slide 1 KMUK: drawing on the experience of others

KMUK: drawing on the experience of others slide 2

‘proven critical knowledge capture….’

‘A book providing advice, tactics, and lessons learned from successful KM professionals from around the globe. What worked,

what didn't, and why.’

Patricia L Eng & Paul J Corney

KMUK: drawing on the experience of others slide 3

Typical problems & challenges

how to get senior leadership?

what’s the best way to conduct and measure a

pilot?

how do I map critical

knowledge?

how to get adoption of a new

system?

how to capture & retain

knowledge?

how do I build KM into the

process of the firm?

how to collect and present

lessons learned?

how do I get a CoP to work?

KMUK: drawing on the experience of others slide 4

how can I measure the

impact of what I do?

Today’s questions

!  What problems are you facing?

!  In what areas would you like to share your experience with others?

!  What are others doing that you would like to find out more about?

KMUK: drawing on the experience of others slide 5

Open Space Peer Assist

!  The open space is a self-organizing method for creating an agenda during a meeting or an event.

!  Peer assist is a process that enables the gathering of knowledge drawn from the experiences of colleagues before embarking on a project or piece of work, or when facing a specific problem or challenge within a piece of work.

KMUK: drawing on the experience of others

Need a couple of volunteers (Assistees)

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Open Space Peer Assist

KMUK: drawing on the experience of others

Source: http://gaurisalokhe.blogspot.co.uk/2008/10/open-space-to-design-agenda.html

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Open Space Peer Assist

KMUK: drawing on the experience of others

!  Write down a topic you’d like help on.

!  Stand up and say what its about.

!  Go to a table and wait to see who joins.

!  Choose 1 from the proposed topics then join that group.

Under the Chatham House Rule

Source: http://gaurisalokhe.blogspot.co.uk/2008/10/open-space-to-design-agenda.html

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30 minute Peer Assist Process

!  Assistee describes the challenge or problem.

!  Assisters ask questions of clarification.

!  Assisters offer personal experiences (no opinions or advice) which might be useful. The assistee can ask questions of clarification.

!  Assistee reviews the offers of experience and summarises what action she/he will consider as a result of the help.

!  Assistee shares findings back to plenary.

KMUK: drawing on the experience of others

Under the Chatham House Rule

slide 9

slide 10

My contact details…

KMUK: drawing on the experience of others