3. Measure of excellence or state of beingfree from defects,
deficiencies andsignificant variations. It is brought aboutstrict
and consistent commitment to certainstandards that achieve
uniformity ofproduct or service to satisfy specificcustomer or user
requirements.
4. Safe: avoiding injuries to patients from the care that is
supposed tohelp them Effective: providing services based on
scientific knowledge to allwho could benefit and refraining from
providing services to those notlikely to benefit (avoiding
underuse, misuse and overuse) Efficient: avoiding waste, in
particular waste of equipment,supplies, ideas, and energy. Timely:
reducing waits and sometimes harmful delays for boththose who
receive and those who give care. Patient Centered: providing care
that is respectful of andresponsive to individual patient
preferences, needs, and values andensuring that patient values
guide all clinical decisions. Equity : providing care that does not
vary in quality because ofpersonal characteristics, such as gender,
ethnicity, geographiclocation, and socioeconomic status.
5. In the ICU 1,7 errors/ patient/ 24 h
6. Who is responsible for quality controle?Physician - nurse
other personalImplementation
9. Cooperation and resultsorientationLoyalty and
IntegrityCommitment to QualityResponsibililty
10. Quality indicators are measurable,objective,quantitative
measures of keysystem elements performance.They indicate the extent
up to which acertain system meets the needs andexpectations of the
customers.
11. Number of nurses per hospital bed in ICU Skin integrity The
amount of health care provided topatients throughout the day
Satisfaction with pain therapy Patient satisfaction with
informations providedin ICU Patient falls of the bed Intrahospital
infections Satisfaction of Nurses
12. Process of certificationStandards of operative
proceduresData collectionSupervision
13. Use of closed suction systemProtocol of oral
careOrganization changes