QR Code Connections

CU Boulder Norlin Library Pilot Fall 2010

Caroline Sinkinson, Research & Instruction Librarian

Jeff Wisniewski, Bridging the Other Digital Divide. Online 34, no. 5 (2010): 55-57.

9/10 18-29 year olds (Pew)9/10 CU students

Pew Internet and American Life Project, Mobile Access 2010, (Washington D.C.: Pew Internet & American Life Project, 2010), http://www.pewinternet.org/Reports/2010/Mobile-Access-2010.aspx?r=1

• Scope• Implementation• Observations• Lessons Learned

PERCEIVED STUDENT NEEDS

Way Finding

• 5 floors• Mezzanines• Service points (2nd floor)• Limited workstations

Technology

• New and updated technologies

• 20% (non-directional) question at the research desk

Librarian Contact

• User intimidation• User lack of awareness• User proximity

IMPLEMENTATION

OBSERVATIONS

Most Popular

Description Scans Map of Norlin stacks 41

Phone the Research Desk 18

Find study spaces 17

Chat with a librarian 15

Research Desk contact details 12

Map from stacks to circulation 12

Map of branch libraries 12

August

September

October

November

December

0 5 10 15 20 25 30 35 40

Scans by Month

User Education

Traditional QR Page Mobile QR Page

Andrew Walsh, QR Codes – using mobile phones to deliver library instruction and help at the point of need, Journal of Information Literacy 4, no. 1 (2010).

LESSONS LEARNED

• User education

• Equitable user access

• Institutional coordination

• Mobile device info seeking habits