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© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
Sales Enablement for
Tivoli Storage Manager - FastBack
NameTivoli Storage [email protected]
© 2004 IBM Corporation© 2007 IBM Corporation2 © 2008 IBM Corporation
The Problems TSM FastBack Solves
Elimination of “backup windows” and manual backup/restore processes
• Eliminate tape in remote/branch office Immediate recovery from any type of data loss
• User error (deleted files, folders)
• Software errors and virus attacks (corrupted databases)
• Hardware failure (disk or system crash)
• Disasters (lost local or regional facilities) Secure transfer of data between primary and
Disaster Recovery sites
2
Causes of Data Loss
© 2004 IBM Corporation© 2007 IBM Corporation3 © 2008 IBM CorporationPage 3
Quick Hit Value Proposition
What are the main benefits and key features of TSM FastBack?
• Disk-based, block-level, incremental forever backup technology improves recovery point objectives (RPO) through continuous data protection (CDP) with very little impact on production servers
• Policy engine allows you to balance recovery requirements with the costs of storage and bandwidth on a per-application basis.
• Instantly recover files, folders, volumes, and entire systems: • Xpress Mount: drag-and-drop individual files from the backup repository• Instant Restore: provides instant access to large volumes while they are restored
in the background• Bare Machine Recovery: bring up an OS volume on a dissimilar server in < 1 hour
© 2004 IBM Corporation© 2007 IBM Corporation4 © 2008 IBM Corporation
Dissecting the Elevator PitchTSM FastBack gives you the power to quickly restore any amount of Windows data, anywhere in the organization, from any previous point-in-time, no matter what happens to cause a data loss.
Quickly = time to recover is reduced from hours/days to minutes
Any amount = we provide immediate access to data, no matter how big it is
Windows data = This is a recovery system for Windows based server platforms
Anywhere in the organization = recover locally, or from another location if the local office is compromised
Previous point-in-time = recover data from before an event such as a virus attack
No matter what = lost file or folder; virus or hacker attack; corrupted database; crashed disk or server; local or regional disaster
© 2008 IBM Corporation
System Storage Enablement
5
Enterprise Data Center Mid-Market and Remote Offices
Sch
edul
ed P
rote
ctio
nC
ontin
uous
Dat
a P
rote
ctio
n (C
DP
)Complementing IBM’s flagship Tivoli Storage Manager
Lowest TCO and ROI for datacenter backup
Extensive support for removable media (tape)
Broad OS platform support
Very large database (VLDB), application and SAP protection
Hierarchical storage management
Disaster Recovery management
Superior scalability
TSM FastBackFast (near-instant) Recovery
Deep protection of mission-critical applications
Near-zero data loss
TSM FastBackDisk-based protection of
distributed data
Strong Windows, VMWare and Microsoft Exchange
capabilities
Block-level CDP
Simple to set up and use
Cost-effective
Tivoli Storage ManagerFile-level CDP for desktops/laptops and
mobile workers
Together delivering a
more complete solution
Together delivering a
more complete solution
© 2008 IBM Corporation
System Storage Enablement
6
Target Customer Buying Scenarios
These are some “ideal” opportunities that are TSM Fastback sweet spots:
The standalone or remote office- reducing costs or improving disaster recovery
The extended data center- for end to end storage management
Instant restore- for the remote office or extended data center
Managing Users email- individual mailbox restore
© 2008 IBM Corporation
System Storage Enablement
7
The Bulls-eye Target Audience Profile Data Centers and Remote Branch Offices with Windows Servers
Mission Critical Exchange, SQL, Oracle, File & print, etc.
Looking for a Recovery Solution
Look for these Hot Buttons
>3 = PURCHA$E!– Has Backup window issues – May also want to eliminate tape at data center, branches, or both
– Needs better Recovery Points (RPO)
– Needs better Recovery times (RTO)
– Disaster Recovery - Replication to data center for consolidation (remotes/branches)
– Bare Machine Recovery (BMR) – Get crashed server(s) back up quickly
– Granular Recovery – IMR or Individual Mail Recovery –
– Has large volumes on critical servers (i.e.. SQL, Exchange, File server, others)
– Migrating legacy servers to new hardware
– TSM Shop – True Blue, and desires better recovery on critical Windows servers
– Has experienced recent, painful (failed) restore on Windows platform
© 2008 IBM Corporation
System Storage Enablement
8
Target Job Roles for Fastback Prospecting
President or Owner
VP or Director of IT
Senior Systems Administrators
© 2008 IBM Corporation
System Storage Enablement
9
What to say to the President or Owner Provoke interest:
– How quickly must your business recover from a critical application outage?– In terms of time, how much data can your company afford to lose? One hour’s
worth? Six hours? One day?– How confident or comfortable are you with your company’s ability to recover from a
disaster, especially in smaller, remote offices?
Persuade:– Have you heard about IBM’s FilesX acquisition and the new TSM Fastback solution?– Did you know that with TSM Fastback you can consolidate management of remote
office backups, reduce costs and improve service levels?– Did you know that with TSM Fastback you can leverage your existing TSM
investment and take data recovery to the next level?– Did you know that TSM Fastback can centrally manage remote and branck offices?
Propose an advance:– I’d like to arrange an hour meeting with you to understand your organization in detail
and to discuss a solution that might lower your costs, improve your operations, and improve business continuance.
© 2008 IBM Corporation
System Storage Enablement
10
What to say: VP or IT Executive Provoke interest:
– Are you running business-critical Windows applications?– Do you have challenges with backup and recovery at remote sites due to a lack of skilled on-
site IT resources?– Are you meeting your service levels for Windows application availability? Would you like to
improve your service levels?– Is your IT department spending a lot of time recovering Microsoft Exchange servers or email?
Persuade:– Have you heard about TSM FastBack and its ability to provide near-instant recovery of
Windows data and Windows application servers?– Are you aware of how TSM FastBack can be quickly and easily deployed in remote sites,
reducing the need for skilled IT resources in your remote or branch offices?– Did you know that TSM FastBack can make Windows applications available to your end users,
without having to wait for traditional data recovery to be completed?
Propose an advance:– I’d like to arrange an hour meeting with you to understand your environment and to discuss a
solution that might lower your costs, improve your operations, and make your life easier.
© 2008 IBM Corporation
System Storage Enablement
11
What to say: Senior Systems Administrator
Provoke interest:– Have you ever been unable to recover data? When it happened, what was the cost and impact on
operations?– How easy is it to manage the recovery of data in a remote site of office?– Do you have difficulty managing the backup and recovery of multiple remote sites?– Are you spending too much time performing full application or database restores, just to recover a
single object, mailbox or other item?
Persuade:– Have you heard that with TSM FastBack, you can recover entire Windows application servers
(including the operating system, if necessary) in less than an hour?
– Did you know that TSM FastBack can centrally manage the backup and recovery of multiple remote sites from one console?
– Are you aware that TSM FastBack can protect your critical Windows application and fileservers, and provide near-instant recovery from any type of data loss?
Propose an advance:– I’d like to arrange for you to attend a one hour webinar which will demonstrate how TSM FastBack’s
powerful capabilities may be used to improve your IT department’s data recovery .
© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
TSM FastBack Offerings
© 2004 IBM Corporation© 2007 IBM Corporation13 © 2008 IBM Corporation13
Benefits
Eliminate the need for “backup windows” Helps improve Recovery Point Objectives
(RPO) & Recovery Time Objectives (RTO) of critical applications
Provide near-instant recovery and rapid access
Recover only the data assets you need Reduces storage related costs through data
reduction Helps reduce the risks of losing critical data
Attributes
Easy to install and manage Network and storage efficient Application-aware: Exchange & SQL Scalable from small to large environments Integrates easily with tape solutions (e.g.
TSM)
13
Current TSM FastBack OfferingsTSM FastBack
Comprehensive data protection solution Disk-based, block-level, incremental-forever
technology Near-instant restore of data from any point-in-time,
anywhere in the environment Disaster Recovery built in
Policy-based “selective replication” for off-site recoveryHighly-efficient use of WAN and storage resources
TSM FastBack for Microsoft Exchange
Rapidly recover any e-mail object: message, attachment, calendar entry, contact, tasks, notes
Near-instant access provides a great tool for data mining and unobtrusive testing of production environments
TSM FastBack for Bare Machine Recovery
Restore the OS volume on dissimilar hardware in minutes
Great tool for cost-effective business continuance and server migrations
© 2008 IBM Corporation
System Storage Enablement
14
TSM FastBack
Adaptive protection :Dial up the level of protection your application or fileserver requires
Protects Mission-Critical Applications and Files
Protection•Block-level, incremental-forever•Windows Applications and Filesystems
• SQL, Exchange, Oracle, SAP and more• VMWare support•Lightweight client•No backup window required•Policy-based capture schedule
CDP on Demand™
Recovery•Granular – any data object
File, folder, volume, system•Point-in-Time rollback•Instant Restore
Instant access, background restore•Recover Anywhere™- At the branch, DR site, Data Center
Disaster Recovery Protection• Disk-based protection and recovery• Encryption in flight• Bandwidth & storage efficient
• Incremental replication• Scheduling• Compression
Cost Effective• Eliminates the need for tape backup in the remote office
© 2008 IBM Corporation
System Storage Enablement
15
TSM FastBack (cont.)
Disaster Recovery Central Vaulting of Backup Copies
– Backup consolidation
– Disaster ready
– Block-level, incremental forever
– Centralized backup to tape
End-to-end security
– Encryption in transit
– Individual Virtual Vault for each office
Scheduled, policy-based transfers
– Optimize WAN resources
Fully Automated
– No manual intervention required
Recover Anywhere™
– At the branch, DR site, Data Center
– File or Volume restore
– Instant Restore
Da
ta C
en
ter
FastBack DR Repository
© 2004 IBM Corporation© 2007 IBM Corporation16 © 2008 IBM Corporation
TSM FastBack BMR to Dissimilar Hardware
TSM FastBack Bare Metal Recovery works from a noninvasive point in time copy (snapshot) of your server’s data volumes
TSM FastBack BMR can take as little as 20 minutes
TSM FastBack BMR supports recovery to different hardware
TSM FastBack BMR supports P2V,V2P migrations
TSM FastBack BMR supports migrations to blade centers
TSM FastBack BMR also supports disk to disk recovery of data volumes for the failed server
© 2004 IBM Corporation© 2007 IBM Corporation17 © 2008 IBM Corporation
TSM FastBack for Microsoft Exchange
Provides users and administrators with the ability to recover
any Microsoft Exchange data object quickly and easily:
E-mail messages and/or attachments
Contact lists Calendars Tasks Journal entries Entire folders and EDBs
Email Recovery with TSM FastBack for MS Exchange
Fastback forMS Exchange
Fastback forMS Exchange
© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
Typical Customer Solutions
© 2008 IBM Corporation
System Storage Enablement
19
The Standalone or Remote OfficeReducing Costs and Improving Disaster Recovery
Remote Office(s)TSM FastBackServerApplications
Disaster Recovery Site
Replication
Remote Office(s)e-mail databases
files spreadsheets
SolutionChris deploys TSM FastBack and achieves the following
results: Improved data protection at each of his remote offices
with a cost-effective, disk-based solution Improved backup processes resulting in labor savings
and reductions in data loss Improved disaster recovery with the ability to remotely
backup the remote offices to a central DR site or office, providing critical protection of his clients records.
ProblemChris owns a small accounting firm with 5 remote offices. Protecting his clients data is critical. The increased amount of financial regulations and growth of his client base is impacting his ability to backup data at his offices. These backups are time consuming and complex for his employees most of which do not have any IT experience.
© 2008 IBM Corporation
System Storage Enablement
20
Instant Restore for the Remote Office or Data CenterApplication availability during recovery
ProblemIts 9pm on April 15th at a large CPA firm, and the Exchange email server just went down. The CPA’s are immediately on the phone to the help desk, as they have IRS returns to file electronically by midnight.
Process Before Deploying TSM FastBack:•Find the right backup tapes, load them, and copy the data back to the server (several hours)•Bring the Exchange Server back on-line•CPA’s miss their deadline; firm faces liability
Process AFTER Deploying TSM FastBack:•Bare Machine Recovery of OS if needed•Initiate an Instant Restore process on the Exchange backup volume (a few minutes) and the CPA’s get back to work•A complete data restore occurs in the background•Deadline met, everyone goes home happy
Backup ServerExchange Server Users
Copy all data
Then goon-line
02:00 AM
TSM FastBack Server
Exchange Server Users
Background Restore
Application & data are available immediately
11:00 PM
© 2008 IBM Corporation
System Storage Enablement
Managing Users E-mailIndividual Mailbox restore
21
The ProblemManaging end users e-mail boxes is a support nightmare. Users often delete attachments, individual e-mail documents, e-mail folders and even the entire mailbox itself. If the information is deleted after the last backup window, the information is gone forever.
The Solution
Continuous Data Protection and Instant Snapshots can keep data backed up more often through out the day
Restore individual mailboxes or mail items (messages, contacts, calendar) via Virtual Volume
Point & Click selection of items for restore
Complete mailboxes or mail items can be viewed or copied without Exchange or TSM FastBack servers
Items can be restored from corrupted database backup
© 2008 IBM Corporation
System Storage Enablement
22 22
Deployment in a Virtualized Environment
VM1
C
DC
VM2
ServiceConsole
TSM FastBack Server
FastBackClient
ESX Server
D
E FastBackClient
TSM FastBack Client installed on each guest OS Can perform block level incremental forever backup for applications and files
The ESX Server CPU is not over loaded with long backup windows from multiple virtual systems Can Also deploy TSM FastBack Server
in a Virtual Machine
Virtualization techniques like VMWare place extra burden upon individual applications and fileservers. These servers can ill-afford additional workloads introduced by backup.
Block-level incremental addresses this by virtually eliminating the backup window and load on the CPU.
This makes TSM FastBack a great solution for virtual system data protection in the General Business Market
© 2008 IBM Corporation
System Storage Enablement
The Extended Data CenterIntegrated End to End Storage Management
23
Solution Consolidation of backup solutions Reduced education/training costs Lower total cost of ownership Single vendor, single support structure to
contact Easy to manage, integrated solution Disk to disk to tape Archive data store to TSM
Problem Disparate storage management solutions (X, Y, Z)
across the extended data center Increased training and education costs Multiple vendor support Difficult to manage, no integration between remote
office and data center
Remote Office(s)
HQ / Data Center
Backup Product X
Backup Product Y
Backup Product Z
Remote Office(s)
HQ / Data Center
TSM FastBack
TSM FastBack
TSM FastBack
TSM
Extended Data Center
© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
Licensing, Pricing, Roadmap & Positioning
© 2008 IBM Corporation
Prospect Profile
Main Office
Exchange SQL File & Print
Branch Office
SQL File & Print
Branch Office
File & Print
We’re looking for:• Companies with 1 or more offices• Microsoft Windows servers
─ Exchange, SQL, Oracle, SAP─ Downtime costs $$$
• Using tape in each location─ Best-case RPO = last night─ Best-case RTO = hours
• IT managed locally in each office─ Skill level: questionable─ Backups < 100% success rate─ Restore requires outside help─ Management is time consuming
• Manual DR processes─ Physical movement of tapes─ Loading & unloading of drives─ Mishandling; storing at home─ Losing tapes off the truck
© 2008 IBM Corporation
Prospect Profile
Main Office
Exchange SQL File & Print
Branch Office
SQL File & Print
Branch Office
File & Print
What we’ll do:• Eliminate the costs and manual processes associated with tape
─ Tape drives, media, maintenance─ No branch IT support necessary
• Eliminate manual backup management
─ Automate backup in all offices─ Consolidate the management
from a central site• Eliminate the costs and risks of off-site tape transport and storage
─ No more cycling tapes─ No more trucks─ No more lost tapes
© 2008 IBM Corporation
Prospect With TSM FastBack
Main Office
Exchange SQL File & Print
Branch Office
SQL File & Print
Branch Office
File & Print
How we’ll do it:• TSM FastBack
─ Local disk-to-disk backup─ Non-disruptive to applications─ Backup as often as needed─ Fast restore of any data asset
• Enable the Disaster Recovery option of TSM FastBack in each office
─ Replicate data between offices─ Policy-based, WAN efficient─ Fast recovery, anywhere
• TSM FastBack BMR─ Move workload to another system─ Virtual machines or different H/W─ Up and running in < 1 hour
• TSM FastBack for Microsoft Exchange
─ Fast recovery of Exchange objects: messages, contacts, calendar entries, notes, tasks
FastBackRepository
& BMR
TSM FastBack for Microsoft ExchangeProtected Servers
© 2008 IBM Corporation
Licensing Examples
28
Exchange SQL File & Print
FastBackRepository
& BMR
TSM FastBack for Microsoft Exchange
Protected Servers
BranchOffice
In this example, only the 3 protected servers would require a TSM FastBack license. The TSM FastBackRepository would be included in the pricing for the Three servers.
© 2008 IBM Corporation
Licensing Examples (cont.)
29
Exchange SQL File & Print
FastBackRepository
& BMR
TSM FastBack for Microsoft Exchange
Protected Servers
BranchOffice
Adding in Disaster Recovery, the 3 protected servers would require a TSM FastBack license. The TSM FastBackRepository would also need a license. The DR-hub would not need a license.
DR Site
FastBackDR-hub
© 2008 IBM Corporation
Licensing Examples (cont.)
30
Single File & Print Server
FastBackRepository
& BMR
TSM FastBack for Microsoft Exchange
Protected Server
BranchOffice
For best protection, a single file server in a branch office would be protected with a local TSM FastBack RepositoryWith DR enabled back to a DR site. This price would then Reflect 2 protected servers; the file server & the TSM FastBackServer.
DR Site
FastbackDR-hub
© 2008 IBM Corporation
Licensing Examples (cont.)
31
Single File & Print Server FastBackRepository
TSM FastBack for Microsoft Exchange
Protected Server
BranchOffice
However, some customers may feel the expense of the extra Server hardware is prohibitive. It is possible to run TSM FastBack on the existing server. This would then be priced with a Single server license. This would limit BMR capabilities at the Branch office site as there would be no TSM FastBack server to provide the backup snapshot. BMR could be done from the DR site.
DR Site
FastBackDR-hub
© 2008 IBM Corporation32
Pricing with Passport Advantage TSM FastBack, TSM FastBack for Microsoft Exchange and TSM FastBack for Bare
Machine Recovery will be licensed using the Processor Value Units (PVU), consistent with the rest of the TSM family
TSM FastBack Center - a bundle of the 3 FastBack products, will licensed Per Server
– Pricing
• 40% discount off of the individual products if priced on a dual quad (8-core) machine
– Restrictions
• Limited to servers with eight processor cores or less
List Prices ($US)
Product Price Metric
TSM FastBack $55 Per 10 PVU
TSM FastBack for Microsoft Exchange $35 Per 10 PVU
TSM FastBack for Bare Machine Recovery $30 Per 10 PVU
TSM FastBack Center $2880 Per Server
(eight processor cores or less)
© 2008 IBM Corporation33
Example 1 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. Each
application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores.
Systems Managed Quantity in Customer Environment Quantity of Processor Core Entitlements Required
TSM FastBack Servers (8-way)
2 0
Application Server 4-way (2 logical partitions)
3 12
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12
Total Requirements24
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Application Servers
TSM FastBack
ServerTSM FastBack Entitlement Required
TSM FastBack
Server
These are not protected
servers – no entitlement
required
© 2008 IBM Corporation34
Example 1 – Total Cost $6,600
Example 1Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 0 0 -$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$ Total 24 1200 6,600$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2008 IBM Corporation35
Example 2 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. Each
application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recover server at a disaster recovery site.
Systems Managed Quantity in Customer Environment
Quantity of Processor Core Entitlements Required
TSM FastBack Servers (8-way) 2 8
Application Server 4-way (2 logical partitions) 3 12
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12
Total Requirements32
Application Servers
TSM FastBack
Server
TSM FastBack Entitlement Required
TSM FastBack
Server
Not a protected server – no entitlement
required
Data Replicated
TSM FastBack DR Server
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Not a protected server – no entitlement
required
© 2008 IBM Corporation36
Example 2 – Total Cost $8,800
Example 2Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 8 400 2,200$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$ Total 32 1600 8,800$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2008 IBM Corporation37
Example 3 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. In each
group of three servers, one is an Microsoft Exchange Server, which requires item level exchange recovery capability. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.
Systems Managed Quantity in Customer Environment
Quantity of Processor Core Entitlements Required for TSM FastBack
Quantity of Processor Core Entitlements Required for TSM FastBack for MS Exchange
TSM FastBack Servers (8-way) 2 8 0
Application Server 4-way (2 logical partitions)
3 12 4
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12 4
Total TSM FastBack Requirements32 8
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Application Servers
TSM FastBack
Server
TSM FastBack Entitlement Required
TSM FastBack
Server
Not a protected server– no entitlement
required
Data Replicated
TSM FastBack DR Server
TSM FastBack For MS Exchange Entitlement Required
Exchange Servers requiring Item Level Recovery
Not a protected server – no entitlement
required
© 2008 IBM Corporation38
Example 3 – Total Cost $10,200
Example 3Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 8 400 2,200$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$
TSM FastBack for MS Exchange 2 8 400 1,400$ Total 40 2000 10,200$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2008 IBM Corporation39
Example 4 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of
which need bare machine recovery. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.
Systems Managed Quantity in Customer Environment
Quantity of Processor Core Entitlements Required for TSM FastBack
Quantity of Processor Core Entitlements Required for TSM FastBack for Bare Machine Recovery
TSM FastBack Servers (8-way) 2 8 0
Application Server 4-way (2 logical partitions)
3 12 12
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12 12
Total TSM FastBack Requirements32 24
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Application Servers
TSM FastBack
Server
TSM FastBack Entitlement Required
TSM FastBack
Server
Not a protected server– no entitlement
required
Data Replicated
TSM FastBack DR Server
Not a protected server – no entitlement
required
TSM FastBack For BMR Entitlement Required
© 2008 IBM Corporation40
Example 4 – Total Cost $12,400
Example 4Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 8 400 2,200$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$ TSM FastBack for BMR 6 24 1200 3,600$ Total 56 2800 12,400$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2008 IBM Corporation41
Example 5 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of which
are Microsoft Exchange servers that require item level recovery capability and need bare machine recovery. Since customer will require Tivoli Storage Manager FastBack, Tivoli Storage Manager FastBack for Microsoft Exchange, and Tivoli Storage Manager FastBack for Bare Machine Recovery, and have servers that are 8 processors cores or less, they can order Tivoli Storage Manager FastBack Center, which bundles all three products and is licensed on a per Server basis. Each Tivoli Storage Manager FastBack server has 8 processor cores and all application servers have 4 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.
Systems Managed Quantity in Customer Environment Quantity of Server Entitlements Required for TSM FastBack Center
TSM FastBack Servers (8-way) 2 1
Application Server 4-way (2 logical partitions)
3 3
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 3
Total TSM FastBack Requirements
7
Application Servers
TSM FastBack
Server
TSM FastBack
Server
Not a protected server– no entitlement
required
Data Replicated
TSM FastBack DR Server
Not a protected server – no entitlement
required
TSM FastBack Center Entitlement Required
Note: TSM FastBack Center Servers that are not protected servers do not require processor core entitlements.
© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
Short Term Roadmap
© 2008 IBM Corporation43
3Q08
Expanded WW reach IBM Branding
Translation
4Q08
Enhanced performance and scalability
Expand supported Windows environments
Enhanced reporting
Accessibility
Fastback Fastback Product SuiteProduct Suite
Fastback Fastback Product SuiteProduct Suite
Deeper TSM integration
Linux client support
Data deduplication
Recovery administration convergence
Integration w CDP Files for notebook/desktop support
Additional application support
Today
TSM FastBack Roadmap
Near-instant recovery and CDP of applications and data
For SMB, ROBO and enterprise
Ready for Tivoli Now! Certified TSM integration
Helps improves availability of mission-critical applications for TSM customers
Offerings Xpress Restore CDP
Xpress Restore DR
Xpress Xchange Restore 2007
Xpress Bare Metal Restore
2008 2009
Expanded Client Expanded Client ValueValue
Expanded Client Expanded Client ValueValue
Extended Data Extended Data Center IntegrationCenter Integration
Extended Data Extended Data Center IntegrationCenter Integration
Indicates still working to close 2008 plan for these items
© 2008 IBM Corporation44
TSM FastBack Phase 2 – 4Q2008Environment Support
– Windows Cluster, Exchange CCR LCR support– Veritas Cluster Support– Windows 2008 server/vista support– Support for 2003 storage server and 2003 storage server R2– Windows cluster support for SQL– Windows 2008 Hyper-V environment qualification– SQL Server 2008
Performance and Scalability– I/O dispatching multi-threading– Scalability: Move to fixed sized record for history file to improve scalability– Bump up hard coded limits– Use direct I/O– Incremental after reboot
TSM Integration– Incorporate TSM integration best practices
Reporting– BIRT Enablement
Bluewash Continuation– Comprehensive System Test– Continue open source remediation– Accessibility updates for Phase 1 Deviations– Complete items deferred from Phase 1 blue wash
Legend: Committed
Best Effort
© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
Wrap-up : How to get started.
© 2004 IBM Corporation© 2007 IBM Corporation46 © 2008 IBM Corporation
System Storage Enablement
Call to Action Practice call scripts and tailor them to your style
Get comfortable with the subject – TSM-FastBack
Pull together your customer list
Call your customers Qualify your Customer Invite them to the live Web Demo every other Thursday Visit the FastBack Sales Acceleration Play website for more
information and guidance: http://w3.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSP&docID=T383647V75920Y34#overview
Direct sales questions on TSM FastBack to: West US: Shelly Howrigon/Salt Lake City/IBM Central US : Paul C Zakoor/Southfield/IBM Northeast US: Mary Ellen / George Louzek / Bob Ruelas Southeast US: Michael Hedden/Miami/IBM Canada: John Beal/Toronto/IBM
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Your mission: Make calls, introduce TSM Fastback’s amazing recovery capabilities, and get appointments!
Your mission: Make calls, introduce TSM Fastback’s amazing recovery capabilities, and get appointments!
© 2004 IBM Corporation© 2007 IBM Corporation47 © 2008 IBM Corporation
Where to focus?
EXISTING CUSTOMERS• Any existing customer that would like IMR
• Anyone expressing the need for windows only BMR
• CDP for applications
NEW CUSTOMERS Any customer that you lost due to the
IMR issue
Windows environments
Remote windows environments
© 2004 IBM Corporation© 2007 IBM Corporation48 © 2008 IBM Corporation48
Description Tape FastBack Comments
Backup File/Print Server 16 hours 3 minutes Increased frequency from 1/wk to 6/day
Backup E-Mail Server 46 hours 2 minutes Increased frequency from 1/wk to 8/day
Recover SQL Table/Record Impossible 5 minutes
Recover Individual E-Mail Impossible 5 minutes Same for calendars, contacts, tasks, etc.
Restore a File Server Volume 10-16 hrs. 6-10 min.
Restore SQL Server Volume 20-30 hrs. 6-10 min.
Business Impact of Xpress Restore and XRDR Optimal Performance = Huge $$$ Savings
Comparisons between traditional tape backup and FastBack: Measurements taken by a real customer in their environment
© 2004 IBM Corporation© 2007 IBM Corporation49 © 2008 IBM Corporation
Case Studies & ReferencesPublished case studies at http://www.filesx.com/customers/index.asp
Orhttp://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=T9&docID=J394569C69552A12
© 2008 IBM Corporation
System Storage Enablement
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TSM FastBack – Collateral to help you sell
• Web Conference:• www.sametimeunyte.com• Conference ID is FASTBAK
Audio Conference:• Toll Free: 888-359-3613• Tieline: 650-2012• Toll: 719-325-2348• Passcode: 4011118
Live Web Demo’s – Oct 30th &Every Thursday in Nov & Dec
• The ability to reduce the list price (up to 30%) when faced with aggressive pricing from a competitor• Also for the TSM product the ability to reduce list price (up to 60%) when faced with a competitor
Storage Competitive Sales Play
Product Demos that you can send to customers Three (3) min video clip you can send your customer: http://demos.dfw.ibm.com/on_demand_illustrated/Demo/IBM_Demo_Tivoli_Storage_Manager_FastBack-Aug08.html 6 FastBack demo's - they are a little technical but they do cover:
http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=T9&docID=K326663O82702B93• Extended IMR Scenario• Individual Mailbox restore• Instant Restore
• Mount Data• MS Exchange Server Disaster Recovery• Volume Based restore
TSM - FastBack Win Room – Conf Call• Every Friday 11:am ct >> Call in: 888-240-4148 pc: 2808443
Sun Mon Tue Wed Thu Fri Sat5 6 7 8 9 11 12
12 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30 31 1
2 3 4 5 6 7 89 10 11 12 13 14 15
16 17 18 19 20 21 2223 24 25 26 27 28 29
30 1 2 3 4 5 67 8 9 10 11 12 13
14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31
October
November
December
TSM - Fastback live demo dates
© 2004 IBM Corporation© 2007 IBM Corporation51 © 2008 IBM Corporation51
IBM - http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=H793621Y09977P99Partners – http://www-304.ibm.com/jct09002c/partnerworld/wps/servlet/ContentHandler/H793621Y09977P99?pageId=pw.sellingresources
Sales and Business Partner-Focused Enablement
** IBM Internal only
© 2004 IBM Corporation© 2007 IBM Corporation52 © 2008 IBM Corporation
Information ResourcesProduct datasheets and Whitepapers (use the external links for distribution outside of IBM) TSM FastBack Datasheet:
External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14022USEN&attachment=TID14022USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14022USEN&attachment=TID14022USEN.PDF
TSM FastBack for Microsoft Exchange Datasheet:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14023USEN&attachment=TID14023USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14023USEN&attachment=TID14023USEN.PDF
TSM FastBack for Bare Machine Recovery Datasheet:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14024USEN&attachment=TID14024USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14024USEN&attachment=TID14024USEN.PDF
TSM FastBack Center Datasheet:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG&htmlfid=TIS14029USEN&attachment=TIS14029USEN.PDF
Internal: http://w3.ibm.com/sales/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG&htmlfid=TIS14029USEN&attachment=TIS14029USEN.PDF
Next-Generation Data Protection for Mid-Sized Companies Whitepaper:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGE_TI_SG_USEN&htmlfid=TIW14008USEN&attachment=TIW14008USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGI_TI_SG_USEN&htmlfid=TIW14008USEN&attachment=TIW14008USEN.PDF
Addressing the Complexities of Remote Data Protection Whitepaper:External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?
infotype=sa&subtype=wh&appname=SWGE_TI_SG_USEN&htmlfid=TIW14010USEN&attachment=TIW14010USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGI_TI_SG_USEN&htmlfid=TIW14010USEN&attachment=TIW14010USEN.PDF
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© 2004 IBM Corporation© 2007 IBM Corporation53 © 2008 IBM Corporation
Information Resources
Product Web Pages IBM Tivoli Storage Manager FastBack
http://www.ibm.com/software/tivoli/products/storage-mgr-fastback/
IBM Tivoli Storage Manager FastBack for Microsoft Exchangehttp://www.ibm.com/software/tivoli/products/storage-mgr-fastback-exchange/
IBM Tivoli Storage Manager FastBack for Bare Machine Recoveryhttp://www.ibm.com/software/tivoli/products/storage-mgr-fastback-bmr/
IBM Tivoli Storage Manager FastBack Centerhttp://www.ibm.com/software/tivoli/products/storage-mgr-fastback-center/
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© 2004 IBM Corporation© 2007 IBM Corporation54 © 2008 IBM Corporation54
Information Resources
Collateral – datasheets and whitepapers
IBM Tivoli Storage Manager FastBack IBM Tivoli Storage Manager FastBack for Microsoft Exchange IBM Tivoli Storage Manager FastBack for Bare Machine
Recovery IBM Tivoli Storage Manager FastBack Center Addressing the Complexities of Remote Data Protection Next-Generation Data Protection for Mid-Sized Companies
© 2007 IBM Corporation
System Storage Enablement
© 2008 IBM Corporation
Rev 1.2Created by Terry Burba
October 31, 2008
Thank You