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An Ecosystem of Shared Value for

the Disability Sector through

Training and Mentorship

Andrew Buay

Vice President

Group Corporate Social Responsibility

& Talent Coach

Presentation at the Inclusive Business Forum, 26 February 2016, Enabling Village, Singapore

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Create a vibrant, diverse and inclusive workforce where the perspectives,

backgrounds and life experiences of our people are valued

Singtel Group Diversity & Inclusion Strategy:

Applies to our workforce and community

Gender Multi-Cultural Multi-Generational Differing Abilities

Our People & Our Workforce

Our Community To enable the inclusion and well-being of people, and help them realise their potential

through our digital technologies and innovative programmes

• Harmony Day

• Cultural Awareness

Programmes

• Working in the region

• ABCN FOCUS –

Mentoring for female

students from

disadvantaged

backgrounds

• Talent pipeline mix

• Women in Leadership

Programme

• Flexible Work

• Childcare

• Optus Indigenous Action

Plan

• ABCN Mentoring

Programmes

• Silver Talent

Programme

• UTES Silver Workforce

Programme

• MA/YL/EL/FL

Programme

• ABCN Mentoring

• Digital Citizenship

• Silver Programme

• Workplace Retrofit

• Skills Development &

Pipeline

• Internship

• Employment

• Singtel EIC

• SBND

• SPED

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Some considerations for Singtel’s closer involvement

in the disability sector

High productivity of persons with disability in AIS

Thailand Contact Centres

Community engagement with NCSS and Comchest to identify

gaps & opportunities

Gap in employable skills and transition to employment

readiness / support

$30m CSR funding of Special Needs Education since

2002

How do we build on STLF foundations?

What role can ICT and innovations

play in complementing

disabilities?

We do not fully understand this

area from an employment perspective

Work capable with disability

18 – 35 Age group

Employed

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Taking a holistic and value-added approach

in our community programmes

Education

Ecosystem

We leverage our digital

technologies, network,

capabilities and skills

PROGRAMMES:

Educational

programmes, resources

and platforms; both

face-to-face and

technology-driven Community Mission

To enable the inclusion and well-being of people, and help them realise their potential through our digital technologies and innovative programmes

Group Community Pillars

Digital

Citizenship &

Online Safety

Inclusion &

Well-being

Company & staff funding (STLF &

yes4Good)

Staff Engagement

(Volunteerism, skilled &

unskilled)

Capability & Competence

Product, Technology

& Innovation

Partners & Associates

What

How

Education &

Employability

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Applying a holistic and value-adding approach to the special needs and

disability sector

Company & staff funding

Staff Engagement Capability & Competence

Product, Technology &

Innovation

Partners & Associates

$1.99m initial funding for Singtel

EIC

IT/Comms Lab AT/IT

Co-Working Space

Comms, Contact Centre & IT Training & Transition

Support

Social Innovation Funding & Incubation for disability sector

Singapore Business Network

on DisAbility

Positive

Action toward

Career

Engagement

Structured mentoring

(WIP)

“Advancing equitable employment opportunities for people with disability, through awareness; shared expertise;

network and resources”

Assistive Technologies

*PACE Mentoring is a programme of the Australian Network on Disability

Disability Mobile

Offerings

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Community & Partner

Engagement

Awareness, Understanding,

Empathy

Develop Competencies &

Pipeline

Employment & Internship

Building a Culture of Inclusion

Advocacy & Change

Early in our journey on disabilties.

Creating a virtuous cycle

• Train-Place Train • Mentorship

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Addressing sector gaps with Train-Place-Train Programme

Issues & Gaps

• Lack of commercial training service providers for targeted skills

• Need to create training relevant to employment with the corporates

• Developing business understanding, support and engagement in the process

Singtel Enabling Innovation Centre:

Train-Place-Train Programme

• Specially developed and funded programme

• E2E training, placement and transition to work support

• Participating corporates and hiring managers

Objectives & Design Principles

Employment: Improve employability of PWDs through skilled training Productivity & Capability: Build up sector stakeholders’ capabilities in AT know-how (e.g. employers, caregivers, allied health workers) Inclusion: Provide a common ground for all to learn and interact

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Potential for Corporate Mentoring support for career and transition to

work support in Singapore

Inside the Workplace: Case Studies of Factors Influencing Engagement of People with Disabilities. Research presented at the Innovative Research on Employer Practices: Improving Employment for People with Disabilities. State of the Science Conference, Washington, D.C., October 22-23, 2013.

Positive Action toward Career Engagement

Some areas covered in PACE Mentoring: • Reviewing resumes and cover letters • Mock interviews • Worksite visits • Networking with other professionals • Navigating organizations • Discussing workplace adjustments • Building confidence • GOAL Development • Career guidance

*PACE Mentoring is a programme of the Australian Network on Disability

Australian Business Community Network: Corporate mentors for youth from vulnerable backgrounds: • Learning & Development • Motivation • Education • Career & Employment • Leadership Development

Disclaimer: This material that follows is a presentation of general background information about Singtel’s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation. It is information given in summary form and does not purport to be complete. It is not to be relied upon as advice to investors or potential investors and does not take into

account the investment objectives, financial situation or needs of any particular investor. This material should be considered with professional advice when deciding if an investment is appropriate.

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