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Centrix Solutions: A Q2 Company www.q2ebanking.com/centrix
Software for Your Financial InstitutionInnovative Products | Extraordinary Service
May 1, 2023
Who is Centrix Solutions?
Helping financial institutions• manage risk• simplify compliance• optimize efficiency
Corporate history• 15 years• 40+ states• 300 financial institutions
May 1, 2023
Protecting the RDFI and Corporate Clients
• Check positive pay• ACH positive pay• Account recon• ACH reporting
Protecting the ODFI and Originators
• ACH origination monitoring
• Origination reporting & analysis
• Risk assessments
Reg E Compliance and Case Management
• Integration with the core
• Online dispute forms• Workflow• Reg E compliance• Customer letters• Automated adjustments
Centrix Products
May 1, 2023
Protecting the RDFI and Corporate Clients
May 1, 2023
Exact/TMS Product History
ACH positive pay EDI/Returns/NOC reporting
First implementation (check pos
pay)
Payee match
2008
2006
2004
2010
Full account recon (online)
2012
May 1, 2023
Corporate Transaction ManagementSingle Sign On from Online Banking
ACH detail reporting/EDI/returnsACH positive pay Check positive payAccount
reconcilement
Optional module Payee MatchAuto-load
Text msg. Teller API
Online Extract
Batch Extract
May 1, 2023
Why Exact/TMS?Positive Pay and Account Recon
• Community FIs competing with large FIs• Check and ACH positive pay in one system• Protecting the FI and clients from fraud• Attracting large commercial clients• Keeping existing clients• 180 licensed FIs
May 1, 2023
ACH and Check Positive Pay in a Single System
Add ACHrule onthe fly
CheckExceptions
ACHExceptions
May 1, 2023
ACH Pre-AuthorizationA List of Pre-Approved ACH Originators
Customer is alerted if there is ACH activity from an originator not listed
May 1, 2023
ACH Filter/BlockMonitoring to Identify Unusual Activity
Customer is alerted if there is ACH activity that meets any of these rules
May 1, 2023
Catering to Large ClientsPayee Match
Exact/TMS is used by FIs to attract and retain large, profitable commercial clients.
Payee Match preventsfraud by automatically
locating and recognizing the name on a check andvalidating it against the
check issue file.Traditional
check positive payis focused on the microline
data only
May 1, 2023
Catering to Large Clients
What do large clients expect?
• Payee Match• Reconcilement• SMS text message alerts• ACH/EDI reporting and ACH returns reporting
May 1, 2023
Protecting the ODFI and Originators
May 1, 2023
Why PIQS?
• Simple and effective for community FIs• Protecting the ODFI and originators• Simplifying reporting• Compliance• Risk assessments
May 1, 2023
ACH Risk Management
Protecting the ODFI
ACH WarehousingACH Origination Monitoring
Customer Risk Analysis
ACH Activity Reporting
May 1, 2023
Centrix PIQS Processing Flow
Corporate Clients Originated ACH Files File Validation
Anomaly detection
Is it scheduled?
Exposure limits
SEC Codes
Reporting
Core ACH System
May 1, 2023
ACH Activity Reporting
For many community FIs, reporting is difficult using the core ACH system.
PIQS provides a solution!
May 1, 2023
ACH Activity ReportingReport Filter
May 1, 2023
ACH Activity Reporting
Drill downfor details
May 1, 2023
ACH Activity ReportingDrill down tosee transaction details
May 1, 2023
ACH Activity Reporting
Originators who have an unauthorized return rate greater than X% (1%)
May 1, 2023
Risk Review Worksheet
Is your risk assessment process simple?
Risk Analysis Across Multiple Channels…Simplified
May 1, 2023
Risk Review Worksheet
• Risk assessment queue: based on Next Review Date
• Cross-channel risk review• integrate data from other applications
• Add notes• Attach supporting documents• Work with Centrix to define the
relevant data you need to see• The flexibility of the Risk Worksheet
allows each FI to be unique
RDC
Deposits
Loans
May 1, 2023
Risk Review Worksheet
Attach supportingdocuments
View account activity
from otherapplications
May 1, 2023
Risk Review WorksheetView account
activity from other applications
Add notes todocument thefindings of theassessment
May 1, 2023
Risk Review Worksheet
Origination activity for review period
May 1, 2023
Risk Review WorksheetReturnshistory
ACH limitviolations areautomatically
listed
May 1, 2023
Risk Review Worksheet
Make a recommendation to adjust the exposure limit
May 1, 2023
Case Management
May 1, 2023
Reg E Dispute Management
Efficiency, Accuracy, Compliance
Online forms workflow to back
officeData integration
from the coreReg E timeline management
Automated adjustment trans &
letters
May 1, 2023
What is the Business Challenge?
• Dispute management is paper-based• Excel or Access in back office• Manual effort to track Reg E timelines and manage
disputes• Adjustment transactions and customer letters are
manual
May 1, 2023
Departments of the FI Impacted
• Branches (logging disputes)• Call center (logging disputes)• Deposit operations or eBanking• Research and managing disputes
• Compliance
May 1, 2023
Simplified Dispute InputSelect the
transaction(s)being disputed
Search tofind theaccount
May 1, 2023
Simplified Dispute Input
Dispute reasonsare defined by
the FIEnter a
dispute reason and notes.
May 1, 2023
Simplified Dispute Input
The institution may define a dispute questionnaire to collect additional information from a customer.
A unique questionnaire can be created for each dispute reason.
May 1, 2023
Simplified Dispute Input
If signature pads have been integrated with the system, click
“Sign Dispute” to access the signature box
Correct form is
always used
Form ispre-filled
May 1, 2023
Simplified Dispute Input
A PDF version of the dispute form is automatically created and attached to the dispute “case”
May 1, 2023
The Back Office
• Back office review (work) queue• Email alerts• Dispute history alerts
• Reg E timeline management• Provisional credit (auto
enforce prov credit rule)• Dispute resolution timeline
• Auto-post adjustment transactions• Letter production• Copy of each letter is
attached to case• Print all letters (batch) each
day• Attach supporting
documents• Reporting
May 1, 2023
The Back OfficeDispute Management Screen
A one-stop shop for all things related to the case.
All case management functions are performed on this screen. Eliminate the spreadsheets and file folders!
Enter adjustment transactions, type notes, attach documents, and update the status.
May 1, 2023
The Back OfficeAdd Transaction
Add other disputed transactions to the case for things, such as waiving feeds or an interest adjustment
Centrix Solutions: A Q2 Company www.q2ebanking.com/centrix
Thank YouJosh Carrizales
