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Titre
The importance of earning customers' trust by always thinking about customers first
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Titre
Customers' trust
1. Why customer experience is the key to repeat business ?
2. What are the key principles to deliver the best-in-class customer experience ?
3. How to build customers‘ trust?
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Titre
1. Why customer experience is the key to repeat business ?
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2. key principles to deliver the best-in-class customer experience
The 4 principles to a great customer experience :
• Keep it Simple • Content Matters • Make It Foolproof • Build Customer Trust
Why you need an empty chair ?
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3. How to build customers‘ trust? (1/2)
1. Be customer centric :
2. Test, measure and learn :
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3. How to build customers‘ trust? (2/2)
3. Obsess over customers
4. Partner with customers
5. Innovate on behalf of customers
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A virtual horse event « La Course des Légendes »
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