The Case of the Blended Content

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Blended Learning for Organizational Competitiveness

By Karl M. Kapp, Ed.D. Twitter: @kkapp

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Additional Ideas www.karlkapp.com

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Karl M. Kapp

and UL EduNeering

Present:

It started out like any other day at the office…

I had just ventured out on my lunch break…. when she showed up

Hi ya boss.

Hey, I need your help and I need it

fast.

On my lunch break?

Yeah, we don’t know what training delivery method to

use when, it’s a mess.

I started to imagine the chaos, the agony, the missed learning opportunities…it wasn’t pretty….

Then she zoomed off into the cityscape…

We’ve got to solve this mystery. Help me figure out the clues …and fast. How do we match the right delivery with the right content?

Stakes are high and time is short.

The news of wrong delivery method was spreading…

Training Delivered: Wrong Method?

Learning eagLe October 30, 2014 See Section F for Coupons

Investigation Opened By Harry James Las Vegas, NV– It started out as just another normal day. Larry the Learner had just sat at his desk to embark on a learning journey. A journey that turned horrific within only a few moments. The result is unnecessary incident that could and should have been avoided by having the right instructional strategy coupled with the right content.

Type of Training Disadvantages

Advantages

First, get a pen and paper and draw something like this.

You do have a pen and paper? Right?

Best Used For:

Now let’s search Larry’s office for clues…

Today: Go see Learning Lady.

We need to visit one of the toughest L&D folks I know. The Learning

Lady.

Let’s get going to her favorite hangout.

On her lunch hour she hangs at a place called “The Dinner”

Yeah, she was a former school teacher. As wicked with the red pen as they come.

Oh, no I don’t.

It’s not “The Dinner.” It’s “The Diner.”

So tell me about learning deliverys.

…deliverys No! …deliveries Yes!

First, let me tell you about the advantages of Instructor-Led

Training.

Type Of Training

Disadvantages Advantages Best used For:

Let’s take some notes on that.

She started to rattle off the advantages.

Creates a sense of community in organization.

Can quickly be developed.

Allows specific questions to be answered immediately.

Instructor can see if learners are “getting it.”

Got, it. So any disadvantages.

Plenty, but let’s see if you detectives can

think of any.

Ah, good. Now here is what instructor-led training is best

used for.

Topic requires discussion or demonstration.

Anticipation of many questions

Needs to be created and delivered quickly.

Nuanced information.

Type Of Training


Instructor-Led

-See students -Specific Questions -Quickly Developed -Community.

I can’t give you any more information. I have to go. To learn more, you must talk to…

Our conversation was over. She had to go.

“The King Pin.”

It was a short trip to The King Pin’s Office.

He appeared to be expecting me….

I was expecting you. I got a text you were coming.

Hello King Pin. Call me Bob.

Hi, ya Bob.

I need to know about OJT advantages and

pitfalls. I only know about

advantages..

Start talk’n Bob.

Actually, I think I’d like you to call me King Pin.

On-the-Job Training, OJT has lots of great

advantages. They include…

Allowance for one-to-one exchange of

knowledge.

Hands-on learning.

Cost effective.

Thanks, helpful but come on King Pin, spill the beans

on disadvantages.

Alright, alright, I do know some disadvantages.

But why don’t you tell me?

Not scalable.

Fundamentals are not always covered.

Very instructor and situational dependent.

Not always consistent.

Taking knowledgeable employee off line.

Anything else you want to tell me?

Yeah, read what’s in this folder, it can

help.

Alright, detectives did you get all that?

Type Of Training


Instructor- Led


On-the-Job Training

-Inefficient use of time. -Must teach to middle of group. -Tracking is often missing

-Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close

-Not scalable -Dependent -Missing basics -Off line problems -Consistency

-One-on-One -Personal -Cost Effective -Hands-on

-Technically focused -Hands-On -Complex feedback loop.

Twittermission

Slides available at www.karlkapp.com

http://www.karlkapp.com/

Now we need to find Ivan…the Informant...

I knew one of his old hangouts...

He was about as friendly as a ghost on Halloween with no one to haunt.

Hello, again clueless…

Sure, I’ll tell you about eLearning.

He was about as friendly as a ghost on Halloween with no one to haunt.

Wait, here’s what we know.

Not bad, but let me tell you what I know.

He then grabbed his typewriter and made some notes to explain about eLearning.

Advantages: -24/7 access -Ability to easily track completion -Moves at employee’s pace -Consistent presentation of content

Type Of Training


Instructor- Led


On-the-Job Training






eLearning

-24/7 -Tracking -self-paced -Consistency

Let’s write this down, good stuff.

You know, the next question. What

about disadvantages?

None, I love elearning.

Your wrong Ivan, we know some disadvantages. You

are holding out on us.

Ok, ok…here’s what I got.

Disadvantages: -No ability to ask questions -No personal touch -No “feel” for actual equipment -No social interactions

How is your chart looking detectives? We must be getting

close.

Type Of Training


Instructor- Led


On-the-Job Training






eLearning


-No ?’s -Not personal -No “feel” equip -Not social

Before you and your loser friends …go, here is a pack of matches.

You might want to start a fire.

Or, it might be a clue.

I arrived at the place on the matchbook, as shady as a pine grove at Midnight…

I found a scrap of paper on the ground. It was a clue alright.

Look a scrap of paper, it’s a clue

alright.

When to use eLearning for Instruction -Consistency is required -Needs to be available 24/7 -Geographically dispersed workforce -Assessment is required

Suddenly “Boss Lady” pulled up in her fancy car.

She threw me a folder…

Then she zoomed off into the cityscape…

Specific skilled Tasks

(OJT) Intermediate Knowledge (Classroom)

Fundamentals (eLearning)

eLearning Instructor Led

eLearning

OJT OJT

Job Performance

We need more information from Boss Lady…let’s go.

This was it, she was going to tell me about the best type of learning delivery.

Have a seat.

There is no chair.

Ok, look…check out your chart.

Type Of Training


Instructor- Led


On-the-Job Training






eLearning


-No ?’s -Not personal -No “feel” equip -Not social

-Consistency -24/7 -Far Geography -Assessment Req

To solve the mystery, you need to understand that a blended approach is the best. Think of your training strategy as a continuum and not

as a series of one-offs.

Also, you didn’t even factor in things like cost. OJT and Instructor-led are lower cost initially but higher cost in the long run. For

classes that run more than once.

So, the bottom line is that you need all three Instructor-led, OJT and eLearning to

have the most instructional and cost effective approach.

Alright, detectives let’s close the case.

It was starting to look like the case wouldn’t end so easily….

Wait. This case is not going to end so easily.

Did you see this morning’s paper?

I’ll conduct an investigation

alright.

But now…I’m out of time. We’ll solve that case in a future presentation.

But lucky for you, UL EduNeering has a

whitepaper on this topic. Get it today!

The End

Credits:

Detective Artwork Courtesy of Vanessa Bailey

Typewriter is Clip Art

Questions?

Education

The Case of the Blended Content