So you think you can communicate

Neal Tiemann

Senior Technical Account Manager / PMP

OrI thought you

understood what I think I said

THE ART OF BI-DIRECTIONAL

UNDERSTANDING

Agenda

What is communication

What is required – to communicate

What prevents successful

communications

Situations where we communicate

Types of communication

Written (person to person, one to many,

vertical, horizontal)

Peer to peer, Peer to superior, Person to

customer, Customer to MSFT, etc.

Spoken – lecture, dialogue, voice mail

Visual

Picture

Illusions - presentation

Communication High Points

Not All Employees Being Kept

Informed

Employees Not Receiving Consistent

Messages From Management

Employees Not Receiving Timely

Messages

Right Information Not Getting To The

Right People

Communication High Points (Cont.)

Expectations Not Clear

Plan For The Future Not Known

Functional Areas Knot Collaborating

Employees Not Open With Each Other

Communication Hampered By

Distance Between Units

What do you see first / second?

Perception is personal and not universal

Even Black And White Is Not Always

Black And White

Why Projects Fail

Communication Blockers

Dealing With Conflict

Language Barriers

Personal Issues

Lack Of Feedback

New Hires

Can you see what I see?

Two volunteers

One message sender / One Message

recipient

Message sender offers detailed

information

Message Recipient translates what is

heard into visual

Follow The Leader

Two Volunteers

One offers instruction

One receives instruction

Receiver can only do what the

communicator offers

No talking by anyone other than the

person offering instruction

Questions?

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