October 2014

Mobility & Service Execution implementation

Gert-Jan den Boer, Alstom Power

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 2

Equipment & services for power generation

Alstom Thermal Power

Equipment & services for rail transport

Alstom Transport

Equipment & services for power transmission

Alstom Grid

Alstom Renewable Power

Alstom: Three main activities in four sectors

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 3

27% in Asia and Pacific

2% in Africa and Middle-East

14% in North America

51% in Europe

6% in Latin America

Source: Alstom Census 31 March 2012

Alstom Power: 46,000 employees in 70 countries

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 4

Alstom Power: present in all markets

NUCLEAR (conventional island)

OIL COAL GAS

SOLAR

WIND (offshore and onshore)

GEOTHERMAL

HYDRO

BIOMASS

TIDAL

...for new plants or installed base

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 5

• Power plant management: service packages, maintenance & service

agreements

• Advice and support: technical services, performance analysis

• Field services: outage management, field repairs

• New spare parts and reconditioned components

Alstom Power: full plant service

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 6

Global Field Service Network Our Footprint/Presence Field Service Network Our Footprint

~2,980 Permanent Field Service Employees employed in 34 Field Service Operations in 12 areas present in 30 countries supported by 6 Field Service Centers trained in 5 Field Service Training Centers

We are truly global

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 7

Evolution of Field Service people: integrated, supported and guided front-end of Alstom’s expertise

On Site:

Execute Tasks & findings

Capture Data

Access knowledge base

Measurements, Photos, Issues, Questions, Status Updates

Competence Centers:

Analyse special findings

prepare recommendations

update knowledge base

Recommendations, Resolutions, Best Practise, Support

Service Cloud

It’s all about people and fast Collaboration in global projects!

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 8

Business Expectations to Mobility Field Service

The Mobility initiative shall help us to achieve our targets

• Data Quality

• Quality Assurance – guided process

• Fast Response; home base – site – home base

• Reporting – fulfill customer requirements

• Increase efficiency – reduce administration

• Reduce pre-outage preparation effort

• Aligned data stream FS to fleet management

• Harmonized processes cross product

• Access to information / data

• Support with state of the art tools

• Strengthen the ambassadorship of our employees

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 9

Move from existing Paper / based towards Data oriented processes supported by new technologies

Execution Preparation

print

Download Outage

Documentation

Service PIRS

eFSR

others ...

scan

Write report Enter data

Edit schedule

Service PIRS

eFSR

others ...

Fill TCs

Close out

Process before Mobility: largely manual collection & management of information of execution on site

Process with Mobility: the right information = Data is available for the specific task & person

Goal: No media breaks, less waste, real time reporting

Service Cloud

• Manage Tasks • View Documentation • Capture data • Take pictures • Generate report

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 10

Business: We must improve faster to stay competitive

2011

Rel 2.0

2012 2013

Define implement Pilot phase Feedback & next

steps

Dec’12 Oct Aug Feb’13 Apr

14.Sept 1.Dec’12

Pilot Criteria : Speed & efficiency rather than perfection

1. Vision, analyse

1. Mrch

1.12

Go-live Pilot

New Technology

& Consumerization

FS France

2014

Rel 2.1

Rel 3.0

Rel 3.1

2015

Rel 4.0

Rel 4.1

2. Detailed Business

Requirements, Business Case

3. Define Concepts, Solutions,

RFP, …

4. Prepare & Conduct Pilot Incl. feedback

5. Prepare for production systems Go

Live

6. Ramp up Deployment Improvement Roadmap

Integration, ….

2016

Pilot Rel 1.0

1.9

Go-live Production

1.8

Start Project

Vendor Selection: Coresystems

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 11

UAE

France

Malaysia

Switzerland

US

Germany

Spain

GB

Global project Setup, from Pilot until full deployment

Project governance, key fundamentals: 1. Central management of the Platform, governed by SteCo with strong Business representation 2. Deployment projects are decided by the TS product lines

Gas Turbine

Steam Turbine

Generator

Alba GT13D

Service Projects Spain

Business Product lines Power Sector initiatives / Functions

Global field service Network

Boiler

EDF Boiler

HEP

Steam Commissioning

Generator Diagnosis

Torness, EDF Rotating Equipment

Global Mobility Platform management

Perlis GT 13E2

GT Assessment

F-Fleet Richm

F-Fleet

Steam Assessment

FS France ST Commiss.

A global project requires a global project setup from day 1 !

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 12

Pilot feedback: a Technology change can reduce “Non-value added” steps

Presentation title - MD - 01/01/2007 - P 12

Not

e Fi

ndi

ng

on P

aper

Pre

pare

in

teri

m R

epor

t

Pre

pare

Mai

l or

Fax

Not

e Fi

ndi

ng

in E

RIS

Sav

e in

teri

m r

epor

t

Mak

e P

ictu

re o

f Fi

ndi

ng

Tran

sfer

e P

ictu

re f

rom

ca

mer

a to

har

d di

sc &

ass

ort

Upd

ate

cust

omer

as

sess

men

t n

mee

tin

g re

port

Not

e Fi

ndi

ng

in iP

ad

Pre

pare

Fol

low

up

Mak

e P

ictu

re o

f Fi

ndi

ng

wit

h m

obili

ty t

ool c

amer

a

3 min 1 min 3 min 8 min 0,5 min 2 min 4 min 3 min approx. 25 min

approx 11 min

8 min 1 min 2 min

For certain tasks, many process steps can be eliminated

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 13 - 23/10/2014 - P 13

Process Vision:

Mobility

Service Execution

Platform

Define Business Data: Library of reusable Templates

(Projects, Tasks, Teams, Forms, Reports, ..)

Planning &

Preparation

Execution on Site= Mobility

Closure

Mgmt / Performance Reporting / Fleet

Mgt

Execution (Mobility) is only efficient if the cycle is closed!

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 14

Today • Schedule - .msp • I&T plan - .pdf • FSI - .pdf • Work instruction - . pdf • Drawings - .pdf • Test certificates - .pdf /xls • Historic reports - . pdf

Tasks – Field service needs Input to do the work

Metadata Who, When, Where How long is it planned

Planned task = Input & assignment

Input Drawings, instructions, completion requirements, record and reporting definitions …

Task

Output Completion Records, duration, pictures,

With mobility Assigned Tasks • Duration, conditions • input documents, video,.. Checklist containing • Filled data fields • Pictures, signatures, …

Planned

done

done

Task management & Data quality is crucial for a project

Planned

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 15

On site reporting – customers require status updates Examples of Data from Production system

Projects No of projects by person

Tasks: Tasks per Task Type:

Data / Measurements: • COTTAM project: Amperage from weldings • EHS work: Quality of work, Issues found

Data transparency is key, for every stakeholder different!

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 16

Working with a checklist, part of training material

Tap to pop up the

decision window

Decision window can be a

selection, text input, number

input

Attachments providing

information to the task

Tap to open options of

create findings & media

attachments Mandatory data required to

be filled

Signs;

- Mandatory

- Internal

Training Material & role specific training is equally important

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 17

Closing a checklist and automatic report generation

PDF report scroll to view

Tap on icon to share or open report using

alternative apps

A good looking standardized report for the customer helps…

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 18 - 23/10/2014 - P 18

Results since Go Live of the production system:

1 Service Cloud for the global project 25 Super Users providing worldwide support

>50 Customer Projects run with Mobility 250 End-users from different functions (Field Service,

Engineering, Project Management ,..) >400 Different existing paper Forms converted into data

2014-10-09

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 19

2014-09: UK Boiler Inspection at COTTAM in UK

Feedback after 500 Welding inspections by Quality Control:

• Joe Cooke, Alstom UK : “The use of the checklists has undoubtedly improved quality control as well as the clients perception of our QC systems, as shown by the statement made by the EDF project engineer”

• Nick Farr, CMV Engineer, EDF : “the ability and freedom the iPad gives, allowing the QC operatives a greater on-site presence, reducing the risk of quality issues getting under the radar”

• “it has been proven to me that the use of the iPad technology during the project was not for just the sake of being innovative but had a genuine place within the QC role, capturing valuable information and easing the work pack generation.”

Butt Welds Attachments Reports

Main Steam 134 167 402 (167)

Hot Reheat 107 142 321 (142)

HP Loops 16 28 48 (28)

IP Loops 52 32 156 (32)

Full detailed feedback of this project, see PPT on sharepoint Customers' Feedback is very valuable to improve!

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 20

Our team in action

It’s all about people - Collaboration is key in global projects !

Marco, Aluar, Argentina

Gilles, Belfort, FR

Simon, Studstrup, DK

Scott, Cottam, UK

Team Workshop, Baden, CH

Gerd, Workshop Berlin, DE

Bernhard, Frauenfeld , CH

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 21

Other key Applications:

Primavera, Sharepoint, …

Service Execution Process & Data – As-is 2012

Different Engineering PLM / PDM

Field Service Engineer

Field Service Situation before mobility, very heterogeneous

Various ERP’s / SAP

Master

Data

Mgmt

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 22

Other key Applications:

Primavera, Sharepoint, …

Service Execution process & Data – Vision 2016: Integrated data handling

Engineering: 1 global PDM

Front-end

1 Service Cloud /

Execution

Platform

Field Service Engineer

Field Service view once we have implemented our roadmap

Harmonized ERP

Master

Data

Mgmt

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 23

Deployment & Release schedule

R.1.0

R.2.1

# of Locations / Users

R.3.0

R1.1

R.3.1

8 / 50

10 / 100

Mobility Pilot

Extension initial deployment and

stabile platform

15 / 200

20 / 500

…

7 / 15

Partially

integrated

Functional

Improvem.

FY13/14

Apr Jul Oct

FY14/15

Apr Jul Oct Jan Jan

FY12/13

Oct Jan

Project in FY 13/14 Pilot Project Scope FY 14/15

Industrialization

of platform Today

Basic Pilot R 4.0

Decommissioning,

Integration into

Alstom’s key Apps

R 2.0

FY15/16

Initial Go Live with

stable front-end &

Service cloud

Mgmt

Dashboard

The more capabilities, the more users deploy the platform

60 / 2000

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 24

2013/2014 2014/2015 2015/2016 2016/2017

Q2 Q 3 Q4 Q1 Q2 Q 3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M

Scope / Roadmap planning – June’ 14

1.6 Basic KPI reporting

MDM Integration

2.9 Device & Infrastructure

Operation & Support

Functionality & Integration

Business Deployments

1.7 Basic Fleet Mgmt Analysis

Rel 3.0 Rel 3.1

1.3 Table functionality

Rel 4.0 Rel 4.1 Rel 2.0 Rel 2.1

Project Governance

2.3 eLearning Modules Windows tablet

Parts Tracking SAP CH Integration

1.9 KPI report in PMx BO

Integrated Scheduling (FERMAN, MS Project, ..)

eFSR replacement

SAP / PMx CS Module integration

PLM MRO Module Integration

Latest version see separate PPT

1.10 Report configurator

Time Mgmt

Today

2.6 Communication package

2.7 IS Integration Concept

PIRS Outage Report

Parts & Logistic Integration

Fun

ctio

nal

ity

& I

nte

grat

ion

P

roce

ss &

Ope

rati

on

Dep

loym

ent

1.1 Basic pdf Reporting

Rel 5.0

NCR Integration

FY16/17 Scope

Deployment Strategy & Organization TSB

Deployment Strategy & Organization TSE

Small Field Service Projects

Mid size Field Service Projects

Big Field Service Projects (with limitations) All Field Service Projects

Fully integrated Projects

Specific use cases outside Field Service (EHS, Quality, Sourcing, training, ,..)

1.2 Paper Scan Support

2.8 Security measures

1.5 File Library File Library V2

Deployment Strategy & Organization TSA

Deployment Strategy & Organization TSG

Deployment Strategy & Organization TSS

Deployment Strategy & Organization TSO

Fleet Mgmt Analysis V2

2. 5 Support structure

2.10 FY14/15 Scope

2.4 Global Process & Data definition

FY15/16 Scope

1.4 Basic Task Configurator

2.1 Team Concept

2.2 Training Concept

1.8 Task Config V2

Deployment & Functionality Roadmap needs alignment

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Presentation title - 23/10/2014 – P 25

Summary: «What technology does to the business”

Mobility will change our way of working to the benefit of our customer

• Technology can significantly improve the business performance

• But only if all other homework is done:

−Change Management in Business, IT & Customer −Process standardization across Business locations −Agreed IT Strategy & roadmap −Proven Technology, it must work! − “What is in it for me” for all involved persons

• Think Big, Start small , Rome is not build in 1 day

www.alstom.com

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