LAEC/Venue Specific Training

HONORED GUESTSBRAND STANDARDS

Agenda

Welcome & Introductions

USC Hub Information• Venue Management Team• Facts & Figures• Horse Etiquette• Parking & Transportation• Uniforms• Credentials• Check-in• Breaks/Dining• Policies & Procedures• Health & Safety• Radio Communication

Medical & Emergency Procedures

Venue-Specific Information

Venue Tour, lead by Venue Director •FA (Functional Area)-Specific Meeting

Introduction of Hub Staff

Mike BoneGeneral Manager

Meaghan LeonAssistant General Manager

Brian McQueeneyCompetition Manager

Sara JonesAssistant Competition Manager

Terrance MorrisHub Transportation Manager

Tiffany ChangHub Medical Manager

Jen KeurulainenSport Planning Manager

Introduction of Hub Staff

Nick OpitzHub Spectator Services Manager

Jairo UmanaHub Technology Manager

Mindy WardCCW Manager

Shands McCoyHub Fan Development Manager

Doug CossHub Media Manager

Melissa RoghaniVenue Workforce Manager

Marilyn FinegoldDeputy WorkforceManager

HONORED GUESTSAreas Represented at the Venues

AwardsCatering Cleaning and WasteDelegation LiaisonsDigital StrategiesFan DevelopmentGuest ServicesInternational Relations and ProtocolMedia OperationsMedical Services

OperationsSecuritySpectator ServicesSportSport ProductionTechnologyTransportationWorkforce Management

World Games Overview

Los Angeles is a city full of movie stars and all-stars. But in 2015,thousands of Special Olympics athletes will be the true stars.

Athletes: 7,000Coaches: 3,000Countries Represented: 177Duration: 9 DaysNumber of Events: 25Number of Volunteers: 30,000Honored Guests: 5,000Spectators: 500,000Media Representatives: 2,000Number of Venues: 27

The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.

HONORED GUESTS

• 128 Athletes • 80 therapeutic horses• Competition: July 26- August 1

-Matching & Divisioning -English Equitation -Working Trails-Dressage-Two-Person Relay

• Awards: July 29- August 1

Games Overview – LAEC: Equestrian

HONORED GUESTSGames Overview – LAEC: Equestrian

Equine Etiquette and SafetyDO….

• Approach a horse slowly and quietly from the front or shoulder.• Ask if it’s OK to pat a horse or take a picture with flash near a horse• Pat a horse on his big beautiful neck, not his nose.• Pick up loose, blowing trash.

Please Do Not….

• Feed treats by hand to a horse. Ask their groom.• Shake, swing, rattle things or scream near a horse.• If a horse gets loose, do not jump in front of them. Stand still.

Think about it…

• Horses survive by running away from things that they don’t understand.• Horses are used to many things but they might spook from…

• A construction worker walking by with a 12’ long 2X4 on his shoulder.• A spectator with a baby in a backpack• A balloon blown by the wind along the ground• Any loud or unusual noise• Opening an umbrella or raising a tent• A tour guide walking by carrying a flag

Workforce Parking/Public Transportation

• Parking Information

Workforce Parking will be located in the dirt lot in the back of the LAEC. LAEC parking staff will direct you on where to park on your arrival

* Your credential is your parking pass!

HONORED GUESTSBRAND STANDARDS

Workforce Parking and Transport Information

Workforce Uniforms

Don’t leave home without your:

UniformCredentialHip pack

Official Games HatA great attitude!

• All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)

• It is recommended that all volunteers wear comfortable athletic type shoes.

HONORED GUESTSWorkforce Uniforms

Uniform Color Key

Officials Sport Guest Services Medical

HONORED GUESTSWorkforce Uniforms

Executive TeamOperations Delegation Liaison

Lanyards:

GREEN = managers / team leadersPURPLE = workforce not in a supervisory position

*Healthy Athletes will be in dark blue

HONORED GUESTSBRAND STANDARDS

Credentials

Front Back

HONORED GUESTSWorkforce Check-in

Checking in on Venue:

All volunteers are required to check in when they arrive for their shift!Please arrive at least 15 minutes prior to your scheduled start time. * Medical volunteers need to arrive 30 minutes prior to your scheduled start time.

* Your credential is required for check in.

You will check in at your assigned venueCheck in locations:• Los Angeles Equestrian Center (LAEC)

• 480 W. Riverside Burbank, CA 91506

* If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately!

Hotline number and email address:Equestrian: 213-712-2646/ laec_vol@la2015.org

*Note: This hotline number and email address will not be active until July 25th

HONORED GUESTSBRAND STANDARDS

Workforce Dining/Breaks

Meals:

All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal coupon at the dining area.

Breaks:

Breaks will be determined by your supervisor and the competition schedule for your venue.

Meal/Break Area:There are designated break and meal areas for the Volunteers. In these areas you will be able to find water and get your meals, as well as have a place to interact with other volunteers.

Your Dining/Break location is in the Work Force Lounge located behind Stable 1Hours: Breakfast: 6:00am – 9:00am Lunch: 11:30am – 2:30pm Dinner: 4:00pm – 8:00pm

Workforce Policies and Procedures

Policies and Procedures

- There is no storage for personal belongings at the World Games. Please do not bring:

- Large bags- Valuables- Children - Pets (service animals are accepted)

- Please do not use your cellphone for personal use while you are on duty. Some manager positions will have cellphones to conduct business.

-  Please do not alter your uniform or credential in any way.

- Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.

Workforce Policies and Procedures

- If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.

- When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.

- Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.

- Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.

- If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:

- Injury, safety hazard, property damage, theft etc- Make sure to inform your supervisor of an incident

- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.

Health and Safety

Health & Safety• Hat

• Sunscreen

• Hydration

• Breaks

• Be aware of your surroundings and be aware of possible illness!

Safety

Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.

Exposed Cables Trip Hazards

Holes in the ground Objects in the stairs/aisle

Are the golf carts going too fast, people riding improperly or carrying a lot of material?

Unsupervised ladders

HONORED GUESTSBRAND STANDARDS

Radio Communication

• Radio communication will be the primary mode of communicating on venue to ensure that all radio users remain up to speed with all issues and discussions at a venue and hub level.

• If your position requires radio usage you will be provided with one before you are deployed to your post by your Manager. This radio will need to be returned at the end of each shift to your Manager.

• Always consult with your Manager initially if there is an issue.

• Please be courteous when communicating by radio. Do not talk over others and keep the communication concise.

• If communication is needed to a radio user on a different channel this will be allowed and you will receive radio training to ensure you are shown how to do this.

• Please do not use personal cell phones unless in the case of an emergency or if specifically instructed to do so by your Manager.

Emergency Procedures

HOW TO RESPOND TO A MEDICAL SITUATION:

If extreme medical condition or the person is unresponsive please call 911. If a phone isn't immediately available find the nearest public safety personnel or anyone in a Special Olympics uniform.

If the medical incident is minor (bumps, cuts, bruises etc) in nature please alert your immediate supervisor who will contact Medical personnel for assistance.

BASIC EMERGENCY PROCEDURES

In the event of any emergency call please find the nearest uniformed police officer and let them know your emergency. This will be a produce a faster result than dialing 911.

HONORED GUESTS

Thank you for attending the Los Angeles Equestrian Center Training.

Dedicated Volunteers are priceless!

Thank you for all that you do!!

BRAND STANDARDS

Thank You!

We will now:

• Go on a Venue Tour lead by the Venue team

• Break into Functional Areas to meet your teams and get further instruction.