JOHN HOOD302 PERIMETER CTR N, Atlanta, GA 30346 H: 4708092162 ♦ C: 4708092162 ♦ phix2341@gmail.com

https://www.linkedin.com/in/john-hood-b31530a/

Experienced Online Marketing Specialist with expertise in pay per click advertising, affiliate marketing,search engine marketing programs, and product promotion. Executive administrative support professionaloffering versatile office management, planning and marketing skills.

Digital marketingSocial media engagementOnline and mobile consumer marketing toolsSocial media expertROI analysisE-mail and direct mail marketing campaignsSelf-directedStrong interpersonal skillsPleasant demeanor

Marketing Campaign ManagementE-MarketingCustomer Relationship Management (CRM)Campaign OptimizationTargeting Segmentation and OptimizationExcellent communication skillsAccurate and detailedAdvanced MS Office Suite knowledge

Operations Assistant, 11/2016 to 02/2017Aliera Healthcare – Atlanta, GA

Received, screened and routed incoming calls.Created reports and presentations.Leveraged advanced skills and training to support operational needs of multiple departments.Verified patients' eligibility and claims status with insurance agencies.Examined patients' insurance coverage, deductibles, possible insurance carrier payments andremaining balances not covered under their policies when applicable.

Executive Assistant/Client Service, 11/2011 to 02/2016Creative Management Group Inc – Dunwoody, GA

Coordinated domestic and international travel arrangements, including booking airfare, hotel andtransportation.Answered and managed incoming and outgoing calls while recording accurate messages.Opened and properly distributed incoming mail.Screened personal and business calls and directed them to the appropriate party.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Analyzed monthly balance sheet accounts for corporate reporting.Researched and resolved accounts payable discrepancies.Reduced overhead by taking on more responsibility with creative and administrative projects.Composed and drafted all outgoing correspondence and reports for managers.Handled all incoming business and client requests for information.Managed the CEO's complex and frequently changing travel arrangements and coordinated thepre-planning of trips.Managed external contacts for CEO and kept track of periodic communication needed for prioritycontacts.Developed and maintained an alert system for upcoming deadlines on incoming requests and events.

Owner, 09/2009 to 08/2011P-Caliber Electronics – Atlanta, GA

Developed and implemented campaigns for email, online advertising, search engines and direct mail.Optimized the P-Caliber Electronics website and the main company blog to boost traffic to the sites.Developed pricing strategies while balancing firm objectives with customer satisfactionmaximization.Developed, marketed and sold a full range of electronics products, includingSmart TVs and Laptops.Managed business finances, including paying vendors and suppliers for products services rendered.Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy.Prospected to obtain new accounts while maintaining relationships with existing accounts.Researched public perception of products and services and used information gathered to guidestrategy development.

Courier, 06/2003 to 12/2006FedEx – Sandy Springs, GA

Verified each delivery against shipping instructions before delivering to customers.Contacted customers prior to delivery to confirm and coordinate delivery times.Completed on-time deliveries by choosing the best and most efficient routes.

Office Depot Call Center – Norcross, GAImproved call center functionality and service capacity by resolving customer complaints efficientlyand quickly.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging callcenter environment.Accurately documented, researched and resolved customer service issues.Managed high call volume with tact and professionalism.Defused volatile customer situations calmly and courteously.Met or exceeded service and quality standards every review period.Addressed and resolved customer product complaints empathetically and professionally.

Bachelor of Science: Network Design/Systems Management, 2011

EDUCATION

Western Governors University - Salt Lake City, UT