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CHINA TELECOM
Training Services
About China Telecom
Awards and Recognitions:
o Awarded“Overall Best Managed Company in Asia” for 5 years since 2010
o Ranked 139th in Forbes Global 2000 (2013)
o Ranked 182nd in Fortune Global 500 (2013)
o “Overall Best Managed Company in Asia” for 5 years in a row
China Telecom
o World's largest fixed line operator with over 155 Million access lines in
service ;
o World's largest broadband operator with 100 Million subscribers;
o World's largest CDMA mobile operator, more than 185 Million subscribers,
including 103 Million 3G Subscribers;
o World's largest optical fiber network-83000 kilometers long;
o Operating revenues reached RMB 321,584 Million with an increase of
13.6% in 2013;
Our Major Product & Services
Voice, Internet Services & Value-added Services
• Wireline Voice Services
• Mobile Voice Services
• Internet Access Services
• Value-added Services
• Colour Ring Tone services, super cordless telephone services, caller ID services, short messaging services, or SMS, and telephone payment services.
• "ChinaNet" services, Internet data centre, or IDC, services, IP-virtual private dial-up network services, IPTV services, Internet through TV services, collaborative communication services and music gateway services.
• Mobile Colour Ring Tong services and Mobile Global Mega-Eye services.
Integrated Information Application Services
• "Best Tone" service provides phone number storage, enquiry and call transfer services, as well as various information needed in daily life.
• IT services and IT application services include information technology-based integrated solutions such as system integration, outsourcing, special advisory, information application, knowledge services and software development.
• System integration services include designing, installation and testing services in relation to software and hardware system integration projects.
• Outsourcing services include leasing, operation and maintenance and failure recovery services in relation to network and IT software and hardware systems.
• Knowledge services refer to the consulting, training and project management services in relation to designing and optimizing networks, call centres and video applications, and designing, monitoring and evaluation of IT systems.
Managed Data and Leased Line Services
• Digital Data Network, or DDN, frame relay, or FR, and Asynchronous Transfer Mode, or ATM, services.
• We offer managed data services as part of our total telecommunications solutions to large enterprise customers, including government agencies, large corporations and institutions. Many of these customers choose FR and ATM services to form virtual private networks, or VPNs, and link their local area networks at different locations. We also
• Collaborate with a number of international telecommunications service providers to build global communications networks for multinational corporations.
Integrated support Services in Informatisation sector
• Telecommunications infrastructure services, covering planning, consulting, design, engineering construction and project supervision
• Business process outsourcing services covering maintenance, distribution of telecommunications services and products, and facilities management;
• Applications, content and other services covering system integration services and Internet services etc.
Training Locations & Language
Tailor made training service are delivered in all major cities in
China and several overseas regional offices as followings:
LondonUK
Frankfurt Germany
MoscowRussia
Mainland ChinaWashington
USA
Hong KongChina
Multi-language training courses upon request:English; Chinese; German; French; Russian; Japanese
SydneyAustralia
China Telecom College in Shanghai
Seminar Room
Multifunction RoomCollege Hotel
Training VillageTraining Center
Hundreds of Training Centres in China
Shanghai Beijing Guangdong
Zhejiang Chengdu Hong Kong
Our Advantage
Bespoke training courses
Strong lecturing team & Various
cooperation with famous
educational organisations
As a comprehensive ISP, CT cultivate
numerous outstanding corporate
management & technical operation
talents
Multi-level domestic &
international IDCs & NOCs for
viewing & demonstration
China Telecom Colleague in Shanghai is on top of the list, with an independent
tranquil training village which also provides accommodation, catering &
entertainment
Training Quality approved by ASTD
China Telecom Online University Project
•ASTD Excellence in Practice Citation 2008
•Obtained the honour awarded by ASTD (American Society for Training and Development) with its persistent exploration and achievements
China Telecom "Wing Flapping" Project
•ASTD Excellence in Practice Citation 2010)
•Obtained the honour awarded by ASTD with its exploration and achievements in the Internet interactive learning model
China Telecom
•ASTD Excellence in Practice Citation 2011
•Obtained the honour awarded by ASTD with its indirect training—how to improve the agents' sale achievements
China Telecom Online university project
•ASTD Excellence in Practice 2012
•Obtained the honour awarded by ASTD with Social Learning Practice in Accelerating the Scale Development of 3G Business
The World's Largest Training and Development Association
Training System
Training Concepts
Positioning of Academy
System FrameworkPlanning &
DevelopmentOrganization & Management
Courses Tutors
High-end CoursesProfessors from Top Universities or Research
InstitutionsLeadership Training Core Staff Training
Fundamental Courses
Lecturers and Specialists from China Telecom
Specialists from partner organisations
Consultative Training Management Training
Operation Training Customers Cares
General Courses
Online Lecturing TeamTraining Management
Personal Development
Team-Building
•Customer service system design
• Service optimization
•Customer relationship management
•New Technology
•Network Operation
•Network Optimisation
• Supply Chain & Purchase Management Optimisation
•Project Management
• Internationalization
•Essential Management Skills
•Building High Performance Team
•Corporate Strategy
•Marketing
• Sales Technology
•Network Planning & Design
Consultative Training
Management Training
Customer Service
Operation Training
Training Courses - Fundamental Courses
Example : Leadership Training
Develop strategies to enable people to lead and manage a team
Understand the need for flexibility in leadership and how to achieve it
Help to improve the leadership skills
• Use the leadership skills to influence, motivate, inspire and challenge others
• Network and influence those around you to achieve your vision
Improve the abilities of teaching and learning
Cover the three leadership fields: strategic leadership, general leadership and professional leadership,
Provide promising executives and functional specialists with the skills, tools and competencies
Through projects with different series and steps
Practical tools and techniques to build and monitor effective strategies that ensure the participate achieve business objectives.
1 Micro environment Analysis
2 Industry analysis
3 Customer analysis
4 Current business developing
5 Organization diagnose
6 Evaluating the competitive ability & market opportunity
7 Strategic target definition
8 Business mode & growth strategy
9 Functional StrategySales & ChannelProductNetwork Organisation Structure & HR
10 Financial PlanRevenue & CostInvestmentProfit & Cash flowFinancing strategy & Risk management
11 Implementation plan
Tac
tical
Pla
n
Dis
cu
ssio
nT
rain
ing
Str
ate
gy
Example: Corporate Strategy
An integrating course assesses a wide variety of company aspects which, when considered overall,
help participants to understand why some organisations thrive and similar entities may struggle. The
aim of the Corporate Strategy course is to help senior level employees or others with a strong
determination for self-development in the company examine the corporate strategic possibilities of an
enterprise and also to encourage them to integrate what they have learnt from other courses and
elective choices.
Example: Marketing Courses
Marketing course looks closely at advertising, PR, finance for marketing and product management, as
well as competitive marketing strategies. It also covers the basic principles of market research
methods and practices, marketing communications processes, and planning and financial models
associated with marketing. This course suits employees at all levels who wish to have a better
understanding of marketing related topics or with relevant career goals.
1 Market research
2 Competition research
3 Customer behavior research
4
Pro
du
ct
Str
ate
gy
Market Segmentation
6 Product development strategy
5 Market positioning
7 Product design
8 Business mode design
9 Pricing strategy
• Price evaluation & competitor price analysis• Price analysing tools• Package design and optimization
10 Channel StrategySale
s
Str
ate
gy
• Store location & management• Integrated Marketing & Communications design
Ma
rket
Re
se
arc
h
Example: Network Operation Courses
Capacity & General Management
Capacity Management
Inventory Management
Planned Expansion
Optimisation
Telecom Infrastructure Audit
Network Construction
Evolution & Instruction
Technical Support
Repair & Return Management
Resolution Management
Fault Analysis & MIS
Troubleshooting
Help Desk & Escalation
Site Repair & On-site Repairs
Replacement
Process Management
Upgrade Management
Configuration Management
SWAP Management
Acceptance Test
Network Monitoring & Operations
Transmission Management
Performance Measurement
Alarm Management
Routine Preventive Checks
Power Utilisation Management
Full Platform Management
Network Security & KPI Management
Logistic & Vendor Management
Vendor Management
Logistic Management
Warehouse Management
Warranty Management
Network Operation Courses can be tailor-made as customer’s request so as to cater the needs
of both network specialists and junior level participants.
