1. Leadership Simulation WorkshopTM for Services A rigorous, simulation-based workshop designed to provide a CEOs perspective of business to senior management in services businesses enParadigms www.enParadigm.com

2. The Leadership Simulation Workshop helped me understand the importance of strategy and the impact of cross-functional decision making on business performance. Varalakshmi Ramachandran Practice Area Leader, IBM enParadigmTM We accelerate business performance through simulation- based interventions for middle and senior management. Run by industry experts and IIM Ahmedabad alumni, we have conducted workshops for companies such as Citibank, Coca Cola, HCL, Dell, Dow, Essar, GMR, HSBC, IBM, Indian Oil, Merck, NIIT, SAP, and Tata Motors. Leadership Simulation WorkshopTM The Leadership Simulation WorkshopTM is a rigorous experiential workshop designed for senior management, and delivered by industry experts. The workshop combines a complex, realistic business simulation with debriefing and concept sessions to equip participants with the tools to effectively lead a business. www.enParadigm.com 3. Designed for senior management Expert facilitatorsRealistic simulation Concept sessionsTools & frameworks www.enParadigm.com Leadership Simulation WorkshopTM 4. Concerns addressed The workshop addresses specific challenges faced by services businesses, including: 02 Service differentiation Building differentiation for intangible offerings 03 Scaling up Capacity expansion depends on competency development slow in the best of times 01 Scope creep Lack of clarity in customer requirements leads to creeping scope during service delivery 04 Talent as quality driver People drive quality - talent acquisition, development and retention are vital 05 Process competence Strong process culture is essential to optimize cost, manage change etc. www.enParadigm.com 5. Positioning and customer centricity Inculcating a customer-centric mindset, acute awareness of the market and optimal positioning of your offerings Tracking financial impact Tools and frameworks to track the long-term financial impact of major business decisions Long-term perspective Step up from day-to-day micromanagement to a strategic role with a long-term perspective Formulating strategy Synchronizing strategy with market forces and stakeholder goals Cross-functional decision making Tools to ensure your decisions are inclusive and consider concerns across functions www.enParadigm.com Help your senior management with: Target Audience - With 15+ years experience - At VP, AVP & GM level - Business or function heads - In line for key leadership roles 6. Intervention structure www.enParadigm.com Pre-workshop Post-workshop Focus areas enParadigm meets with the clients top decision-makers to identify clear focus areas for the program Strengths & gaps enParadigm interviews participants and reporting managers to identify strengths and specific need gaps Retention module Sigma, 1 month online retention module including case-based exercises for participants to reinforce insight 6-month impact analysis enParadigm connects with participants and reporting managers to measure intervention impact Simulation workshop 7. Teams analyze previous results, discuss departmental conflicts and take business decisions. What happens in the workshop? Cross-functional teams of up to 5 participants Quarterly results Teams repeat this cycle over many business quarters, each with its own set of challenges and concepts. Debrief with Facilitator Concept sessions Tools and frameworks, including: - Positioning & customer centricity - Return on Equity - Strategy formulation - Finance for business decision makers - Strategic fit - Productivity frontier Market forces Competing teams www.enParadigm.com 8. What is the business context? Roles - CEO - Project management, - Sales, - Quality, - Finance, - HR etc. Business decisions - Strategy formulation, - Pricing and demand estimation - SLAs - Delivery commitments - Process maturity - People planning etc. Conflicts - Margins vs. market share, - Deadlines vs. quality etc. Customers Customers across 3 segments, each with its own focus and issues, differentiated by: - Delivery schedules - Quality requirements Volumes - Margins - Customization level etc. Environment - Slowdowns, - Technology landscape, - Interest rate changes, - Labour market changes etc. Competition - Market share - Positioning - Pricing etc. Geographies Considerations across: - Mature markets - High-growth markets - Emerging markets www.enParadigm.com Virtual company 9. Decision A Decision B Decision C Effect X Market forces Competitor movements Tracking impact of decisions www.enParadigm.com Teams run a business over a period of time (multiple quarters) and every result is the cumulative effect of decisions taken at different stages, along with market forces and competitor movements. Q1 | Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 Year 1 | Year 2 10. Session plan www.enParadigm.com Day 1 Day 2 Day 3 Understanding strategy Formulating a business strategy Simulation quarter 1 Financial reports session Simulation quarter 2 Performance metrics and targets session Simulation quarter 3 Key industry drivers session Simulation quarter 4 Annual industry & competitor analysis Simulation quarter 5 Board meeting & strategy review Simulation quarter 6 Positioning and customer focus Simulation quarter 7 Negotiations and partnerships Simulation quarter 8 Linking decisions to impact Insights and action plan Recap, review, feedback 11. Our 4-week post-workshop retention modules (online, case-based exercises) hit the consolidation window, during which participants can cement the insight gained and field-test them at work. After workshop One week later Two weeks later Three weeks later Percentage of learning retained 100% Time On request, we also provide a 6-month impact analysis, where we re-connect with participants and their reporting managers to compare: 1. Goals agreed-upon before the workshop 2. Action items identified post-workshop 3. Implementation level after 6 months Pre-workshop goals Post-workshop action items Implementation progress report 6-months Workshop enParadigm Post-workshop follow-up 12. Our other solutions www.enParadigm.com CEOs perspective for senior management Leadership Simulation Workshop Business Acumen for middle management 1. Aspire Simulation Workshop 2. Problem Solving & Decision Making Workshop ChannelPro Simulation Workshop Channel management for sales and distribution managers Talent Quest Simulation Workshop Talent Management for HR managers Operations Simulation Workshop Operational Effectiveness for plant managers 13. Find out how this workshop can help your organization Financial services Manufacturing Automotive Consumer goods Infrastructure IT Pharma Oil and gas Among our 280+ clients www.enParadigm.com Neha Raut, +91 77383 11885, neha.raut@enparadigm.com John Cherian, +91 97257 69408, john.cherian@enparadigm.com 14. Leadership Simulation WorkshopTM for Services enParadigm Copyright 2014 enParadigm Knowledge Solutions LLP. All rights reserved. The People tree logo, Leadership Simulation Workshop, Aspire Simulation Workshop , Operations Simulation Workshop, Talent Quest Simulation Workshop, ChannelPro Simulation Workshop, and Sigma are trademarks of enParadigm Knowledge Solutions LLP.