Business Intelligence inTalent Management

Business Intelligence inTalent Management

How “Smart” TM managing performance

Flora LIU FangMC VP TM Australia 1516

F lora Liu Fang

GST AP TM 1516AIESEC in Australia MC VP TM 1516

GST Internal Engagement 1415AIESEC In MoC MC VP LCD 1415

liu.flora@aiesec.net

F lora Liu Fang

How-10What -10

GCPs - 10Conversation Spaces -30

AP TM Webinar 2015 - GST TM

What isTalent Management ?

What isTalent Management ?

AP TM Webinar 2015 - GST TM

Talent ManagementTalent Management

Talent management refers to the anticipation of required human capital for an organisation and the planning to meet those needs.[1] The field increased in popularity after McKinsey's 1997 research[2] and the 2001 book on The War for Talent.[3] Talent management in this context does not refer to the management of entertainers.

Talent management is the science of using strategic human resource planning to improve business value and to make it possible for companies and organisations to reach their goals. Everything done to recruit, retain, develop, reward and make people perform forms a part of talent management as well as strategic workforce planning. A talent-management strategy needs to link to business strategy to make sense.

AP TM Webinar 2015 - GST TM

What is ?AP TM Webinar 2015 - GST TM

AP TM Webinar 2015 - GST TM

Our Business Model

AP TM Webinar 2015 - GST TM

Our Business Goal

AP TM Webinar 2015 - GST TM

AP TM Webinar 2015 - GST TM

What is TMWhat is TMin AIESECin AIESEC

AP TM Webinar 2015 - GST TM

AP TM Webinar 2015 - GST TM

How TM manage performance ?

How TM manage performance ?

AP TM Webinar 2015 - GST TM

Performance Review

Performance Analysis

Performance Development

AP TM Webinar 2015 - GST TM

Performance Review

SMP• Program progress• Member activities detail• Percentage of active member• Percentage of productive member

AP TM Webinar 2015 - GST TM

Performance Review

EXPA Analysis• Program progress• Relative growth compare with the last year• Growth from the last week

AP TM Webinar 2015 - GST TM

Performance Review

Membership Survey• The reason why member are able /not able to perform• The changes that need to happen• Direct information collection • NPS

AP TM Webinar 2015 - GST TM

Performance Review

SONA / Audit

Performance Appraisal

x

• Quarterly operation data collection • Productivity • TXP S&S (TeMi) implementation • Culture• Management System

• Personal goal achievement evaluation• Personal development evaluation• L&D adjustment

AP TM Webinar 2015 - GST TM

Performance Review

SONA /SOLA Report

NTR

• Global/National/Functional/Local Operation Statement

• Giving inference

• HR Allocation and LC structure• Retention

AP TM Webinar 2015 - GST TM

When we get those data..When we get those data..

Hmmmm.. so?Hmmmm.. so?AP TM Webinar 2015 - GST TM

There is a gap between the collection of data about our members and doing something about it.

AP TM Webinar 2015 - GST TM

Performance Analysis

0

1.25

2.5

3.75

5

UNSW MQ UQ UTS UWA ANU MU USYD Monash QUT RMIT Curtin SA

1.080.82

1.78

1.251.63

0

4.3

1.22

0.1

0.86

0 0

2.6

0.27 0.1 00.25

0.567

0 00.2 0.25

0 0 00.2

Efficiency Actual Sales activity per person

Base on data determine possible causes of performance problems

Develop solutions.Evaluate how each factor affects or will affect the performance of membership

on a given task and hen select the solution that better fits the causes.

What are the processes?1.Define the problem 2.Challenge and find out real reason 3.Predict the possible issues

4.Further research5.Prioritise issues

6.Develop solutions 7.Work on your solution 8.Review and evaluation

What are the processes?

AP TM Webinar 2015 - GST TM

Performance DiscrepancyTraining

Remove Punishment

Install Rewards

Make it Matter

Remove Obstacles

Feedback

Practice

Performance Discrepancy

AP TM Webinar 2015 - GST TM

The Model AchieveThe Model AchieveAP TM Webinar 2015 - GST TM

bility AClarity & Confidence

elp &SupportHncentive & MotivationI

valuationEalidityV

E nvironment

The model identifies the seven key factors that influence performance

AP TM Webinar 2015 - GST TM

Performance ManagementPerformance Planning: setting goals and

directions for VPs, OCPs , TLs and Members at the beginning of a planned

period and developing plans for achieving these goals.

Coaching: day to day feedback and development activities aimed at enhancing

performance

Performance review : Overall evaluation of performance for the specific planned

period

Performance ManagementAP TM Webinar 2015 - GST TM

Performance Managementhttp://www.slideshare.net/annalicefang/

performance-management-53722415

Performance ManagementAP TM Webinar 2015 - GST TM

Conversation SpaceConversation SpaceAP TM Webinar 2015 - GST TM

F lora Liu Fangliu.flora@aiesec.net

F lora Liu Fang

Thank You!

AP TM Webinar 2015 - GST TM

Thank You!