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Listening Skills Flow of Presentation- Introduction Classification Barriers Effective Listening Benefits Of Effective Listening in Organization Conclusion
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ListeningListening . . . . . .
Group Members:-Group Members:-
Pranay Adhikari (01)
Kaustubh Barve (11)
Rewat Bharsakle (15)
Prathamesh Borade (22)
Harshal Changediya (27)
Pankaj Dagade (34)
Upendra Gandhe (42)
Sumit Gawali (46)
OutlineOutline
1. Introduction
2. Classification
3. Barriers
4. Effective Listening
5. Benefits Of Effective Listening in Organization
6. Conclusion
Hearing vs ListeningHearing vs Listening Hearing
To perceive sound via the ear
Listening
Listening requires concentration so
that your brain processes meaning from
words and sentences.
Process of ListeningProcess of Listening
Types of ListeningTypes of ListeningAppreciative ListeningEmpathetic ListeningComprehensive /Active ListeningCritical / Analytical Listening
Appreciative ListeningAppreciative Listening
Listening for pleasure and enjoyment
Describes how well speakers choose and use words
Empathetic ListeningEmpathetic Listening
To provide emotional support
Understand the type and intensity of feelings the speaker is experiencing without judgement
Not necessary to agree the same way with speaker
Comprehensive /Comprehensive /Active ListeningActive Listening
Listening to understand the message of a speaker
Focuses on accurately understanding the meaning of the speaker by verbal an non verbal communication
Critical / Analytical ListeningCritical / Analytical Listening Listening to evaluate a message for purposes of
accepting or rejecting
Focuses on evaluating whether a message is logical and reasonable
Challenges the speaker’s message by evaluating its accuracy and meaningfulness, and utility
Uses critical thinking skills
Barriers to Effective Listening
Environmental Barriers
1. The room too hot or too cold
2. The chair uncomfortable
3. The lighting too bright or too dim
4. Bad ventilation; stuffy/smoky atmosphere
7. Sights
5. Noise
6. Smells
Linguistic Barriers
1. Jargon or specialist language
4. Complex sentences & vocabulary
5. Hesitant manner
2. Monotonous voice 3. Inappropriate tone
6. Rate of Delivery
Personal Barriers
1.Preoccupied with own problems
2.Thinking about own response without hearing speaker
3.Looking for every opportunity to interrupt
4. Pseudo Listening
Psychological Barriers
2. Own anxiety 3. Frustration, inability to put across ideas
4. Status difference
1. Anger
5. Prejudice
Physiological Barriers
1. Headache
3. Tiredness
5. Poor eyesight
2. Hearing impairment
4. Discomfort, pain, illness
Perceptual BarriersThe speaker and the listener sometimes see the same situation from a
different point of view and this can affect understanding (e.g. parent and child). Examples of other perceptual barriers are:
•Social/cultural background differences •Attitude unexpected
•Expectations different •Appearance of speaker
•Mannerisms •Accents
Content BarrierWhat the speaker is saying may also be a barrier to the listener:
1. Subject of the discussion does not interest us 2. Speaker goes on for too long 3. Speaker is saying what we don't want to hear 4. We have heard it all before 5. Content is too difficult/simplistic 6. Content is repetitious
What is Effective Listening?What is Effective Listening?• Definition: Absorbing information Showing that you are listening and
interested Providing feedback.• Involves: Choice of right words and non verbal
cues.• Effective Listeners: Let speakers know they have heard
and understood the speakers.
Essential requirements for Essential requirements for Effective ListeningEffective Listening
IntensityEmpathyTaking Responsibility
Why effective listening is Why effective listening is important?important?Improves relationshipsImproves our knowledgeImproves our understandingPrevents problems escalatingSaves time and energyLeads to better results
Four techniques for Effective Four techniques for Effective ListeningListening• Reflecting: Letting the other party know that what
they are saying to us is being heard.• Probing: Asking for additional information.• Deflecting: Shifting the discussion to a different
topic.• Advising: Giving advice.
Do’s and Don'ts of effective Do’s and Don'ts of effective communicationcommunication
Face the speaker and maintainThe eye contact
Keep an open mind
Be attentive but relaxed
Try to visualize things what speaker is saying
Give the speaker regular feedback
Wait for the speaker to pause to ask clarifying questions video
Ask questions only to ensure understanding
Try to feel what the speaker is feeling
Pay attention to what isn’t said—to nonverbal cues
BENEFITS OF EFFECTIVE BENEFITS OF EFFECTIVE LISTENING IN AN LISTENING IN AN ORGANISATIONORGANISATION
At workplace…At workplace…
• Effective listening skills leads effective communication
• Reduce misunderstanding• Strong interpersonal
relationship• Faster work rate• Personal growth
For an organisation…For an organisation…
Retain talentsIllustrates caring attitudeEmotional intelligence - No
conflictsMaintain reputationDiscover moreUncover opportunities
ConclusionConclusionEssential Part of Communication
Process
In Building Relationships
Source of Information
“ If we were meant to talk more than listen, we would have two mouths and one ear “
- Mark Twain