Intertec Managed services overview

Intertec SystemManaged IT Services

©2016 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsystems.com2

Bangalore.

.Mumbai

Dubai.Abu Dhabi.

Manama.

Muscat

.Riyadh.

Who We Are

London.

Our Mission:

To provide world class IT solutions at

affordable prices to satisfy both

our own customers & their customers,

with respect to ROI & profitability.

StableIT Services &

Business Solutions

Provider since 1991;

Top 10 in the GCC*

QualityISO 9001 certified,

Investments in

Process & Systems in

managing customers

& employees

Customers1000+ Customers

from Government,

Financial Services,

Healthcare &

Corporate sectors

Presence7 Offices supporting

customers across the

MENA, India & UK

Partners20+ Technology

Alliances such as HP,

Microsoft, Cisco, F5,

Infor, Oracle, etc.

Capability24/7 NOC Monitoring,

Offshore Delivery

Center, 6 Software

IP’s

* As per rankings from ITP and CPI Publishing

http://www.intertecsys.com/


What We Do

APPLICATIONS

• Application Services

• Process Automation & Portals

• Regulations Management

• ERP & BI

• Enterprise Asset Management

MANAGED SERVICES

• Managed IT Services

• IT Service & Support

Management

• ISO Consulting

• Contact Center & BPO

IT INFRASTRUCTURE

• Cloud, DC & DR

• Compute Infrastructure

• Networks

• Security


Strategic Alliances

HP Enterprise GOLD CI partner with Converged

Infrastructure, Software & MSP specializations.

Cisco GOLD with advanced borderless network

architecture, collaboration architecture, Advanced data

center architecture & Telepresence specializations.

Microsoft GOLD with Cloud, SharePoint, servers,

messaging, management and virtualization competencies.

Infor GOLD partner for Enterprise Asset Management.

ORACLE GOLD & global ISV partner.

Enghouse partner for contact center solutions.

LANDesk GOLD partner.

F5 GOLD Partner.

Symantec GOLD with storage & archival specializations.

Trend Micro GOLD Partner

Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)

Managed Services Overview


What Experts Say

IDC: Managed services markets in the UAE

will grow at a rate of 19.8% (CAGR) to reach

a total of AED 3.5 bn by 2018.

CompTIA: 40% of SMBs are currently using

one or more types of managed services,

increase of 21% from a year ago.

Areas of Interest for SMBs in UAE:

Infrastructure and desktop management services

Managed application outsourcing services

Data Center Co-location, Cloud services - CompTIA



Adoption Drivers

Improving Reliability/

Reducing Downtime (32%)

Becoming More

Efficient (36%)

Growing IT Complexity (34%)

*Src: CompTIA



Services Under Management.

End-user support (52%)

Backup/disaster recovery/ storage management (69%)

Networking and hardware/ infrastructure management (65%).



Benefits of Managed Services

Simplified IT management, lowering cost (37%) Improved security (33%)

Increased efficiency (29%)



Managed Service Provider Selection

Geographic proximity (19%), highlighting the effectiveness

of remote service management in the managed services

model.

Availability of 24/7 support was cited by most respondents

(46%), Reputation a close second (40%).


IT Management – Made Simpler


Pressure from business to meet or exceed service

levels

Shortage of budget and resources

Limited expertise to manage increasing

amount of packaged applications

Unable to gain insight into infrastructure performance and availability including virtualized

environments

Lack of visibility into user

experience



Ideal & Reality

BusinessEnsure smooth services to business

Reduce cost of operations

Keeping up with the business demand

Adoption of cloud, IOT & Mobile Tech

StrategicFocus on innovation

Setting standards for IT operations

OperationsKeeping the lights on

Manage the skillset and expertise

PlanningOptimal IT resources

Predictable IT spending

Aligned with Business KPIs

Ideal



Ideal & Reality

BusinessFrequent disruption to business

70% Budget spent on operations

Unable to keep up with growth

(Scale up/Scale down)

StrategicNo focus on new technologies

Obsolete or non standard process

PlanningUneven Resource utilization

No clear picture for budgeting

IT not aligned with business

OperationsUnpredictable services

40% time spent on repetitive tasks

Lack of expertise in specific domain areas

Reality


Availability of IT services during business hours

KPI/SLA tracking reports

Cost optimization by centralization & standardization

Predictable support / operational costs

ITIL/ITSM best practices implementation

Vendor co-ordination


Engagement Model

Managed by Intertec NOC

Process

Technology

People

Management and Training

Reports

Excellence

Customer Satisfaction



Portfolio

• End user Support

• Human resources

• Application services

• DC support service

• ITIL

• ISO 20000

• ISO 27001

• NON IT Process

• ISO 9000

• Contract

• Vendor

• SLA

• AMCs

• ITSM tools

• Data Center Automation

• Client Automation

• Asset Lifecycle Automation

Technology Management

Services Process



Value propositions & Key Differentiators

IAAS, SAAS, Cloud, Co-

location – “Pay As You

Grow”

50% growth in no. of

users supported at only

25% incremental cost

20-35% reduction in the

OPEX Budget

20% higher productivity

20% Improvement in

operational efficiency by

process automation

Flexibility – overall as

an organization

Ideal IT transformation

partner

Experience & expertise

in Managed Services,

Contact Centers & ITSM Why Intertec


24/7 Monitor & Manage

Data Centers, Networks,

End Users and

Applications

MANAGED SERVICES

Application Services,

Business Applications,

Process Automation &

Product IP’s

APPLICATIONS

Level 2, Sobha Sapphire,

Business Bay, Dubai, UAE

+971 4 4479444

[email protected]

CONTACT

Data Centers, Networks,

Security and End User

Solutions

IT INFRASTRUCTURE

& SECRUTY

Thank you.25 years of providing IT Services & Business Solutions to the Middle East & India

www.IntertecSystems.com

Our vision is to be a global player in the areas of ICT software

and managed services, admired by its employees, customers, partners and competitors.