1.

2. Faculty Pat Pickering, RN, MSN, CPNP, Consultant Jere Scott, RN, BSN, MPA, Clinical Quality Manager, MPCALaVerne Wiley, RN, Quality Improvement Consultant, MPCA Jim Raschke, MBA, FHFMA, Finance Director, MidMichigan Health Services 3.

Participating Centers

• Covenant Community Care

• Cherry Street Health Services

• InterCare Community Health Network Holland

• Oakland Primary Health Services

• Otto Community Health Clinic

4. Project RevUP = Redesign with a Purpose 5.

Project RevUP = Redesign with a Purpose

• Involves examining entire patient experience within a clinic and beyond

• Promotes the marriage of finance and operations

• Includes staff from all corners of the organization

• • Providers

• • Clinical Support

• • Operations

• • Financial Support

• • Administrative Support

6.

Project RevUP -- Historical Perspective

• 2006: Midwest Cluster needs Collaborative effort

• Pilot project developed

• Six teams from six states participated

• Five of the six reported positive results

• 2007 2009: Has undergone numerous revisions to adapt to program needs

7.

2008- -2009 Project RevUP Historical Perspective

• MPCA interest continued

• RevUP revised to meet logistical and funding requirements

• Nine applications received

• Six centers selected

• Timeframe: September 2008 September 2009

8.

The Project Included:

Initial one day face-to-face session with team members from all centers

Intense 2-day site visit at each participating center

Direct coaching by MPCA staff

Joint conference and individual calls for training, coaching and sharing

Interim report out at Clinicians meeting

Final one day learning/sharing session with team members from all centers

9. Measuring your progress! 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33.