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NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Customize, Digitalize, Industrialize your IT & BPO Services to prepare yourbusinessfortheacceleraAng”OnDemandEconomy”.
The4USourceSaaSPlaGormisthefirstproductthatenablesanyenterprisetoconfigure, engineer and digitalize highly standardized IT Services, whethertheyaresourcedfrominternalIT-operaAonsorfromanycloudorfullserviceprovider.
4USource’s delivery of real Ame Benchmark and MarketInformaAon for IT Services results in greater transparencyof servicecost,qualityandscope.Thisallowsbenchmark-ingofservicesacrossanyindustryinourclientbase.
To support Service Benchmarking, 4USource’s Databaseholdsmorethan10’000ServiceBuildingBlocksandworthmorethan$3.2BofnormalizedServiceContracts..
PAGE !1
4USource’sPlaGormholdsmorethan
10’000ServiceBuilding
Blocks
$3.2billioninnormal-izedmappedService
Contracts
ValueProposi-on
4USource’sSaaSPla4ormenablestheenterprisetocustomize,digitalizeandindustrializeser-
vicesinordertoenableandacceleratethe
“makeorbuyprocess“ofServices
OnlineBenchmarkofcur-rentServices
Decreasesourcingcyclesbyupto90%
ReduceServicepricingby40%to70%(cloudservices)
DefineandbuildenterpriseService&SourcingModel
ServiceBudgeAng&Planning
CreaAon&deploymentofnewServices
Plug&PlayServiceProviders
SinglePointofBilling(SPOB)
ITDemand&SupplyServices
HighlyautomatedServicechain
FIRSTSTEPCUSTOMIZESERVICES
ServiceConfigura-on
SECONDSTEPDIGITALIZESERVICES
Engineering,Building
THIRDSTEPINDUSTRIALIZE
SERVICESPlanningandSourcing
SERVICEANALYTICSACCELERATETHEBUSINESS
ServiceDashboard
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
1.Customiza-onofServices
Whether youare a ServiceProvideror an internal ITorganizaAon,Product andServiceConfiguraAonarecrucialtothedeliveryofanyCustomer-CentricServicetotheenterprise.Pre-ConfiguraAonofProductsiswellknownfromthecarmanu-facturingindustrywhereitisverycommontoconfigureone’sownnewcarwith‘opAonal extras’ and ge^ng its price before any buying decision is made andmanufacturingbegins.
This“ondemand“thinkinghastransferredtootherareasliketheapparelindus-try. Nike Sport allows its customers to design and customize their own shoes,sportclothingandaccessoriesbeforepurchaseandmanufacture.
2.Digitaliza-onofServices
ThedriverfortheDigitalizaAonofServicesistheneedtoincreasetheagilityandefficiencyofServiceManagementprocesses(Fulfillment,Assuranceetc)inordertoreducecostsandincreasemargins.
DigitalizaAonofServicesinvolvesthepre-designingofservicesandcomponents.ThisenablestheirbundlingintoServiceSpecificaAonsthatincludeserviceclassifi-caAonandengineeringinstrucAons.Forexample,anewcarismanufacturedfromassembly planswith a Bill ofMaterials that documents the specific customiza-Aonschosenbythecustomer,whichthenseamlesslyfeedstheAssemblyLineforfulfillment.
4USource’sPlaGormhasaServiceClassificaAonModelthat includes10,000ser-vicecomponents.EnterprisesuseittoenableandbuildadigitalmodelofalltheirIT andBPO services. Like in carmanufacturing, the ServiceModel is themajorprerequisiteforautomaAngservicefulfillmentandserviceassurance.
Oncemodelled, anyDigitalized Service canbe compared1:1 toMarket ServicePricing for benchmarking.When used by service providers, the 4USource Plat-formallowstobenchmarktheirowndigitalizedserviceofferingandtoacceleratebothfulfillmentandgotomarketprocessesacrosstheirserviceofferings.
3.Industrializa-onofServices
IndustrializaAonofServicesistheendgoalofServiceDigitalizaAon.Industrializa-Aonmeans using highly automatedprocesses to plan, source andmanage ser-vicesincomplexmulA-supplier,hybridIT/BPOservicefactories,whetherclassicorcloud-basedservices.Havingadatabaseofnormalized,classified,configuredandengineeredServicesisparamounttoachievethisgoal.The4USource“ServiceModel“reflectstheneedfor:
FasterServicedelivery
Compe33veServicePricing
FlexibleServiceScopeandServiceOp3ons
TransparentServiceQuality,EvolvingServiceVolumes
PAGE !2
Industrializa,onofServices
whoarethe
Stakeholders
intheOrganiza-on
CIO-Organiza-on:
✓ ITControlling
✓ ITServiceGovernance
✓ ITServiceManagement
✓ ITProcurement
✓ ITvendor&Contract
Mgmt
✓ ITDelivery
✓ ITInfrastructureMgmt
✓ ITApplicaAonsMgmt
✓ ITSecurity
✓ ITTransiAonMgmt
✓ ITProjectMgmt
BusinessOrganiza-on:
✓ CFO
✓ COO
✓ ChiefProcurement
✓ ServiceOwner
✓ ServiceUser
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Service-&SourcingLifeCycleManagement
TheService&SourcingLifeCycleisessenAaltothemostefficientmanagementofServicesandtheincreasedagilityoftheenterprise.
Tosustainhighlevelsofbusinessperformance,organizaAonsneedtooffercom-peAAveproductsandservicesthatcustomerswillvalue,buyanduse.Tothisend,productsandservicesneedtosupportorganizaAonstoquicklyadapttochangesin today’s economic climate and market place, as well as to enable businesstransformaAonandgrowth.
AnyServicethatdoesn’tmeetbusinessrequirementsshouldbeadapted,re-de-signed,re-sourcedorphased-out.
Service&SourcingLifeCycleManagement
Operate Service as-is withminor changes from business, keep the businessrunning(control,manage,andbillservices)
Discovernewservices&providersorchangeexistentservices&providers
Define,re-design,orspecifyneworexis3ngservices
ServiceOpera3on
Con3nualServiceImprovement
Each stage of the Service Lifecycle relies on service principles, processes, rolesand performancemeasures. Conversely, each stage is dependent on the otherlifecycle stages for inputs and feedback. A constant set of checks andbalancesthroughout the Service & Sourcing Lifecycle ensures that as business demandchanges,ServiceswillbeinaposiAontoadaptandrespondeffecAvelytothem.
PAGE !3
Valueforourcustomers
✓ AutomaAcallygen-eratedresourceplaningInformaAon
✓ IdenAfyA,B,Cclientsandtheirservicedemand
✓ BeawareofcriAcalresources
✓ ReporAngisman-agedbythe4U-SourcePlaGormwithdynamicRe-porAng
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
“ManageITasaBusiness“
Transformingan“ITDelivery”to“ManagingITasaBusiness”involveseventuallychanging thematurity levelofan internal ITorganizaAon.Thismeans focussingonthreebasicpillars:
1)Mostimportantly,becomeamore“CustomerCentricOrganiza3on“.
2)“Fulfillment“ -buildingtheServiceDataModeland itscontent,whichmeansdesigninganddefiningthe“servicemodel“.ThismodelwillbethemastersourceforanynextsteptomanagetheenAre“Service&SourcingLifeCycle“
3)“Automa3on“-DigitalizetheservicesandcreateinformaAon-drivenworkflowstoachievehigherlevelsofautomaAonandtherebyincreasethelevelofindustri-alizaAonfortheenterprise.
Wemeasurethelevelofmaturityincreaseusingthethreepillars.
ManageITasBusiness:
Becomea customer-focused service organiza3on in the „ondemandecono-my“
Starttobuild“theservicemodel“forthecompany,introduceBusinessServiceConfigura3on
AutomateServiceDemand&ServiceSupplyProcess,DigitalizeyourServices
Industrializethe“Demand&ServiceSupplyProcess“
PAGE !4
✓ The4USourcePlat-formdeliverstheframeworktoin-creasethe„Maturi-tyLevel“
✓ IdenAfyA,B,Cclientsandtheirservicedemand
✓ BeawareofcriAcalresources
✓ ReporAngisman-agedbythe4U-SourcePlaGormwithdynamicRe-porAng
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Createthe“ServiceModel“foryourenterprise
Changing the IT organizaAon from an “IT Delivery“ towards a “Customer- andBusinessfocusedServiceOrganiza3on“involvesaServiceModelthatcapturesthevalueandbusinessaspectofthoseservices.Allservicesprovidedaretobecross-charged to the Business Units (BU) or Lines of Business (LOB), which requiresthemtobetrackedandreportedinatransparentway(volumes,costsetc).
EnterpriseBusinessUnitsneedtobeabletochangetheservicestheyconsumeinscope,qualityandvolumeduringthe12monthbudgetcycle.Thismakesitevenmoredifficulttotrackbothwhathasbeenagreedatthebeginningofthefinan-cialyearandwhathasbeenprovidedandbilledthroughouttheendoftheyear.
These changes make a significant impact on the invoicing and cross-chargingprocessbetweentheITDepartmentandtheBusinessUnitsorLineofBusiness.
The“ServiceModel“playsafundamentalroleinmakingthecomplexserviceful-fillmentprocessmanageable.
Buildthe“ServiceModel“andmapto:
TechnicalServices
BusinessServices
Contractsofinternal-orexternalServiceProviders
PAGE !5
Valueforourcustomers
„SERVICEMODEL“„EXCEL“
✓ ChangingthelevelofautomaAonbybuildingthe„Ser-viceModel“
✓ Preparetheorgani-zaAontoimple-mentthe“Service-&SourcingLifeCy-cleMgmt.
✓ Preparetheorgani-zaAontomanageindustrializedSer-vices
✓ MovefromEXCElbasedManagementtoServiceAnalyAcs
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
ManageITDemand
The 4USource PlaGorm shows all the Services provided to each Business Unit(BU)or LineofBusiness (LOB) in real-Ame.This informaAon isused tomanagethedemandfortheenAreenterpriseandshowstheconsumpAonofeachserviceforeachBusinessUnitorLineofBusiness.TheTotalContractedVolume(TCV()ofallservicesshowstherankingofthemostdemandingBusinessUnits.
ThedemandforServicesanditsevoluAonisneededforbudgeAngpurposesandcanhavesignificant impacton theplaningof IT resourcesandcapabiliAes.ThisresourceplanninginformaAoninfluencesandsupportsthemake-or-buydecisionofanyservice.
ServiceDemandManagement
ResourcePlaningforheadcount
ResourcePlaningforassets
ResourcePlaningforProcurement
BudgetInforma3on,BudgetForecastInput
PAGE !6
✓ AutomaAcallygener-atedresourceplan-ingInformaAon
✓ IdenAfyA,B,Cclientsandtheirser-vicedemand
✓ BeawareofcriAcalresources
✓ ReporAngisman-agedbythe4U-SourcePlaGormwithdynamicReporAng
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Makeusofthe“ServiceCatalogue“
Customer-andBusiness-FocusedServiceorganizaAonsneedtooffercompeAAveproductsandservicesthatcustomerswillvalue,buyanduse.AdapAngquicklytochanges in theeconomyand in themarketplace isof real importance.All ser-vicesofferedshouldenablebusinessadaptaAon,transformaAonandgrowth.
Services that don’tmeet business requirements should be evolved accordingly,replaced,phasedoutorswappedout.ThismayinvolveusinganalternaAveinter-nalorexternalservicefactoryorperhapschangingtheserviceprovider.
ServiceCatalogue
EngineeringCataloguewith4’092Services
KPI“KeyPerformanceIndicators“Cataloguewith4’092predefinedKPI’s
ServiceCataloguewith101’144predefinedServiceBuildingBlocks
ServiceComponentCataloguewith44’634predefinedcomponents
PAGE !7
Valueforourcustomers
✓ BetspracAceSer-viceCatalogues
✓ PricingandScopeInformaAon
✓ NormalizedServicestobuildanyServiceModel
✓ ReusableCata-logues
✓ CustomizableCata-logues
✓ NoInvestmentinexpensiveConsult-ingServiceCata-logueProjects
✓ Readytouseformdayoneofsubscrip-Aon
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
CreateyourCustomizedServicePor4olio
The4USourcePlaGormallowseachClient tomaintain its own ServicePorGoliowhichtheServiceConfigurator.Anexampleofsuchaspecificserviceconfigura-Aonisshowninthescreenshotabove.
4USource’s PlaGorm supports each Client’s unique Service PorGolio assembledfrom IT Service Building Blocks. Clients create their unique Service PorGolio byaddinganributestoreferenceserviceschosenfromthe“ReferenceCatalogue“.
ThismeanstheClienthastheopAontoadoptpre-definedServicesfromthe4U-Source Reference Database and specify each of them according to the specificdemandsthatarebeingfaced.ThenumberofServicestheclientorganizaAonisgoingtoofferitsLinesofbusiness(LOB)orBusinessUnits(BU)canvarydepend-ingonbusinessrequirements.ThenumberofServicesmaintainedasadigitalizedServicePorGoliodependson thedegreeofDigiAalzaAonor “Maturity Level“oftheclientorganizaAon.
ServicePor4olioandClassifica-on
ServicePor\olioforBusinessServices
ServicePor\olioforTechnicalServices
ServicePor\olioforApplica3onServices
ServicePor\olioforInfrastructureServices
PAGE !8
✓ IncreaseCustomerFocusandMaturityLevel
✓ MakeuseofexisAngServiceModelsandcontent,avoidtoreinventthewheel
✓ CustomizableSer-vicePorGoliofromReferenceCatalogue
✓ ReducAoninprojectelapseAmeforim-plementaAonofneworchangedservices
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
CreateanddefineyourServices
Ooen,theSoluAonDesignprocessstartswitharequestfromtheLineofBusiness(LOB)oraBusinessUnit (BU) foraneworchangedServices.At thisstage it isimportant to knowhowmuch thenewor changed service is going to cost andwhat theelapsedAmeof theprojectwouldbe.Accordingly, thebudgetwillbeadjustedandapurchaseorderwilleventuallybeissued.
TheServiceSoluAonDesignprocessprovidesthebasicindicaAonsforanyneworchangedServiceataveryearlystageintheprojectandbeforeanycostoccurs.
Important informaAon to support the decisionmaking process of themanage-mentare“whatif“informaAonaboutthescopeandthecostimpactofachangedsoluAonlike:
whatiftheplaGormarchitectureischanged?
whatiforaservicelevelischanged?
whatifthescopeofservicescopeischangedandmore?
AttheendofthesoluAondesignprocess,theappropriatedecisioncanbeevalu-atedbasedonthemosteconomicsoluAonandthepreferredscenario.
Solu-onDesignandServiceConfigura-on
BuildandCompareSolu3ons
Create„Ifthenelse“scenarios
CompareScopeandmarkettargetpricingforthescenarios
DefineServices
PAGE !9
✓ BudgetandPro-curementforecasAng
✓ UpfrontcostdriverAnalysisofanynewservice
✓ ScenarioManage-menttoevaluatebestSoluAonwithoutini-AaAnganyRFPProcess
✓ CostImpactStudy
✓ DescribeServiceModelinaearlystageoftheproject
✓ UseServiceModelforplanningphase
✓ ManagementSup-portforfactbaseddecisionmaking
✓ Evaluatebestsolu-Aon
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
PrepareBudgetandBudgetForecast
BudgetforecastandbudgetinformaAonsaregeneratedfromthe“ServiceModel“andallowthemostadvancedtrackingofanycostelementovertheServiceLifeCycle.Thebudgetviewshown in the4USourcePlaGormcanvary ingranularitydependingonthedegreeof“drilldown”performed.The“ServiceModel“bindsallcostelementsandanributestoyourservices,whichcompletesthecustomiza-Aonprocessforyourservices.
CostReportsofthe4USourcePlaGormaredynamicallygeneratedandshowop-Amized views the CFO, CIO, Business Unitmanagers and other stakeholders inyour organizaAon. ReporAng differenAates basic cost types, e.g. OPEX, CAPEX,Hardware and Sooware expenses, as well as manpower costs for internal andexternalresourcesallocatedtoaspecificservice.
Budge-ngandForecas-ngInforma-on
CostDriverAnalysis
Costtype,CostCenteralloca3on
BusinessCaseInforma3on,PayBackPeriod,NetPresentValueofaService
ShowsPARB“ProjectApprovalReviewBoard“Informa3ontotrackingcost
ShowsContractoverviewinforma3onreleasesandLifeCycle
ShowsPricingandresourceinforma3onreleasesandLifeCycle
ServicePlaninginforma3ononmonthlybase
PAGE !10
Client
✓ AllServiceBuildingBlockshavepriceinformaAonat-tached
✓ Budgetisgenerat-edoutoftheser-vicedemandin-formaAon
✓ CalculaAonofdif-ferentbestcase-,worstcasebudgetscenario
✓ Adoptchangesandreflectimpactonbudget
✓ InstantBestPrac-AceInformaAon
✓ TargetScopingandTargetPricing
✓ Servicedemandforecast
✓ Budgettrackingtobaseline
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
PerformyourownBenchmarking
The Benchmarking and best PracAce informaAon stored winthin the 4USourcePlaGormenablesthecost/valuecomparisonofITServices.
The4USourcePlaGormholds currentMarketPricingandBestPracAce informa-Aon on any type of IT services. Beside gathering informaAon directly from theinternet, the database is periodically updated withmarket-specific informaAonfromlargesourcingservicecontractsworth$3.2billionofmappedservices.Ad-diAonal informaAon comes from benchmarks executed by Gartner Group andISG-one.DatasourcesarefromServiceProvidersareusedaswell.
4USourceandISG-onehaveastrategicpartnershiptousetheplaGormforclientbenchmarking.AllinformaAonisneutralizedandnormalizedtomakeitcompara-blewith4USource’sreferencedatabaseandkeepsourcedataprotectedandse-cret.
Thebenchmarkingapproach isbasedona service-by-service in-depth compari-son rather thanonpeer groups sinceonly a real “ServiceModel“ canbe com-paredatsufficientgranularity.
ServiceBenchmarking
WorldlargestDBforInforma3onTechnologyServices
Structuredandnormalizedservicestoallowservicebyservicecomparison
4USource has a strategic collabora3on with ISG-one, world wide leader inBenchmarking
ServicebyServicebenchmarkratherthenpeergroupbenchmarking
Holdingmorethen3.2billioninmappedserviceintheBenchmarkDatabase
Semi-automatedfeedingofdatabasethroughdatafeeders,API’se.g.
PAGE !11
Valueforourcustomers
✓ AccessofMarketPricingInformaAon
✓ StarAngwithSer-vicePricingInfor-maAonfortheso-luAondesignphase
✓ BuildingScenariostoidenAfythemaximizedpoten-Aal
✓ GetinstantaccesstoidenAfyCostSavingPotenAalprioranyRFIorRFPphasehasstarted
✓ InstantBestPrac-AceInformaAonaccessforTargetScopingandTargetPricing
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
GenerateStatementsofWork,SLAsandFactsheets
Every“ServiceModel“cangenerateSOWs,SLAsandOLAsautomaAcally.ServicedescripAonsincludeinformaAonaboutthequalityoftheservice,thescopeoftheserviceandunitpricing.
The“ServiceModel”providesthemostimportantinformaAontobuildfullydigi-talizedservices in the formofa“ServiceDetail“ report,whichshowstheenAreservicecomposiAon (the“BillOfMaterials”)andall ServiceBuildingBlocks inalogical structure. Drilling down from level 0 to 10will show themost detailedgranularity as well as the top down “Bill ofMaterials“. Besides generaAng pdfdocuments,the“ServiceModel“allowsforintegraAonintoServiceManagementPlaGorms,SAPorotherenterpriseapplicaAonsooware.
ServiceModelandothergeneratedDocuments
Service,KPIandPricinginforma3on,quan33esaregenerateddynamically
Monthly-,quarterly-andyearlyserviceplaninginforma3on
ForeachServiceaServiceFactSheetisgenerateddynamically
FroeachserviceaStatementofWorkisgenerated
ForeachServiceaStatementofWorkisgenerated
AMasterServiceAgreementisgenerated
ALegalFrameworkAgreementisgenerated
PAGE !12
✓ DynamicallyandautomaAcallygen-eratedservicesdocumentaAon
✓ Dynamicallygener-atedPricingover-view
✓ Dynamicallygener-atedBillingview
✓ Dynamicallygener-atedFactSheets
✓ Dynamicallygener-atedStatementofWork,SLA’s,OLA’s
✓ CustomizableSoW’s,SLA’s,OLA’s
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
CreateServiceOffers&RFPs
The “ServiceModel” allows to automaAcally customize proposals for complexservicesattheclickofabunon.Relevantcontentandclientdataaredynamicallymergedintoyourproposalfromthe4USourcePlaGorm.TheprocessisstartedbydefiningdifferentcostandscopescenariosorsoluAonsthathavebeencreatedwithinthe4USourcePlaGorm.
Accordingtothe“BusinessCase“principle,thebestandmosteconomicsoluAonisbound towinRFPProcess.Uniquely, the client alreadyknowswhat“MarketPricingandScoping“ canbeexpected frombest-in-classServiceProvidersevenbeforeanRFPhasbeensentout!
ThereforenoRFIprocessnoranyextensiveRFPpreparaAon is required tofindthebestsuitedServiceProvider.TheelapsedAmefortheRFPprocesscanbere-ducedfrom9-12monthsdownto3monthsbydrivingtheRFPprocessproacAve-lyinsuchaway.DuetothehighautomaAondegreeoftheRFPpreparaAon,few-erornoexternal resourcesare requiredand the resulAng leanprocess canbemanagedinternally.
ThemostcriAcalmilestoneintheRFPisthetrackingofchangesfromthestartoftheprocessunAlcontractnegoAaAon.
RFPProcessManagement
BusinessCasePrepara3ontofindthebestandmosteconomicsolu3on
SourcingSolu3onbasedonBenchmarkingandSavingPoten3alAnalysis
GeneratedInforma3onaboutTargetScopingTargetPricing
ComparisonofproviderRFP’siscontrolledbythe„ServiceModel“
ChangesinscopeduringtheRFPprocesscanbetrackedautoma3cally
PAGE !13
✓ automaAcallygen-eratedsetofdoc-uments
✓ trackingbaselinevs.changesduringnegoAaAon
✓ Instantaccesson„serviceModel“InformaAon
✓ TargetScopingandPricinginformaAon
✓ SimplifiedselecAonprocess
✓ Serviceitemlinecomparison
✓ ShorterelapsedAmefromstatusoffertocontract
✓ ScenarioManage-ment
Valueforourcustomers
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Proac-veContractManagement
The difficulty tomanage a large service contract using documents and spread-sheetsbecomesdaunAngasaresultoftheeverincreasingcomplexityofITser-vicesandtheriseofsophisAcatedsourcingapproachestodifferentprovidersandlocaAons.
The 4USource PlaGorm not only holds all contract descripAons in PDF format(SLA,SOW,Pricing,GeneralTermsandCondiAonsetc)butalsobuildstheenAredigitalized“ServiceModel“including“BillsofMaterial“,ServiceComposiAonandService Structure, which consAtute the most criAcal informaAon for ContractManagement.ThecontractismanifestedinServices,ComponentsandVolumes,aswellasServiceBuildingBlocks.OncethisimportantinformaAonismapped,itbecomesaresolvinginstrumentfortheeffecAveandflexiblemanagementofanyinternalorexternalcontract.
The key differenAator of the 4USource PlaGorm is the underpinning “ServiceModel“,whichallowsa‘linebylinecomparison’ofserviceproviders’invoicesandthe service recipient’s view. Most Contract Management plaGorms are merely“ElectronicDocumentRepositories”withoutrelevantcontent logicnorresolving“ServiceModel“.
ProAc-veContractManagement
DigitalizedContractServiceModelforproac3veContractManagement
Seengabaselineatcontractstartandallowcontractreleasesforchanges
ManageContractLifeCyclecontent-trackingagainstnego3atedbaseline
Targetpricinginforma3onforop3onalservicesorscopeextensionsisprede-finedinthemodel
Workflowintegra3onintoERPSystemlikeSalesforceandSAP….
PAGE !14
Valueforourcustomers
✓ ProacAvecontractmanagement
✓ Instantinforma-AonaboutserviceconsumpAon
✓ Start-andendoflifecycleinforma-Aonforanycon-tract
✓ Increasedaware-nessofcriAcalcon-tracts
✓ ManageServicechanges
✓ Trackingbaselinevs.changesinser-vicequality,ser-vicequanAty,ser-vicescope,serviceunit/pricing
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Proac-veBillingManagement
The 4USource PlaGorm enables Service Billing to perform the heavy lioing in-volvedformanagingcomplexcontractsandserviceagreements.Theunderlying“ServiceModel”allowstosetupbillingcorrectlyfromthestartwhilesupporAngfrequentmodificaAons tooriginalagreements ina simpleway. InaddiAon,cus-tomized invoice formats tailored to each client’s needs are easy to create. TheplaGormsupportsAghtandreal-AmeintegraAonwithotherERPSystemslikeSAP,Salesforceetc.
AllcostsassociatedwithaprojectorservicecontractareautomaAcallyidenAfiedwithrespecttothecontractastheyallrelatetothe“ServiceModel”.ThisenablestocomparebillinginformaAonfromtheprovideragainstthebaselineofthecon-tract.ThiscapabilityoftrackingandmanagingchangesovertheContractLifeCy-cleisthemostimportantbenefitofproacAveBillingManagement.
MappingBillingInforma-on:
MappedBillingInforma3onforproac3veBillingManagement
Seengbaselineforcontractstartandallowcontractreleasesforchanges
ManageBillingalongtheContractLifeCycle
TrackingBillinginforma3onagainstnego3atedcontract
ServiceCataloguePricinginforma3oncanbeusedtocheckMarketPricingfornewlychargedServices
Workflowintegra3onintoERPSystemlikeSalesforceandSAP…
PAGE !15
Valueforourcustomers
✓ ProacAveservicebillingmanage-ment
✓ Trackingbaselinevs.anychanges,
✓ Trackingcontractvs.billing
✓ Alertsfordevia-Aonsinbudgetvs.billing
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Proac-veSupplyManagement
The4USourcePlaGormshowsallsuppliersundercontractwithafewclicks.Sucha supplier analysis allows to quanAfy and qualify the providers in terms of themostsignificantcontracts,thosedrivingmostofthecost.
Adrill-downofeachsupplierawillshowallitsunderpinningcontracts.Thesecanbefurtheranalyzedbydrillfurtherdowntoevery“ServiceBuildingBlock“.
PreparingtherightSourcingstrategyandmakingtherightdecisionsaboutsourc-ingrequiresa lot informaAon.Today,mostcompanieshavesome“ContractAd-ministraAon“inplacetoshowproviderinformaAonandgenericterms.
Thenext step is tounderstandand trackwhich services areprovidedbywhichcontract,throughwhichsupplier,basedonwhichbundledorunbundledservices,etc,sothatsourcingandre-sourcingdecisionscanbetaken.
The bundling of technology and services is an essenAal instrument in strategicsourcing for selecAng theappropriate serviceproviders.The4USourcePlaGormallowstogenerate“SpendAnalysis“reportsbasedondigitalizedservicecontractsandtheunderlying“ServiceModel“.
ExecuteSupplyManagement
DemandManagementbasedon“ServiceModel“
ServiceInventorymanagementbasedon“ServiceModel“
Proac3velymanagedcontractsbasedon“ServiceModel“
Service-&SourcingLifeCycleManagementbasedon“ServiceModel“
SpendAnalysis
PAGE !16
Valueforourcustomers
✓ ProacAvesupplymanagement
✓ Generatedde-mand-andspendanalysis
✓ Assuranceofsup-ply
✓ CostreducAon✓ Supplysupport✓ Environmental
change✓ CompeAAveedge✓ AlerAngcriAcal
supplier✓ ManageService
changes✓ Trackingbaseline
vs.changes
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Pla4ormIntegra-on
DatatransferishandledbydedicatedunidirecAonalorbidirecAonalinterfaces,aswell asbyAPIs. The4USourcePlaGormcommunicateswith technical and com-mercialapplicaAonstoshareinformaAonandtransferdata.
AcommoninterfaceconsistsofimporAngandexporAngCMDBinformaAonwithaITSMsoluAon.AnotheranotherinferfacemaytargetcommercialapplicaAonstoshare Contract, Billing, Product & Service InformaAon. For example, key billingandcontrollingprocessesinmostFortune500companiesaremanagedthroughSAP.TheclientdecideswhichtypeofinformaAonhastobetransferredtotheERPsystemaswellasitslevelofgranularity.
YoucancreateAPIsinminutesandproxyexisAngservicesorsharenewAPIswithafewclicks,connecAngtoanybackendserviceordatasource.
ServiceLifeCycleManagement
Uni-orbidirec3onalInterfacesforSAP,CMDB
StandardAPI’s
exchangeofServiceinforma3onwithsuppliersforcloudintegra3on
ExportEXCELorPDFformatforstandardizeddocuments
ImportEXCELformatforstandardizeddocuments
PAGE !17
Valueforour
✓ BetspracAceSer-viceCatalogues
✓ PricingandScopeInformaAon
✓ NormalizedServicestobuildanyServiceModel
✓ ReusableCata-logues
✓ CustomizableCata-logues
✓ NoInvestmentinexpensiveConsult-ingServiceCata-logueProjects
✓ Readytouseformdayoneofsubscrip-Aon
NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
ServiceAnaly-cs&Dashboard
TheBloombergServicePlaGormiswellknowninthefinancialindustry.Inasimi-larway,the4USourcePlaGormisacontentenricheddatabaseprovidingServiceandMarketData.TopreparetherightinformaAonintherightway,the4USourcePlaGormallowsyoutocreatedynamic,graphical reportsandshowthem in theDashboard.
The Dashboard is designed to show informaAon aggregated for each manage-mentlayerandfocusedonkeyfuncAon:CEO,CFO,COO,CIO,ChiefProcurementOfficer,ITOperaAon,BusinessUsers,ServiceManager,ContractManager,ServiceEngineersandsoon.
Theuseofeasilycustomizabledashboardsallowstomeettheneedsof thedif-ferentusersandusergroups inyourorganizaAon.Byquicklyextendingourcus-tomdashboardsusingshareablepanelsthatintegratemulAplechartsandviewsofyourreal-Amedata,youruserscanaccessthemfromtheirdesktopormobiledevice.Apersonalized“My-dashboard”foreachofyourusersallowforquickac-cesstospecificneedsinyourorganizaAon-managers,businessandsecurityana-lysts,auditors,developersandoperaAonsteams.Userscanre-useexisAngpanelsandeditdashboardsusingasimpledrag-and-dropinterfaceandcanuseintegrat-edcharAngcontrolstochangecharttypesorviewsdynamically.
ServiceAnaly-cs,Dashboard
ServiceAnaly3csissupportedbydynamicrepor3nganddynamicdashboardinforma3on
DynamicDashboardConfigura3on
SimplifyorextendcurrentDashboardsbyviewclicks
Definepersonalizeddashboards
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Valueforourcustomers
✓ IncreaseCustomerFocusandMaturityLevel
✓ MakeuseofexisAngServiceModelsandcontent,avoidtoreinventthewheel
✓ CustomizableSer-vicePorGoliofromReferenceCatalogue
✓ ReducAoninprojectelapseAmeforim-plementaAonofneworchangedservices