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DOKK1 AARHUS - PUBLIC INNOVATION SPACE
Colleagues from ReykjavikMay 2016
Knud Schulz
Knud Schulz Manager of the Main Library in Aarhus Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1 Librarian and Master of Public Management Mentor/Sponsor INELI (International Network of Emerging
Library Innovators) Bill & Melinda Gates Foundation Member of the client group Urban MediaSpace Aarhus Global Innovation Model – Faster to Change.
Chicago/Aarhus/IDEO/Gates [email protected] www.slideshare.net
Knud Schulz May 2016
apx. 28.000 m2incl. 18.000 m2library space
Library Transformation: Libraries – the citizen's driving force for innovation
All people want to change something in their lives and to develop themselves and meet information and knowledge
Libraries are places where the general public can find inspiration and meet new ideas, either on their own within this public sphere, or in the company of others
Libraries support people with possibilities to make changes in their life
How do we sketch the future library transitioning to a space for citizens and community connections?Knud Schulz May 2016 3
Agenda
The Change 4 space model New Libraries Prototyping Dokk1 Co-creation with the users Partnership programming Citizens reaction
Knud Schulz May 2016 4
Knud Schulz May 2016 5
www.slideshare.net/KnudSc
hulz/
From information that can be found anywhere
To What can only be experienced at the library
Space for media Space as a mediaOn-line On siteInformation MeaningFacts CredibilityMeeting information Meeting peopleKnowing ExperimentingVisitors Resource personNeutrality Sensing Seriousness Sense of humour Arranged events Things that happen
Ivar Moltke, Create
The Change
6Knud Schulz May 2016
The Knowledge Society From
libraries for books/medias industial society
to libraries for man/human networked/knowledge society
Knud Schulz May 2016 7
Inspiration Space
Performative
Space
Learning Space
Meeting Space
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Create
Experience
Participate
Discover
Innovation
Reckognition/Experience
Empowerment
Involvement/EngagementKnud Schulz May 2016 8
Inspiration Space
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Experience
Innovation
Reckognition/Experience
Knud Schulz May 2016 9
Knud Schulz May 2016
Inspiration space
The space for meaningful experiences that is to say experiences that move us
The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.
This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.
The inspiration space should make the user want to move beyond the usual choices and to come back.
The library space in itself may also be an experience and work as a stage for events and cultural arrangements.
The inspiration space especially supports realisation (cognition)/experience and innovation.
10
Knud Schulz May 2016 11
Digital media AppearanceEvents
Individual concentration
Knud Schulz May 2016 12
Oplæsning
BilledbøgerBogklubberExplore Picture book
Reading aloud Staging
Learning Space
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Discover
Reckognition/Experience
Empowerment
Knud Schulz May 2016 13
Knud Schulz May 2016
Learning space
Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge
Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs
Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities
Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.
Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.
The learning space especially supports realisation (cognition)/experience and empowerment. 14
Knud Schulz May 2016 15
Undervisning KurserUformel læringKonsulta
Teaching Courses Informal learningConsultations
Knud Schulz May 2016 16
Lektiecafé’erVejledninOne to one
Homework GuidanceTraining Access to knowledge
Meeting Space
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Participate
Empowerment
Involvement/EngagementKnud Schulz May 2016 17
Knud Schulz May 2016
Meeting space
An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves
Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary
In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings
This can take place both live and on the Internet in chatgroups, blogs or other social media.
The meeting space especially supports empowerment and engagement
18
Knud Schulz May 2016 19
MøderDiskussionerForedrag DebatterSamvær
MeetingsLectures
Discussions Debates Being together
Performative
Space
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
Create
Innovation
Involvement/EngagementKnud Schulz May 2016 20
Knud Schulz May 2016
Performative space
Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture
Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops
The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.
Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.
The performative space especially supports engagement and innovation.
21
Knud Schulz May 2016 22
SkriveværkstederExperiment
Leg og læringWorkshops
Workshops Edutainment
Knud Schulz May 2016 23
Leg SpilGaming
Playing GamingMakerspace
Knud Schulz May 2016 24
Adaptive and innovative supporting spaces
libraries are changing from storing books to supporting citizens’ needs
innovation spaces for local communities
Knud Schulz May 2016 25
Open librariesUsers are allowed to:
lock into the library 24/7
check in and out media
use internet, pc, copy/printing
study read newspapers arrange study circles,
public meetings
Knud Schulz May 2016 26
Opening hours Dokk1 Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support7 – 9 pm open supported by security
staff9 – 10 pm open meetingspace and
café Saturday and Sunday
10 – 4 pm incl. specialist support
Users are taking the control
Knud Schulz May 2016 27
Knud Schulz May 2016 28
Integration of citizens’ service into libraries
a big chance to be an integrated part of the reinventing of society services
brings citizens in contact with the library
brings libraries in close contact with politicians and innovators in the community
Two tasks focus on speed in
developing new digital services for public administration
a big learning and marketing challenge
Knud Schulz May 2016 29
Citizens’ service
in more than 70 % of the municipalities offer citizens service through libraries passport driving licence health securitycard
Knud Schulz May 2016 30
Developing community centersprivate, civic and public sector
LOCAL ARCHIVE
ARKIVArchive
YOUTH
MEETINGROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS SERVICE
HOME-WORK HELP
COMMUNITYCENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIO
NS
FAMILIES
Q AND A
HEALTH COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET AREA
TOD
DLE
RS/C
HIL
DRE
N
REA-DINGTRAI
-NING
Dokk1 - Citizen service service i the building
Knud Schulz May 2016 31
Libraries and urban development
Model of the public library in urban development
Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science
32Knud Schulz May 2016
Knud Schulz May 2016 33
New Libraries
Libraries are signs or symbols on development and innovation in the society
Drivers in city development Add new stories about the towns Arguments for new city engagements
Knud Schulz May 2016 34
Urban Mediaspace - AarhusAarhus New Waterfront and Main Library
Mediaspace: Main Library and Citizens’
Services: 18.000 m2/190.000 ft2 Partners and network: 10.000
m2 /100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000 m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the inner city against flood
Traffic regulation
App.: 300 mill €
Project elements – Urban Mediaspace
35Knud Schulz May 2016
Libraries and urban development
Model of the public library in urban development
Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science
36Knud Schulz May 2016
37Knud Schulz May 2016
Process involving and co-creation with the citizens
The processes with staff and citizens are a part of the change
Knud Schulz May 2016 38
Phototyping with Staff
Marie Ostergard/Dokk1/Aarhus/ Denmark 39Knud Schulz May 2016
Prototyping with Tweens
Marie Ostergard/Dokk1/Aarhus/ Denmark 40Knud Schulz May 2016
Public consultations
Knud Schulz May 2016 41
media, families, meeting facilities, citizen’s services, CTS, acoustics, logistics, accessibility, indoor climate, administration, kitchen and cafe, wayfinding, visual identity, art, security, facades, materials, design, arrival area, AV/IT, dynamic surfaces, rental spaces, lighting, parking, concert spaces, children’s theater, etc.
Co-creation with the staff
Knud Schulz May 2016 42
Architect sketch
Knud Schulz May 2016 43
Knud Schulz May 2016 44
Development
year Activity involvement external Internal2005 Development of
visionbroad X X
2006 Development of values
broad X X
2007 Competition programme
broad (X) X
2008 Competition phase narrow X X2009-10
Building programme broad X X
2011 Project proposal medium (X) X
2012 Final project narrow X
2013-14
Interior decoration and furnishing
broad X X
2015 Furniture and IT broad X X
Co-operative Design Proces
Marie Ostergard/Dokk1/Aarhus/ Denmark 45Knud Schulz May 2016
Seven Core Values
The Citizen as Key Factor Lifelong Learning and Unity Diversity, co-operation and
network Culture and Experience Bridging Citizen, Technology and
Knowledge Flexible and Professional
Organisation A Sustainable Icon for Aarhus
46Knud Schulz May 2016
Automatic Parking Space 1000 cars
Public floor level ’0’ 20 leave/pickup
box’ Automatic parking
done by small robots
Scanning all cars Responding pickup
app. 2 min.Knud Schulz May 2016 47
Knud Schulz May 2016 48
49Knud Schulz May 2016
Three Statements
Last responsible minute for decisions
Inclusion and participation
Interdisciplinary Co-operation
The right team at the right time
Knud Schulz May 2016 50
Knud Schulz May 2016
Transformation Lab
The entrance – the former place for controlling the users
2-300 m2 New projects every 5-6
month Bringing the traditional work
fields of the library into the LAB
Developing new support of the users – depending on the room, the media, the connectivity and the competencies
51
Knud Schulz May 2016
FictionLABNewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 52
Knud Schulz May 2016
The library as a space – in the future?
The building supports the needs of the users
The building interacts with the surroundings and environment
The building acts adaptively Flexibility is function
53
Automatic Parking Space – 1000 carsLightrail station (2017) Public floor level ’0’
20 leave/pickup box’ Automatic parking
done by small robots Scanning all cars Responding pickup
app. 2 min.
Lightrail every 7 min.
Knud Schulz May 2016 54
Knud Schulz May 2016 55
Art in Dokk1
1 % of building costs- To be used for art in
the building and outside
- Elmgreen and Dragset:Magic Mushrooms
Knud Schulz May 2016 56
GongenDen danske kunstner Kirstine Roepstorff har med værket Gongvundet opgaven med at lave et stort, indendørs værk til Dokk1.
PoseidonEt udendørs værk til det nye havnebyrum –blev vundet af kunstnergruppen A Kassenmed værket Poseidon.
+++ a playground on level ’1’
Knud Schulz May 2016 57
Libraries and urban development
Model of the public library in urban development
Casper HvenegaardHenrik JochumsenDorte Skot-HansenIVA – Royal School of Library and Information Science
58Knud Schulz May 2016
Knud Schulz May 2016
Userdriven process From tradition to
transcendence – the users deconstruct ”old knowledge” to create new sense
59
Grab a toolkit
Global innovation model – faster to change
Partnership between Global Libraries/Bill and Melinda Gates
Foundation Chicago Public Libraries IDEO Aarhus Public Libraries
Knud Schulz May 2016 60
Design Thinking is a mindset, and an intentional process around delivering solutions that create positive impact!
61Knud Schulz May 2016
Download: www.designthinkingforlibraries.com
62Knud Schulz May 2016
63Knud Schulz May 2016
The Vision Space for co-operation
Place for dialogue, knowledge, ideas and inspiration
Open informal learning space
A unique place for children and families
64Knud Schulz May 2016
Partnership with external organizations = building cooperation with the users and the society A strategi for constant change Renewing the user engagement and
ownership In-flow of competencies to the library A community strategy Political legitimacy
Knud Schulz May 2016 65
Partner Process
Knud Schulz May 2016 66
Foundation of partnership strategy
- A partnership strategy that allows us to be pro-active
- Reasons to say no- Branding- Clearer communication with potential
partners- Focused partnership work inside
organisationKnud Schulz May 2016 67
Corner stones of partnerships in Dokk1
- Learning- Stories- Democracity- Community space- The Aarhus Cohorte- Families and Children (experience,play,learning)
Knud Schulz May 2016 68
New ways of defining the functionality
Flexibility is the functionality Maximize unprogrammed space Leave the media and mediaformats as
the focus point in organizing the space Focus the human needs og sociality –
use the 4 space model
Knud Schulz May 2016 69
Focus planning interior
Supporting citizens different needs Creating different surroundings Space for activities/programms Continuous flexibility – avoid permanent
installations Controlling the media stock Modern industrial furnitures no design
iconsKnud Schulz May 2016 70
Interior plan
The interior planning reflects the 15 years experience from projects together with partners and users
Lots of discussions with both library professionels and other diciplines
Experiencies from DK and other countriesThe result is an ’interior medley’ Partners/users are the key to continuous
changeKnud Schulz May 2016 71
Interior plan
The inside of Dokk1 consist of 4 different areas with no sharp limits Citizens’ Service Public space with info, meeting rooms, cafe,
auditorium, popup/democracy area Adult library with professionel support Families and childrens library with professionel support
A perspective all over the services are to support the users to act on their own
The interior plan was finished just 4 months before opening
Knud Schulz May 2016 72
Level 1 - adult
4 space model Experience Discover Participate Create
Combined with a wide learning definition where learning take place in different kinds of environments
Users are active participants and the library space support their needs
Important: users can be on their own, together with others with or without contact – inclusion factor++
Knud Schulz May 2016 73
The Public Library of the Knowledge Society
D.Skot-HansenC.H. RasmussenH. Jochumsen
I nnovation
Reckognition/ Experience
Empowerment
Involvement/ EngagementKnud Schulz september 2014 10
Examples interior adult (1)
Urban office Oases Reading room Support (learning) Meeting space Living room Corner Play
Knud Schulz May 2016 74
Examples interior adult (2)
Knud Schulz May 2016 75
Ramp Transformation Lab Project Labs Study room Education Meeting room Café
Examples interior adult (3)
Knud Schulz May 2016 76
Auditorium The Square ’Alone’ together Subject zones Reflection Citizens’ Service Balcony workzone
Level 2
The stageLearning
Tweens
makerspaceTweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room0-3 years
4-8 years
Gamer street
eatingX2Attic
Families/Children
The ViewRamp
Cultural Capital 2017
Marie Ostergard/Dokk1/Aarhus/ Denmark
Support/Librarian
77Knud Schulz May 2016
Level 2 – Families/Children
Children are defined to 12 years incl. the limit where children want to be together with grownups. After 12 children define themself as teens/adult
Importent to design different zones where both childrens and their adults want to be together.
Knud Schulz May 2016 78
Principles for planning interior Families/Children
A space for children stimulating Play Experience Learning
Knud Schulz May 2016 79
Examples interior Fam/child0 - 3 years
Cushion Castle Reading Breast feeding The box Cirkeline house Big Lego
Knud Schulz May 2016 80
Examples interior Fam/child4 - 8 years
Learning zone Stage Dress up 3D globe Childrens lab Eating zone Reading caves Experience ramp
Knud Schulz May 2016 81
Examples interior Fam/child9 – 12 years
Tweens zone Interaktive floor Makerspace Tweens lab Learning zone Gaming street Auditorium
Knud Schulz May 2016 82
Benefit
- Citizens – more programmes and services, quality, diversity, target oriented
- Partners – communication, accessibility, numbers, outreach
- Library – focused outreach, new services, new developments, branding, focused communication to users
Knud Schulz May 2016 83
Knud Schulz May 2016 84
Users are taking the control
75 partners a
re a part of th
e Dokk1 activitie
s
now
Knud Schulz May 2016 85
Visitors
1.000.000 visits 9 months App. 4000 pr. dag incl.
Saturday/Sunday App. 6 % are Citizens visits Families/Children Sat/Sun Kindergarten/daycare
weekdayse Students Normal users +++ Curious
Knud Schulz May 2016 86
Citizens point of view
Fabulous open and generous space
Feeling comfortable in the house
Pride of being an Aarhus citizen
Café is good The playground and
Families/Children part are fabulous opportunities
A library for adults?? Missing books? – they are
there!!
Knud Schulz May 2016
A strategy for change in libraries address:
The need for rethinking the library
The need for a fusion between physical – virtual
Develop partnerships Focus on innovation Get new skills into the
library and promote learning in the organization
Force users to dismiss the book as library brand
87
Knud Schulz May 2016 88www.slideshare.net/KnudSchulz/