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Equip your store with a powerful RMA system. Create numerous custom request types and statuses. Provide visitors with advanced return/exchange opportunities and enhance their shopping experience.
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RMA
Support: http://amasty.com/contacts/
Magento Extension User Guide
Official extension page: RMA
User Guide: RMA
Table of contents:
1. General Settings ………………….……………………………….…… 3 2. Status Management…………..………………………………….…… 6 3. Request Management …………….……………………………..... 10 4. Email Templates Settings ………….………………………….….. 19 5. Frontend Examples ………….……………….………………….….. 21
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User Guide: RMA
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Here you can enable RMA requests for particular items.
1. General Settings
User Guide: RMA
Please go to admin panel -> System -> Configuration -> RMA to manage the extension settings.
Specify the time period within which customers will be able to create an RMA request.
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Allow guest visitors to create RMA requests.
Switch this setting to “Yes” to enable print labels for RMA items.
1. General Settings
User Guide: RMA
Specify shipping address and the confirmation text.
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In this tab you can add new conditions, reasons and resolutions displayed to customers when they create RMA requests.
1. General Settings
User Guide: RMA
Here you can specify RMA Department name and email as well as to choose whether to notify customers and admins by email.
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To view already existing request statuses or create a new one please go to: Sales->RMA->Statuses
2. Status Management
User Guide: RMA
Click on any status on the grid to view and edit its settings.
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2. Status Management
Specify the order number for each status you create to easily manage them.
Here you can specify status name and choose the email template.
User Guide: RMA
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2. Status Management
Specify status labels for each store view.
User Guide: RMA
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2. Status Management
You can select a custom email template for each particular store view.
User Guide: RMA
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3. Request Management To view and edit all RMA requests please go to: Sales->RMA->Requests
User Guide: RMA
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3. Request Management
Click on the order id number or customer name to be redirected to the Order View page or Customer Information page.
User Guide: RMA
View the request history and create new comments.
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3. Request Management
Attach additional files to your comment.
Change the request status.
User Guide: RMA
User Guide: RMA Page 13
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3. Request Management
Here you’ll see the product for which the RMA request has been created. You can manually edit its quantity if needed.
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3. Request Management
You can create notes for each RMA request for internal use.
User Guide: RMA Page 15
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3. Request Management
Click here to generate the shipping label for RMA request.
Here is the example of a print label.
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3. Request Management
Click on the RMA tab.
To see RMA info in the Order Page please go to: Sales ->Orders and click on the order you are interested in.
User Guide: RMA Page 17
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3. Request Management
Here you’ll find the same information like on the Requests tab.
Click on this button to create an RMA request from admin panel.
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3. Request Management
Here you can create the RMA request from admin panel.
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4. Email Templates To create a new email template please go to: System -> Transactional Emails
Click here to create a new template.
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4. Email Templates
Please click here to load the necessary default status.
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5. Frontend Examples
To view RMA history or make a new request customer should click on the My Returns tab on the account page.
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5. Frontend Examples
Here guest visitor needs to specify his/her order id and email address.
To create an RMA request guest customer should click on the ‘Orders and Returns’ link in the store footer.
User Guide: RMA
Thank you!
Your feedback is absolutely welcome!
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Should you have any questions or feature suggestions, please contact us at:
http://amasty.com/contacts/
Support: http://amasty.com/contacts/
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