RMM of The Future6 Modern RMM Requirements to Add to Your Shopping List!

IntroRemote Monitoring and Management (RMM) software allows Managed IT Services Providers (MSPs) to deliver maintenance and repair work on servers, desktops, mobile devices and other endpoints via the Internet – freeing up valuable time and resources that were previously devoted to solving client problems on-site.

With so many solutions, what qualifies as a strong, modern RMM offering? What should you be looking for in your RMM software and provider?

Here are 6 Modern RMM Requirements to Add to Your Shopping List

RMM Platform Shopping List

RMM Platform Shopping List

1. Centralized Leadership and Support• Start with the brains of the

operation – not the gadgetry• Make sure your RMM provider’s

goals match up with your own• Do they value your

relationship? Your provider should support your business with – training– education– expertise

2. Cloud Support

RMM Platform Shopping List

• Remote monitoring and management today involves much more than desktop and server care. • Your RMM platform

should be flexible enough to support many client environments– physical– virtual– hybrid

3. Single Pane of Glass

RMM Platform Shopping List

• An integrated RMM solution allows you to– streamline your daily operations– direct all traffic from one location– concentrate your focus in one place

• rather than manage multiple dashboards

• Let the software handle:– patch

management– antivirus definition

updates– script scheduling– and much more

• Focus on core operations and business growth

4. Automation

RMM Platform Shopping List

RMM Platform Shopping List

5. A Strong Network Operations Center (NOC)

• Your software is only as strong as the technicians behind it.• A well-staffed, highly-

skilled NOC helps MSPs re-direct their most valuable in-house staff and resources to revenue-producing projects, while providing full support

RMM Platform Shopping List

6. Integrated Help Desk • Rather than spend money hiring,

training, and maintaining technicians on an in-house IT help desk, offload labor to a trusted, reliable partner• A third-party help desk partner likely

has more ability to – scale– support more technologies– add capacity– ensure uninterrupted operations

RMM 101: Must-haves for Your IT Management Solution

Today, when shopping for an RMM solution, MSPs should insist on six essential components; these elements work together to create a superior experience for both solution providers and their customers. After all, RMM is designed to help MSPs improve monitoring and maintenance capabilities, boost reliability and provide proactive services to their clients – so why would you settle for a subpar, outdated solution?

This Slideshare is an excerpt from our eBook, RMM 101: Must-haves for Your ITManagement Solution.

To download the full eBook, click here.