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The REI 1440 Project: Curating Outdoor Adventure Paolo Mottola, REI Kelly Walsh, REI REI’s mission is to inspire, educate and outfit for a lifetime of outdoor adventure and stewardship. What does that look like in online social networks? The REI 1440 Project. In this case study presentation, the REI Digital Engagement Team will review its discovery process, partnership with agencies, and successes and challenges in hosting an owned social community.
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THE REI 1440 PROJECT Presented by
Kelly Walsh @kelly_ann_walsh Paolo MoAola @paolojr
At 02:54 AM Neil P. was Exploring in Paint Mines Interpretive Park
At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.
At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.
At 02:0 PM Jlb B. was Backpacking in John Muir Wilderness
MEET THE REI SOCIAL TEAM @kelly_ann_walsh
@jruckle
Honorable mentions: internal brand creatives, photo studio, project management, executive support, our Moms
@lux2
At 02:32 AM David C. was Skiing in Glennallen
THE OBJECTIVE Make REI an integral part of what our target audience loves to do most: Browse, capture and share every minute of their outdoor adventures
THE INSIGHTS TARGET AUDIENCE: MILLENIALS 64% take photos on their phone at least monthly
71% access the internet on their phone while outdoors 43% upload photos on social
77% look at other people’s photos
At 04:55 PM Nick B. was Hiking
At 05:50 PM Jennifer D. was Exploring in Dead Horse Point State Park
THE IDEA: 1440 PROJECT A community celebration of every single minute spent outside: - Collectively document every minute throughout a day - Create a rich documentary record of outdoor life
RESULTS STATS
440K+ total site visits & 29% repeat visitors
71% of traffic came from mobile devices
6.6K+ total photos added
55% of total photos were added by repeat users
38% of our most active users are 25-34 year-olds 37% shares from Facebook, 19% email, 14% Tumblr 10% Pinterest, 8% Google+
Millions of Facebook impressions: 6x more likes, 5x more shares, 3x more comments on Facebook Promoted Posts
4000+ total REI mentions on Twitter
2,000+ photos shared on Instagram
300K+ views on YouTube videos
ACCOLADES
12/20/12: CSS Awards Site of the Day
1/1/13: Design Links Site of the Day
1/4/13: Fast Company: How REI Put A Bow on Social Marketing and Wowed Customers
1/7/13: Awwwards Site of the Day
1/20/13: Smashing Awards Designs of the Week
1/29/13: The FWA Mobile of the Day
1/29/13: The FWA Site of the Day
2/4/13: Cutting Edge Project of the Week
10/1/13: Adobe Cutting Edge Product of the Year Candidate
THE GOOD, BAD & UGLY We made it through legal! Including Privacy Policy, Submission Policy
Facebook Login isn’t for everyone
Nega[ve feedback from pro photography community
Lots of traffic, but not integrated with REI.com
Many opportuni[es to layer campaigns via hashtags
At 3:33 PM Sam M. was Paddling in Mustang Island State Park
Thank you. Find us at
@kelly_ann_walsh @paolojr
@REI