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Agenda Role of Communities & Content on Consumer Behaviour 29 th Jul 2016

Role of Communities, Content & Influencer Marketing on Consumer Behaviour

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Page 1: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Agenda

Role of Communities & Content on

Consumer Behaviour

29th Jul 2016

Page 2: Role of Communities, Content & Influencer Marketing on Consumer Behaviour
Page 3: Role of Communities, Content & Influencer Marketing on Consumer Behaviour
Page 4: Role of Communities, Content & Influencer Marketing on Consumer Behaviour
Page 5: Role of Communities, Content & Influencer Marketing on Consumer Behaviour
Page 6: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

Connectivity has changed everything!

And more so in the last 10 years!

Page 7: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

1. Content Marketing - & Why

2. How it evolved into Influencer Marketing & Online Communities

3. How does all this impact consumer behavior & eventually business results!

Page 8: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Conventional Mediums of Print, Outdoor, TV, Radio

One to Many One WayOwned by

Media Houses

Static / Audio / Audio Visual

Page 9: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Digital has invoked a paradigm change

Many to ManyInteractive /

Two-WayOwned by

Users

Audio Visual + User Generated

Content

Page 10: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Based on our survey results, digital is already a dominant channel

Page 11: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

This is what our research showed us

Page 12: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Know your Basics!

Owned Media

Paid Media

Earned Media

Page 13: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Earned media like content marketing has more sustained long-term impact

Source: NeilPatel

Page 14: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

AgendaContent Marketing 101

Page 15: Role of Communities, Content & Influencer Marketing on Consumer Behaviour
Page 16: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Too much content out there!

Source: http://www.exacttarget.com/blog/50-content-marketing-stats/

Page 17: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Too much content out there!

Page 18: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

But just any content is not going to cut it anymore!

Relevant Reward Engage

Share Worthy

Page 19: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

But just any content is not going to cut it anymore!

Source - Moz

Page 20: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Key is to ensure that its non-promotional

Page 21: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

Guess which was one of the earliest automotive brands to experiment with

Content Marketing?

Page 22: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

8 iconic films, 8 famous directors, took the world by storm, shared over the Internet

Page 23: Role of Communities, Content & Influencer Marketing on Consumer Behaviour
Page 24: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

1 million articles analysed to reach the results of what gets shared most

Page 25: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

1 million content pieces analysed to reach the results of what gets shared most

Videos

Lists

How To

Why posts

Infographics

Research Reports

Surveys & Quizzes

Page 26: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Google

Page 27: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

DBS has done some phenomenal work on this

Page 28: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

List of Top Things – Get a lot more shareability

Page 29: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Housing.com is leveraging infographics at its best

Page 30: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

List of Top Things – Get a lot more shareability

Page 31: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Petwish leveraging infographics at its best

Page 32: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Zomato does this brilliantly on their social media

Page 33: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Event Social Media content can be made engaging & shareable

Page 34: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Research Reports – Consulting firms do this very well

Page 35: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Home Care Guide by India Home Health Care

Page 36: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

So Brands have started seeing real results from content marketing

Sales / Leads over a long-term

Reach users who use Ad-blocking

Get organic traffic / SEO

Tackle Ad Fatigue

Page 37: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing produces results

Source: NeilPatel

Page 38: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

So, Why Influencer Marketing?

Page 39: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Why did Influencer Marketing start coming into purview

92 %

consumers trust

recommendation from

other people more

than from brands

33 %

customers fallback on

blogs and reviews

before making the

purchase decision#

Page 40: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing produces results

Source: AdWeek

Page 41: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

What problem does Influencer Marketing help to solve

Create Amazing Content if the Brand

is unable to do so

Recommend the Brand

Build the Brand

Page 42: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

How does it work

Page 43: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Hundreds of influencers in each field – need to find them!!

Page 44: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Results from our Influencer Survey

Page 45: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Results from our Influencer Survey

Page 46: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Our criteria for shortlisting influencers

Size & Quality of followers/influence across relevant channels

Domain Authority

Relevance to the brand / genre /

campaign

Previous Performance

Data

Unique visitors to blog

Quality of Content

Page 47: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

When launching a product, initial organic boost is essential

Page 48: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

When launching a product, initial organic boost is essential

Page 49: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

When launching a product, initial organic boost is essential

Page 52: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Screenshots with Links of some sample Engagement with Cambridge

2.5X Better Conversions in Leads via Parenting

Communities + Influencers

Page 53: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

But does it give tangible results?

Page 54: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

It can be a combination of different types of content

Page 55: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Housing.com is leveraging infographics at its best

Page 56: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

With an advertising budget the content can also be amplified in the right channels

Social Networks – Facebook, Twitter,

G+, LinkedIn, etc.

Blogger Networks & Content

Discovery Platforms – Influencer.in,

Indiblogger, BlogAdda, Outbrain,

Content.Ad, Taboola

Forums & Communities – Quora,

MouthShut

Page 57: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Does all this product business results?

Page 58: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Aim is to create shareable content – For e.g. 378 shares in just 4 days

Page 59: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Right Call to Action is required to make this work

Page 60: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Right Call to Action is required to make this work

Page 61: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Engagement to Trend on Twitter - MomoeApp

Page 62: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Sometimes the results are intagible

Page 63: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

Is it really that easy to build a brand via a content marketing strategy?

Page 64: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

A lot of companies invest in content marketing thinking this is how it works

Page 65: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

This is how it really works!

Page 66: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

This is how it really works!

Page 67: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

United breaks guitars!

Page 68: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

Wrapping Up

Page 69: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Content Marketing – how should one approach it?

1. Content Marketing is here to grow

2. Influencer Marketing is still in nascent stages in India but creates a word of mouth

3. It’s possible to get higher engagement as well as business results via content & influencer

marketing!

Page 70: Role of Communities, Content & Influencer Marketing on Consumer Behaviour

Q&A

Email: [email protected]

Twitter: @jvchawla