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1© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
MODULE
Learning Outcomes
Hess Pet Center I14
• Apply keying, formatting, and word processing skills.• Work independently with few instructions.
2© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
• You are an intern at a new joint venture—Hess Pet Center.
• Hess Pet Center is located in Hess Office Park. You have already worked with several projects in Hess Office Park.
• Primary goals are to maintain current clients of Faulk Pet Care and develop new business from employees in Hess Office Park and in surrounding upscale residential neighborhoods.
• Contact information for Hess Pet Center is shown at right.
Project Setting Lessons 81–83
3© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
• Preview and proofread each document you prepare.• Use Hess Pet Center letterhead and memo form; do not prepare envelopes—most documents
are distributed by email.• Apply Ion theme with Casual document formatting style.• Use current date; position at 2.5" or two blank lines below letterhead.• Use first names on memos.• As a shortcut, employees use hpc; always spell out Hess Pet Center.• Use block letter format with open punctuation; salutation: Dear + title and last name; and the
following closing lines spaced properly:
Standard Operating Procedures (SOPs)
SincerelyDouglas C. Schmidt, Managing PartnerRetail and Service Operations
SincerelyErin A. Faulk, DVM, Managing PartnerVeterinary Operations
Lessons 81–83
4© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
• 14-d1 Memo• 14-d2 Letter• 14-d3 Announcement• 14-d4 Compose Memo• 14-d5 Table
Documents
• 14-d6 Organization Chart• 14-d7 Newsletter• 14-d8 Mail Merge• 14-d9 Labels• 14-d10 Business Plan
Lessons 81–83
5© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
14-d3 Quick Check Lessons 81–83
6© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
14-d5 Quick Check Lessons 81–83
7© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
14-d6 Organization Chart Lessons 81–83
8© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
14-d8 Quick Check Lessons 81–83
9© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
14-d10 Quick Check Lessons 81–83
10© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
14-d10 Quick Check (cont.) Lessons 81–83