian Vysya Bank

Headquarter- Bangalore, India Mission and Vision ING as ‘Internationale Nederlanden

Group’ 527 branches across 161 cities in India, 19,

00,000 customers, 357 ATMs

INTRODUCTION(LITERATURE REVIEW)

HR Operations In Banking

Roles and Responsibilities

Human Resource Cycle in ING Vysya Bank

Disciplined Work

Technologies and Systems Used

Implementation Of Theories

CURRENT HR OPERATIONS AT REGIONAL OFFICE (KOLKATA) Job Portal Recruitment Selection Data discrepancies Document Verification Calling Procedures Employee Master Data Recording Referral Documents Microsoft Excel Work Application form Joining process

RESEARCH METHODOLOGY

Shortlisting Resume

Screening Process Of Resumei. Sample Size- 100 resumesii. Approx 40 candidates scheduled for

interview

Percentage

Qualified Graduation

Completed Master Degree

Qualified Graduation & Persuing Master Degree

CALLING PROCEDURE

Candidates are shortlisted for telephonic interview

Interview date and time for calling is set up

Conference call is set up if required

Branch Head, HR Partner, Candidate, SalesManager

togetherly does the conference calling

Each one of them ask respective questions to

candidateCommunication ability and presurre handling is

checked

Candidate's background information is asked

Feedback is put on hold

Respective Managers take decision

Final Confirmation for selection is updated

RESEARCH METHODOLOGY DATA

Primary Data- Raw Data Secondary Data- Literature Review Structured- Online Questionnaire, Telephonic

Conversation, Structured Interview, Focus Group

Unstructured- General Observation, Narration, Conservation, Participant Observation

Random Sample- Collection of Resumes Biased Sample- Shortlisting Resumes Sample Size- 100 Resumes

FINDINGS

HR Round takes much time Customer’s Patience Level Less Awareness Candidates below 25years interested in Sales

Job 40% people does not know Job Portal 70% does not negotiate with salary offered for

BDE Problem with branch allocation Works with high technologies Maintains privacy and discipline Good Coordination among branches Interview Line Up in Few Seconds

RECOMMENDATIONS

Awareness Required Resource Allocation Increase of Contract Period (BDE) Tie Up with Colleges, Institutions for Job Opening Proper Advertisement Focus Customer Satisfaction HR Department must be situated in one area Reduce Employee Transfer Online Secured Application Form

LIMITATIONS

No Research Work was allowed No Extra information was available Had to maintain all disciplines Had to kept the mental state balanced and

calm Some disturbing candidates Busy Schedule Of Project Guide Long Hours Of Waiting Unavailability of information due to absence

of candidates

BIBLIOGRAPHY

www.ingvysyabank.com

http://www.unofficialguidetobanking.com/human-resources.php

http://www.ingvysyabank.com/scripts/careers.aspx

http://www.freejobalert.com/ing-vysya-bank-recruitment-2011/15512/

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Kolkata Campus: Infinity Benchmark Tower 10th Floor, Plot - G1, Block - EP& GP, Sec - V, Salt Lake, Kolkata.

Reg. Office: 407, Zodiac Square, 4th Floor Opp. Gurudwara, S.G. Road, Bodakdev, Ahmedabad.