www.briktru.com

THE TRAINING SYLLABUS 2017

SUPERVISORY SKILLS ESSENTIALS PROBLEMS TO BE ADDRESSED The purpose of this course is to explain the role, characteristics, and skills of a First Line Manager or Supervisors; identify the principles of management at the supervisory level; define human relations skills necessary for supervision; and explain motivational techniques used by a supervisor in a working environment. This program also introduce supervisors in basic management cycles of Planning, Organizing, Actuating and Controlling.

COURSE OBJECTIVES • Participants to understand the characteristics and importance of behavior required as

supervisors • Develop leadership charisma for supervisors to lead their subordinates, liaise with their

customers and suppliers as well as supporting their direct reports • Improving fundamental leadership skills; communication, delegation, coaching,

motivation and problem solving skills • Develop self commitment , identify gaps and generate action plan for organization’s and

self’ improvement

COURSE OUTLINE • Role and position of Supervisors/First Line Manager • Understanding The Nature Of Leadership and Management cycles • Communication dynamics • Motivation for superior results • Coaching for performance • Problem solving in operation • Basic decision making principles

WHO SHOULD ATTEND The course, designed to help participants understand, accept, motivate, and effectively manage their "direct reports", is aimed at those currently in, or aspiring to, first line mangers or supervisory positions

EXPERIENTIAL LEARNING EXERCISES • 12 Leadership situation • Situational Leadership Game board • Paper jet Leadership game • Lego Project Leadership Skills

PROBLEM SOLVING & DECISION MAKING

PROBLEMS TO BE ADDRESSED Decision making and problem solving processes in organizations, utilizing logical and creative problem solving techniques. Ad rational decision making. Application of theory is provided by experiential activities using managerial decision tools..

COURSE OBJECTIVES • Participants able to Identify problems and create awareness of revealing and solve the

problems • Identify specific techniques to engage others to participate in decision making on the

basis of situational factors • Understand the stages and steps of decision making and problem solving Effectively • apply various models and techniques to reach qualitative and quantitative decisions • Facilitate others in creative problem solving

COURSE OUTLINE • Defining problems , types and tiers of problems • Wastes and losses as outcome and one of form of problems • Situation analysis in defining a problem • Problem analysis to find root cause of a problem • Problem analysis tools: 5Whys, DMAIC, End state analysis • Creative problem solving with SCAMPERS, Mind mapping or Six Thinking hats • Decision analysis with SMART techniques • Potential problem analysis

WHO SHOULD ATTEND The course, designed for Supervisors, Managers and teams dealt with operational and systematic problems in day-to-day operation and required to make fast and rational decision

EXPERIENTIAL LEARNING EXERCISES • One day in a chocolate factory • The secretary Game • 5 Whys and its application • Buy car/House solution • SCAMPERS Lego game

TIME MANAGEMENT & PERSONAL PRODUCTIVITY

PROBLEMS TO BE ADDRESSED The main goal today is to learn and apply various time management techniques which can be utilized to help professionals succeed in their working activities. This course will also help them get the most out of the time they have by setting goals which will be a progress check on time management skills

COURSE OBJECTIVES • Participants will be able to identify the needs of time management in their life • Develop a compelling and SMART goals • Define and prioritize tasks and activities • Demonstrate methods for managing tasks ad commitments • Create a planned to-do-lists • Protect the priorities and focused in communicating the goals, plan and priorities

COURSE OUTLINE • Time management or Self Management principles • Time management personal styles • Time management tools and techniques • Goal Settings and Goal settings and planning the tasks • Prioritizing the tasks with Priority Matrix • Protecting the plan and priority • Assertiveness and tips of protecting the plan • Time management with outlook (optional)

WHO SHOULD ATTEND Professionals, Supervisors or Managers who are having difficulties in managing their time and need to improve their personal productivity

EXPERIENTIAL LEARNING EXERCISES • The Time Journal • Priority Matrix • Time to Plan Game • Time management Style Assessment • Lego Project Rush Game

CHANGE MANAGEMENT

PROBLEMS TO BE ADDRESSED To share relevant, practical and applicable strategic change management skills and equip professionals to proactively engage with change processes in the workplace for more effective change management initiatives.

COURSE OBJECTIVES • Describe in general terms a number of change management concepts and how they

might apply in practice. • Articulate what change management is and why it is important in the contemporary

business environment. • Discriminate between different types of change process for different purposes and

outcomes. • Explain how to effectively manage the human aspects of change such as employee

engagement in the change process and how to reduce employee resistance to change. • Highlight particular external issues impacting on a businesses’ need to change. • Identify the steps in putting together an effective change management plan using

Kotter’8 steps model

COURSE OUTLINE • The nature of change · • Eight steps to successful change · • Change management and organizational structure · • Change strategies using Kotter's 8 steps Model • Dealing with resistance • Understanding the reason of change resistance • Develop strategies to dealt with change resistance • Effective leadership

WHO SHOULD ATTEND Change leaders, Managers that need to facilitate change and lead people to change initiatives

EXPERIENTIAL LEARNING EXERCISES • The Real Estate Typhoon • The Change Zone Game • Lego Airbuzz International game

COMMUNICATION SKILLS

PROBLEMS TO BE ADDRESSED This program is designed to allow professionals to develop and refine expertise in different registers of communication. Develop the ability for individuals assess a candidate’s ability to engage with analytical and critical concepts, to persuade, to influence, to summaries and to communicate information, ideas and opinions in a variety of contexts. This program also for groups additionally offer candidates opportunities to develop skills in group discussion, interaction and teamwork.

COURSE OBJECTIVES • Participants are able to define an effective communication principles • Using the practical and systematical framework in effective communication using the 5

golden rules of communication • Develop their communication skills using the Mehrabians principles and create the

awareness and the importance of active listening • Able to influence others by creating rapport and negotiating solutions • Understand the type of communication assertiveness and how to become assertive to

others • Understand self and others personality to create bond and rapport for effective

communication

COURSE OUTLINE • Introduction to effective communication • Barriers in communication and types of communications • Fundamental skills in communication • Influencing skills in effective communication • Understanding self and others for effective communication • Assertive Communication

WHO SHOULD ATTEND Change leaders, Managers that need to facilitate change and lead people to change initiatives

EXPERIENTIAL LERNING EXERCISES • The Communication Chain Reaction • The 5 Golden rules in communication game • Falling Durian Game • Lego Project Game-Communication in team

CONTINUOUS IMPROVEMENT ESSENTIALS

PROBLEMS TO BE ADDRESSED This program provides practical implementation steps in implementing continuous improvement best practices. Kaizen, lean and other World Class Operation practices journey case studies of organization implementing 5S, Focused improvement, Quality management, etc. COURSE OBJECTIVES • Participants understand the need of competitiveness and the importance

becoming world class • Participants understand the steps and tools in continuous improvement

initiatives • Apply and understand how to implement best practices in Continuous

Improvement; 5S, Visual Management, Focused Improvement, etc.

COURSE OUTLINE • Introduction in World Class Operation and Continuous Improvement

principles • The history of Continuous improvement • The need of competitiveness • Basic business principles • World class matrix • Continuous Improvement Best Practices - 5S - Visual Management - Focused Improvement - Asset Care - Quality excellence. • Establishing continuous improvement culture

WHO SHOULD ATTEND Change leaders, Managers that need to facilitate change and lead people to change initiatives EXPERIENTIAL LEARNING EXERCISES • Lean Game • 5S Numbers Game • MIT’s the Beer Game • Lamson Corporation • Etc.

PROJECT MANAGEMENT ESSENTIALS

PROBLEMS TO BE ADDRESSED This course introduces the tasks and challenges fundamental to project management, the vital function of managing projects across multiple functions. Successful project managers possess the skills necessary to manage their teams, schedules, risks, and resources to produce a desired outcome. Participants learn the skills and tools of project management with a practical, hands-on approach.

COURSE OBJECTIVES • Understand and employ project management strategy design, development, and

deployment • Utilize project management tools, techniques, and skills • Align critical resources for effective project implementation • • Understand the implications, challenges, and opportunities of organizational dynamics in

project management • Improve cost, quality, and delivery with efficient and effective project management

processes • Deploy and lead high performance project management teams in your organization • Impart project management knowledge, tools, and processes to your colleagues • Recognize and mitigate the early seeds of failure in the project life cycle.

COURSE OUTLINE • Introduction to Project Management • Project Management framework • Project Scope management • Project Time Management • Project Quality Management • Project cost management and Earn Value Management • Project Human Resources management • Project Risk Management

WHO SHOULD ATTEND Project manager, Supervisors, Manager and team members that are deployed to a project for effective transition

EXPERIENTIAL LEARNING EXERCISES • Lamson corporation • WBS, CPM and EVM Game • Towerbuilding 2.0 • Lego-Project Game

EMOTIONAL INTELLIGENCE

PROBLEMS TO BE ADDRESSED Many employees adress some difficulties in managing negative tensions at themself and building positive relationship with others. Emotional Intelligence program will enable your employee to manage their stress effectively and becoming more productive at their work and life. It help them to build good relationships with others, “fit” in to groups, manage tensions to fullfill targets, and results to their best work as well as excel their career

COURSE OBJECTIVES • Understanding their current emotions, the triggers and the default affect in their

thought and behavior • Aware of their need to “pause moments” to understanding deeply their “current

emotions” • Implement some tehnicques to manage their emotions better Build better

relationships with “better self” and “better with others” • Manage their stressfull effectively and perfom better in daily lives.

COURSE OUTLINE • Recognizing your emotions and the triger and how it affects to your thougths and

behavior • Understanding of principles and benefit of emotionals intelligences • Emotional Intelligence framework; Interpersonal & Intrapersonal • Intrapersonal elements; Self awareness, Self regulation and Self Motivation • Interpersonal elements: Empathy and Social Skills • Understanding the concepts of “how” to manage your emotions in steps • Relations between emotional intelligences to social and relationships managements

WHO SHOULD ATTEND Everyone that needs to improve to achieve excellents emotional management, social relationships, and perform excellents in daily works and lives

EXPERIENTIAL LEARNING EXERCISES • EQ Test • The Marshmallow test • The Emotion Game

COACHING SKILLS

PROBLEMS TO BE ADDRESSED Developing team member is one of the challenge for many leders. An effective leader is a leader who is able to guide, inspire, and motive every member of his team to be the “best self”. This allows the leader to improve its performance optimally. Coaching program enables each leader issued and optimize the potential of the best of his team members.

COURSE OBJECTIVES • Understand the principles and benefits of coaching techniques • Understand the importance of empowering subordinate through coaching techniques • Communicate effectively to team in order to increase the confidence of the team • Perform effective coaching techniques to optimalize the team performance • Able to perform and optimize the coaching framework for improving performance: The GROW

model • Evaluate and provide feedback to subordinates

COURSE OUTLINE • The importance roles of leader in team • Definitions, principles and benefit of coaching • Understand the coach characteristics • Listening and questioning as fundamental techniques in coaching • Effective Coaching techniques (GROW model) • Evaluation and Giving Feedback in caoching

WHO SHOULD ATTEND HR professionals, Managers, Consultants ,Trainers, Coaches, Personal and anyone who want to be professional coach

EXPERIENTIAL LERNING EXERCISES • The Draw Game • Coaching Role play • GROW model in action

NEGOTIATION SKILLS

PROBLEMS TO BE ADDRESSED This training program will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

COURSE OBJECTIVES Having attended this program, the participants are expected to be able to: • Describe the actions taken on different stages of negotiations; Pre-post • Explain the functions of the best alternative to a negotiated agreement (BATNA); • Distinguish positions from interests in negotiations; discover interests of the other side in

negotiations; create interest maps • Formulate and apply successful negotiations techniques • Able to develop alternatives for a win-win and successful negotiations

COURSE OUTLINE • The definition and concept of negotiation • Negotiations VS Bargaining • Negotiation style concept and preference and the characteristics of each styles • Describe the stages of negotiations process • Developing variables in negotiations • Skills and techniques to successful negotiatior • Negotiations tactics and strategies • Financial aspect of negotiations (optional)

WHO SHOULD ATTEND For sales, procurements, managers or anyone whose work involves negotiation (individuals or in groups), any sectors and levels at organizations

EXPERIENTIAL LERNING EXERCISES • The Commodities Game • The Tribal Buffalo Stories • The Falling Durians Role Play Game • The Gell Computer Corporation

SELLING SKILLS ESSENTIALS

PROBLEMS TO BE ADDRESSED Sales people often complain about being stressed out, overworked yet didn’t achieve their target. It is generally caused by the difficulty of finding the right customer and selling effectively to achieve the target. This program will helps participants to know the right customer, identify their needs, and do the excellence approach to customer in pursuing the deals and close the sales.

COURSE OBJECTIVES Having attended this program, the participants are expected to be able to: • Understanding the principles and concept of selling • Identify the right customer • Understand and implement the “advance selling techniques” • Well performed and achieve the targets

COURSE OUTLINE • Understanding the principles of selling • Indentifying and mapping the customer target (prospecting) • Advanced selling techniques • Understand how to handling the customer objections • Fundamental ways to negotiate with prospect • Closing the sales and getting the bonus from your customer

WHO SHOULD ATTEND Marketing supervisor, Marketing manager, Sales supervisor, sales manager, procurement manager.

EXPERIENTIAL LERNING EXERCISES • Prospecting Game • Selling Skills Role-plays • The Falling Durian Negotiation Role-Play Game

KEY ACCOUNT MANAGEMENT

PROBLEMS TO BE ADDRESSED This program will enable the participants to build, maintain and developing long lasting relationships with strategic customers.

COURSE OBJECTIVES • Indentify the strategic customer and mapping the market competition • Understand the customer needs and unique selling point to met • Identify the KAM strategy • Able to win the customer heart with KAM strategy • Build and maintain the good relationships with strategic customer

COURSE OUTLINE • Recognizing your strategic customer and how does it affect to your business • Identification of strategic customer needs and mapping the competition • Mapping the unique selling point of yours to met the customer needs • Techniques to increase the “good feeling” from your customer (past-presents-future) • Develop the KAM strategy based on customer type • Win the heart of strategic customer and maintain the long lasting relationships with

customer

WHO SHOULD ATTEND Key account manager, Key account director, sales manager, sales director, trading term person.

EXPERIENTIAL LERNING EXERCISES • Key Account Mapping • The Falling Durian Negotiation Role-Play Game

PRESENTATION SKILLS

PROBLEMS TO BE ADDRESSED This program will enable the participants to create and deliver the high impact of presentations. Participants will learn practical tips and techniques for design the messages, as well structuring the delivery and create the memorable and effective presentations.

COURSE OBJECTIVES • Increasing their confidence to do the presentations • Prepare an effective and structured content or messages that will be presented • Decreasing some of non effective gestures and appearances when doing the presentations • Improving their public speaking and presentations skill • Increasing the rate of successness of participants to achieve their career goals in daily work

COURSE OUTLINE • What is presentations and the success and fail of presentations • Who is your audicences (the characteristics) and identifying their needs • The structured of successfull presentations (powerfull introductions-effective content-and

the best way captivating conclusions) • The best way to groom your appearance (gestures, looks, vocals, visual presentations) • Techniques to manages your audiences well • Deliver the memorable and effective presentations

WHO SHOULD ATTEND Supervisor, Manager, Corporate trainers, Salesperson or any function that require frequent presentation sessions

EXPERIENTIAL LERNING EXERCISES • The Michael Bay Case Study • Richard Turere finest presentation • The Lego presentation Game • Presentation delivery demonstration and feedback session

TRAIN THE TRAINERS

PROBLEMS TO BE ADDRESSED The objective of this part is to prepare a professional trainer who has effective presentation and facilitation skills. Participants will practice delivery through several rounds of short presentations and training sessions. Participants will learn how to use advanced training aides and tools including case studies, role-plays, surveys, self-assessments, and Audio/Visual tools

COURSE OBJECTIVES • To develop trainer’s confidence level and skills in delivering a course • Participants will be able to design a systematic and structured training modules • Understand the learning styles and challenges in delivering training • Learn the way people learn and absorbs information trough learning cycles and

understanding the adult learners principles • Learn and practice the fundamental presentation and training skills for effective training

deliveries

COURSE OUTLINE • Training and people Development in achieving business objectives • Designing a systematic and structured training modules • The pyramids principles in designing a course • Learning cycles, styles and how to facilitate adult learners • Training deliveries and fundamental training delivery skills • 10 tips of trainers • Training delivery demonstration

WHO SHOULD ATTEND Corporate trainers, trainers and Consultants of professional who occasionally deliver training for employees

EXPERIENTIAL LEARNING EXERCISES • The Michael Bay Case Study • Richard Turere finest presentation • The Lego presentation Game • Training delivery demonstration and feedback session

LEADING MULTIGENERATION TEAM

PROBLEMS TO BE ADDRESSED “Gen Y are impatient”, “The older folks follow orders blindly”; if this comments are familiar to you, it is not surprising. We are in an interesting era where there are 4 different generations working together. As people managers, we strive to create a harmonious workplace where everyone’s needs are met. Unfortunately due to our work nature and work pace, differences are seen as negative and this bias perspective drives the different generations further apart

COURSE OBJECTIVES • Understand and appreciate factors that influence the different generations in the

workforce • Recognize the strength, contribution and potential of the different generations • Create a supportive environment for the multigenerational workforce to work

harmoniously • Manage the workforce for results • Manage a multigenerational team

COURSE OUTLINE • Introduction to Multigeneration definition & classification • Challenges in leading multigeneration team • Effective communication with different generation • Conflict handling • Giving and Receiving feedback • Understanding self and Others for better relationship • Motivational factor: Multigeneration

WHO SHOULD ATTEND Supervisors, Managers, Team Leader who lead a multigeneration team

EXPERIENTIAL LEARNING EXERCISES • Where am I Game • SWOT analysis • Motivation Game: McLelland’s theory of Motivation

TEAMWORK AND COLLABORATION

PROBLEMS TO BE ADDRESSED This course examines the basics of building teams in the a global business environment. This course covers the team building process, workplace culture, and interpersonal team communications, problem-solving and group decision-making, personality differences within teams, and motivation. Students will focus on team roles, creating effective teams, managing team conflict, managing stress, and developing team diversity

COURSE OBJECTIVES • understand concepts of leadership and teamwork in organizations • Understand the phases of team development and how to facilitate individuals in each of

the development phase • Acquire the techniques to apply concepts to improve team collaboration skills, • To develop an effective team that has clear team foundation and able to work together • Identify strength and weaknesses and develop improvement plan to perform as Team • Develop skills in effective learning and communication.

COURSE OUTLINE • Introduction to teamwork • The needs of team and challenges working in team • Tuckman’s phases of team development • Team Foundation • Team purpose, objectives and Goals • Team Roles • Team relationship

WHO SHOULD ATTEND Supervisors, Managers, Team Leader who lead a team and need to work more effectively and collaboratively

EXPERIENTIAL LEARNING EXERCISES • The Circle Game • Belbin Team roles • Team Tricks • Towerbuilding blocks • Blindfolded Builder Lego Game

SERVICE EXCELLENCE

PROBLEMS TO BE ADDRESSED This course examines the basics of building teams in the a global business environment. This course covers the team building process, workplace culture, and interpersonal team communications, problem-solving and group decision-making, personality differences within teams, and motivation. Students will focus on team roles, creating effective teams, managing team conflict, managing stress, and developing team diversity

COURSE OBJECTIVES • Explain what customer service means in relation to internal & external customer • Recognize how one's attitude affects service standards Master ways to develop & maintain

a positive, customer focused, attitude • Develop needs analysis techniques to better address customer needs • Apply outstanding customer service techniques to generate return business Practice

techniques for developing good will through in-person customer service • Formulate take away techniques for service excellence over the phone • Gain insight to connecting with customers online • Master techniques for dealing with difficult customers • Acquire tools for recovering difficult customers.

COURSE OUTLINE • Introduction to Customer excellence and Service excellence • Establishing your attitude as Organization representatives • Identifying and Addressing Customer’s needs • Generating return business • In-person Customer Service • Recovering difficult Customers • Tips and tricks to WOW the customers

WHO SHOULD ATTEND Supervisors, Managers, Team Leader who lead a team and need to work more effectively and collaboratively

EXPERIENTIAL LEARNING EXERCISES • The Circle Game • Belbin Team roles • Team Tricks • Towerbuilding blocks • Blindfolded Builder Lego Game

FINANCE FOR NON FINANCE

PROBLEMS TO BE ADDRESSED This programs will help the non financial managers to understand about concept and application of financial statement related with their unit. The manager will be competent to understand more about their financial issues, manage their budget optimally, increase their potential profits, and assess their unit financial performance to the financial company contributions.

COURSE OBJECTIVES

• Understand about the accounting and financial concept • Understand concept about financial statements and able to interpret their unit/department

financial statements • Prepare the operational budget plan to optimalize the profit • Apply the concept into the decision making related with financial issues

COURSE OUTLINE • Fundamental financial statements: balance sheet, income statement, cash flow and changes

in owner equity as well as key financial terms such as profit, margins and leverage used in organizations

• Concept of accounting • Techniques to analyse the financial statements • Preparing operating budgets • Making budget decisions • Develop your personal assets and liabilities statements

WHO SHOULD ATTEND Managers, supervisors and staff from any function including finance who need to improve understanding and usage of financial information.

EXPERENTIAL LEARNING EXERCISE • The bell’s computer game • The lego game project : financial management

CONTACT US : Graha MIR 3rd Floor

Jl. Pemuda No.9, Rawamangun , Jakarta Timur

DKI Jakarta, Indonesia, 13220.

Phone : +62 21 293 68933

Mobile : +62 817 266 931 (Adi),

+62 811 2242 111 (Patricia)

Website : www.briktru.com

Email : info@briktru.com