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Erasing the Org Chart:Toward a More Fluid, Results-Based

Definition of Work

Franny Oxford, MA, SPHR

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Your Work Has Changed Stabilizing

Rules

Procedures

Org Charts

No Exceptions

Creating

Customization

Change

Results

Resourcefulness

ROI

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Focus on RESULTS• Resources• Expectations • Series of guideposts• Ultimate goal and consequences• Listen to concerns/obstacles• Time study• Share cultural norms

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Get Organized Around the Company’s

Future

Toss out the Past

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Developing RESULTS• Check out current practices

– Current metrics– Pareto out issues– Ask 5 why’s– Root cause

• Eliminate irrelevant practices– Slate for deletion– Sell to execs 9

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Developing RESULTS• Company strategy

• SWOT human capital needs against strategy

• Generate draft high-level RESULTS

• Communicate with execs

• Break down RESULTS into business plan by division or team

• Communicate with managers

• Work with managers to break down RESULTS to individual level

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Communicating RESULTS• Individual employees should have some

say• Be careful about assumptions:

– time studies– old processes– shared resources– unintended consequences– unstated anxieties

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TimelineCurrent state analysis

2 months

Destructuring 1 month

Strategy/SWOT 2 months

Selling and Managing Change

3-8 months

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“Rules are like fingernails. You have to cut them back every once in a while if you want to be nimble.”

Timeline for Reinforcement: FOREVER

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Franny Oxfordhttp://frannyoxford.com408-372-6696