Ron Young - Workshop - KM Middle East 2011 workshop

www.kmmiddleeast.com [email protected] 1

© Knowledge Associates International Ltd. 2010 1

Understanding the 4 Dimensions of Knowledge Management

KM Middle East

Ron Young, CKO, Knowledge Associates International


Workshop Objectives

Give a good understanding of the four dimensions and their interconnectivity

Provide a robust KM framework for the four dimensions

Share and discuss experiences in applying different KM dimensions

Provide an assessment tool built around the four dimensions

Discuss different KM strategies, methods and tools for each dimension

Discuss ordinary and extraordinary KM

Discuss operational and strategic KM

Discuss principles led KM



Workshop Agenda

Session 1 – An overview and a KM framework for the 4 dimensions of KM

– Extraordinary, ordinary, strategic and operational KM

– Principles led KM

Session 2

– Personal KM (theory & practice & benefits)

Session 3

– Team KM (theory, practice and benefits)

Session 4

– Organizational KM (state of the art & strategies

Session 5

– Inter-Organizational KM (state of the art, Global KM)

Session 6

– Summary & conclusions

– Key Challenges


Workshop Approach

To present state of the art KM 2010 and facilitate the sharing of knowledge and experiences of the group

Constructively challenge everything

There is sometimes no absolute answer but probably better solutions

An understanding of the underlying principles and processes is more important than just the content and tools

Copies to be provided of all presentation materials used



Introductions

Your role...

Your familiarity

with the four dimensions of KM

Your objectives, expectations

& any key issues


Ron Young

Founded Knowledge Associates in 1995

Passionate about Knowledge & Wisdom

KM Educator, Presenter, Consultant, Writer

KM Practitioner since 1993



www.knowledge-management-online.com


KM Implementation Overview

KM Executive Briefings, Training

Programmes, Master Classes and Workshops

Stage 1 – KM Audit & KM Strategy Planning

Stage 2 – Design/Develop the Knowledge

Organisation

Knowledge Asset Measurements

Implementation Frameworks

KM Process/Methods/Applications

Knowledge Tools & Knowledge Technologies

KM Team Roles & Responsibilities

Critical Knowledge Worker skills

What?

Why?

How?

How?

Who?

Where?

When?

KM Consulting

KM Systems & Tools

K Worker Training

KM Education



Ordinary Knowledge Management

&

Extraordinary Knowledge Management


Operational Knowledge Management

&

Strategic Knowledge Management



Principles led Knowledge Management


Knowledge Management Framework

Developed by the Know-Net

Consortium 1998 – 2000

Enhanced by Knowledge Associates

2001-2009



KM Assessment Tool


The 4 Dimensions of KM

Personal KM

Team KM

Organizational KM

Inter-Organizational KM



KM is for Everyone


Personal Knowledge Management

Strategies, methods, tools and techniques



“Personal Knowledge Management is

the most essential life skill for the 21st

Century”


Personal Knowledge Competencies



Group Work / Discussion on Personal

Knowledge Management


Team Knowledge Management




“Team Knowledge Management is the

most essential team skill for the 21st

Century”


Team Knowledge Competencies



Group Work / Discussion on Team



Organizational Knowledge Management




“Organizational Knowledge

Management is at its best when

effective personal and team knowledge

management are combined with an

over-arching KM infrastructure


Organizational Knowledge Competencies



Group Work / Discussion on Organizational



Inter-Organizational Knowledge Management




“Inter-Organizational Knowledge

Management is when all stakeholders

are working together as One”


4 Dimensions of KM

KM

Vision

1.Communication

Stage 1

2. Collaboration

Stage 2

3. KM Processes

Stage 3

4.Total Integration

Stage 4



Group Work / Discussion on Organizational



Knowledge Management Framework

Developed by the Know-Net

Consortium 1998 – 2000

Enhanced by Knowledge Associates

2001-2009



Integrating Distributed Knowledge

• Adaptive knowledge infrastructure

is in place

• Knowledge resources identified

and shared appropriately

• Timely knowledge gets to the right

person to make decisions • Intelligent tools for authoring

through archiving

• Cohesive knowledge development

between JPL, its partners, and

customers

NASA Knowledge Management Roadmap

• Instrument design is semi-automatic

based on knowledge repositories

• Mission software auto-instantiates

based on unique mission parameters • KM principles are part of culture

• KM practices are supported by layered

COTS products

• Remote data management allows

spacecraft to self-command

• Knowledge gathered any place

from hand-held devices using

standard formats on interplanetary

Internet • Expert systems on spacecraft

analyze and upload data

• Autonomous agents operate

across existing sensor and

telemetry products

• Industry and academia supply

spacecraft parts based on

collaborative designs derived from

NASA’s knowledge system

Capturing Knowledge Sharing Knowledge

• MarsNet

• Mars Exploration Rovers

• Space Interferometry Mission

Enables capture of knowledge at the

point of origin, human or robotic,

without invasive technology

Enables seamless integration of

systems throughout the world

and with robotic spacecraft

Enables sharing of essential

knowledge to complete

Agency tasks

Modeling Expert Knowledge

• Systems model experts’ patterns

and behaviors to gather

knowledge implicitly

• Seamless knowledge exchange

with robotic explorers

• Planetary explorers contribute to their successor’s design from

experience and synthesis

• Knowledge systems collaborate

with experts for new research

• Interstellar missions

• Permanent lunar and

Martian colonies

• Europa Lander/Submersible

• Titan Organics: Lander/Aerobot

• Neptune Orbiter/Triton Observer

• Mars robotic outposts

• Comet Nucleus Sample Return

• Saturn Ring Observer

• Terrestrial Planet Finder

2003 2007 2010 2025

Enables real-time capture of tacit

knowledge from experts on

Earth and in permanent

outposts

http://km.nasa.gov Jeanne Holm, Chief Knowledge Architect

NASA/Jet Propulsion Laboratory


Contact Ron Young

Web: www.knowledge-management-online.com

Blog: http://km-consulting.blogspot.com

Facebook: www.facebook.com/ronyoung

Linkedin: www.linkedin.com/ronyoung

Twitter: www.twitter.com/ronyoung

Knols: knol.google.com/ronyoung

Email: [email protected]

http://km.nasa.gov/