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Appreciative Inquiry and the Art of InterviewingKATHERINE BROWN-HOEKSTRA
Agenda
Who are you?
What is Appreciative Inquiry?
What does this have to do with Tech Comm?
Group exercise
How do we take this and use it in the real world?
Who are you?
Why are you a technical communicator?
What is your greatest strength?
What is your passion?
What is Appreciative Inquiry?
“[Appreciative Inquiry] advocates collective inquiry into the best of what is, in order to imagine what could be, followed by collective design of a desired future state that is compelling and thus, does not require the use of incentives, coercion or persuasion for planned change to occur.“--Gervase Bushe
What is the Appreciative Inquiry Model?
How Do We Reframe the Questions?
Original1. How do we cut costs?
2. How do we fix the communication issues?
3. How do we make customer-focused decisions?
4. We don’t have enough time to do our work.
5. We’re presenting it wrong.
Appreciative1. How do we build efficient systems?
2. How do we facilitate communication?
3. How can we create success for our customers?
4. We want to create a flexible, agile work environment.
5. We can create great presentations.
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So What Does this Have to Do with Tech Com?
Why should we care?
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© The Flintstones
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OR
© The Flintstones
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Group Exercise
Pair up
5 minutes: Identify a topic
5 minutes: frame the questions you want to ask
10 minutes (5 min): Ask each other the questions
How do I use this in the Real World?
Get the Word Out
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http://promobiledj.com/2013/07/proper-communication-at-weddings/
Take a Larger View
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14 April 2014(c) 2014, Comgenesis, LLC | @kitcomgenesis
17Caution!
http://www.blogging4jobs.com/work/know-your-power/
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Resources
Frick, Bette, May 2015, Oral Questioning Skills, webinar, for STC RMC. Naylor, Ellen. Discussion and notes from a conference she attended on the
topic. Rosenberg, Marshall. 2005. Nonviolent Communication: A Language of Life, 2nd
ed. ISBN 1-892005-03-4 Three Skills CEOS Need Most. Accessed May 2015.
http://iveybusinessjournal.com/three-skills-ceos-need-most/ Whitney, D. and Trosten-Bloom, A. 2010. The Power of Appreciative Inquiry: A
Practical Guide to Positive Change, 2nd ed. ISBN 978-1-60509-328-4 Whitney, D. 1998. “Let’s Change the Subject and Change our Organization: An
Appreciative Inquiry Approach to Organization Change”, Career Development International, 3/7, p 314-319.
Contact Information
Kit Brown-Hoekstra
Comgenesis, LLC
Phone: +1 720.542.3075
Email: [email protected]
Twitter: @kitcomgenesis
www.pangaeapapers.com
www.comgenesis.com
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