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Organisation Communication
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Types of Types of communicationcommunicationIn organizationIn organization
Presented by:Dr. Akhlas AhmedPreston University
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Organizational Communication Organizational Communication
Organizational communication – the compounded interpersonal communication process across an organization
Communication flows in an organization are:VerticalHorizontal
Grapevine (multidirectional)
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Vertical and Horizontal Vertical and Horizontal Communication Communication
Vertical CommunicationThe flow of information
both up and down the chain of command
Formal communicationRecognized as officialStatus and power are not
equal among participants in vertical communication
Horizontal Communication
• The flow of information between colleagues and peers
• Informal communication
• Does not follow the chain of command
• Not recognized as official
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Grapevine Communication Grapevine Communication
Grapevine – the informal vehicle through which messages flow throughout the organization
“When the grapevine allows employees to know about a management decision almost before it is made, management must be doing something right.”
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Communication Networks Communication Networks
Communication networks – sets of employees who have stable contact through which information is generated and transmitted
Two major types of communication networks: 1. within organizations 2. within departments and small groups
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Message Transmission Channels Message Transmission Channels
Oral Communication
Written Communication
Nonverbal Communication
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Oral Communication Media Oral Communication Media
Face-to-Face Telephone
Meetings Presentations
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Written Communication Written Communication (1 of 2)(1 of 2)
With increased use of e-mail, managers substitute face-to-face communication with e-mail
Communication Objective GuidelinesMemosLettersReportsBulletin board noticesPostersComputers/e-mailFax
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Written Communication Written Communication (2 of 2)(2 of 2)
Writing skills Grammar – rules for use of the eight parts
of speech To simplify grammar, we use subjects,
predicates, modifiers, and connectives
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Nonverbal Communication Nonverbal Communication
FacialExpressions
VocalQualities
Gestures Posture
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