SISLink10 - Vancouver 2010 Olympic IT project - Kay Hooghoudt (Atos Origin)

Vancouver 2010 Olympic IT Project

Kay Hooghoudt, Directeur Onderwijs

2 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment

Worldwide IT Partner of the Olympic GamesLong-term relationship based on trust and proven pe rformance

» Worldwide IT Partner (TOP) since 1998 to 2016

» Long term partner : Involvement since Barcelona 1992 Olympic Games

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The Olympic Games by the Numbers

Global audience: 4 billon viewers in 220 countries and territories


IT Challenges at the Olympic Games

»Highly visible and critical

» Immovable Deadline – No second chance

»Complex project management� Complex systems, many dependencies� Leading a Consortium of partners and suppliers� Integration of cultures, ways of working

»Information Security� Heterogeneous environment� Real Time Risk Management

»Knowledge capture, management and transfer

»Operations Readiness� Quick staffing ramp-up close to the Games� Training� Huge deployment in short period of time

»Green


» Key services

» Integration (Design, Build, Test and move to Operation)- To lead the partners in the creation of a robust end-to-end solution

� Project Management, Business consulting, Architecture design, end-to-end Testing

» Operations (Run)- To deploy and manage the infrastructure and systems during the games

� IT facilities management : Integration lab, Helpdesk, Technology Operation Center, Data Centers, Equipment Factory� Service management: systems monitoring and support, Central and Venue staffing & training

» IT Security (Protect)- To integrate security into all levels of the IT infrastructure & organization

� Risk modeling, Risk mitigation strategy, Architectural and Systems hardening principles, Identity Management, Real time securitymonitoring with SIEM technologies, Incident Management

» Key systems

» Games Management Systems- To support the planning and operations of the games

� Accreditation, Workforce Management, Transportation, Arrivals & Departures, Sport Entries & Athletes Qualifications, and Medical.

» Information Diffusion Systems- To deliver real-time results to the media and participants

� Media intranet (Info 2010), Commentator Information System (CIS), Internet Data Feed, News Agencies feed (WNPA)

Our Mission as Worldwide IT PartnerDesign, Deliver and Manage the Games IT Systems on time & on budget


Going for GreenContributing to sustainable Olympic Games

Sustainability Star in Vancouver

» We help the Vancouver Organizing Committee (VANOC) achieve its goals to make these Games as environmentally responsible as possible through our technology solutions:� Virtualization � Remote Info 2010, and Remote CIS� Online Volunteer portal and Accreditation System

Resulting in:� Energy savings� Reducing emissions� Enhanced access of information via online portals


Games Management SystemsSupporting the logistics behind the Games

GamesManagement

Systems

GamesManagement

Systems

Sport Entries & Qualification

MedicalEncounters

WorkforceManagement

Transportation

Accreditation

Arrivals &Departures


Information Diffusion SystemsRelaying real-time results and information to the w orld - on any channel

8

VE

NU

EC

EN

TR

AL

Timing &

Scoring

Central Systems

On VenueResults

Venue Print

Print Distribution System

DistributedPrinting

Printed Reports

Info 2010

ScoreboardVenue Commentator

Information System (CIS)

TV Graphics

Central Commentator Information System (CIS)

TV Viewers

8

Remote CIS

World Services

Data ServicesInternet, MobilePress Agencies& Broadcasters

RemoteInfo 2010


Project Phases

* IT Resources (including committee, volunteers and partners)

On-site staff (*)

2005 20092006 2007 2008 2010

» Master Plan

» Responsibilities Matrix

» Business Requirements

» Systems Infrastructure

» Test Lab

» Build Systems

» Build Testing Facilities

» Integration Tests

» Acceptance Tests

» System Tests

» Test Events

» Venue Deployment

» Technical Rehearsals

» Olympic Games

» Paralympic Games

PlanPlan

DesignDesign

BuildBuild

TestTest

OperateOperate

15

30

150

300

2,500

February 12, 2010 @ 6:00 PM


Vancouver 2010 Technology Partners

Hardware

Wireless communicationequipment

AV/TV/VideoEquipment

Timing, Scoring Systems & Services

Telecommunications

Film/Photographics& Imaging

Network devices

Servers

Power Generation & Distribution

Atos Origin leads a consortium of technology companies, without contractual relationship, thanks to a strong program management (shared objectives, detailed master plan, clear roles & responsibilities, matrix of communications, knowledge transfer).


End-to-End TestingAn important success factor

» 60+ applications from suppliers worldwide

» Synchronizing 100+ deliveries & compatible code

» Management and control of

� Defects

� Testing environments

� Numerous and varied ITL activities

The Challenges

» A purpose-built Test Lab, 500 m2, with 23 cells

» A dedicated Testing team (60+ people including partners)

» A comprehensive multi-faceted test program

» Strict test procedures and defect tracking

» 100,000+ hours of testing; 9,000+ test cases: happy vs. unhappy path

» Support from Technical Services and Operations

» Communication & Coordination

The Answers


Then comes the crunch time …


» IT Implementation� PC Factory

- Configuration and distribution of 10,000 IT Devices

� Software Distribution

- Remote management of all games equipment

» Venue Operations: 1500+ staff� 80 VITM and Assistants� Helpdesk supervisor, Copiers, printers, servers, network, IT technicians� IDS managers� Largest venues: XXX (XX), IBC (60), Village (100)� Roaming support teams

» Central Operations� Incident Management� Change Management� Disaster Recovery and Crisis management � Monitoring� Staffed 24/7 during operations� 130+ positions covering IT, Telecom, hardware, Internet,…

Operations Management


Technology Operations Centre

TechnologyOperations

Center

TechnologyOperations

Center

InternationalBroadcasting

Centers

InternationalBroadcasting

Centers

Main PressCenters

Main PressCenters

EquipmentDeployment

Center

EquipmentDeployment

Center

Uniform Accreditation

Center

Uniform Accreditation

Center

OlympicVillage

OlympicVillage

Primary andSecondary

Data Centers

Primary andSecondary

Data Centers

VenuesVenuesVenuesVenues


The Vancouver 2010 Paralympic Games

» 10 days of competition (March 12-21)

» 1,350 athletes and teams officials

» from 44 countries

» 5 sports , 64 medal events

» 4 competition venues

» 250,000 ticket holders

» 7,000 volunteers

» 1,300 media and broadcasters


Programma “Olympisch Excelleren” 2010-2012

(De Opdrachtgever maakt uiteindelijk de keuze..)

i] The delegation expresses its thanks to Atos Origin for the opportunity to visit the TOC….


SURF Whitepaper:

1. OperationalExcellence beforeinnovation

2. Partnership basedon trust

3. Awareness of importance of project phasesand milestones

4. Testingeverything, fromsystems to people


Olympisch Excelleren

Het programma voor een GOUDEN implementatie!


…. including managing multisourcing – need for service integration

Business

MSI

Internal Team

Managed Service Integration (MSI):

“This requires an excellent

retained organisation to govern the

IT domain”
