DIGITAL DIVIDE:

Anna Souannavong, Webster Public Library

Not then, but now

Digital divide redefined

Barriers

What’s happening in the gap

What it means

What side are you on?

The term digital divide refers to the gap between people who have and do not have access to digital technology.

Computers

Internet

Mobile phones/devices

How was the Digital Divide defined?

The term digital divide now refers to the gap between people who have and do not have knowledge and interest in digital technology.

How can we define it now?

Lack of knowledge/interest

Lack of training/skill sets

Privacy and security

Mentality

Barriers

LESS of “I can’t” and

MORE of “I don’t wanna.”

PATRON STAFF

• Oh boy, what now?

• Let me see if “You know who” is here to answer that

• Ummm… .. .. .

• Sorry, we don’t offer that service here, but let me see who does.

• Let me see how I can help.

• Oh here, sit.

• I’ve never done it, can you just do it?

• I’m too old, I don’t want to learn.

• Can you help me?

• I have a problem

• Something’s wrong with your computer

Digital

Print

“As the old familiar formats become less available and more information and entertainment goes digital, those in their 50s,60s and beyond can become marginalized if they don’t pick up computer skills. They must learn!”Source: http://www.nypl.org/blogs/subject/digital-immigrants

Systems & Software

Software

Microsoft Office 2010, 2013, 365

Adobe Creative Suite Graphic design

Video editing

Web development applications

Envisionware MobilePrinting

Library Document Station

Operating systems

Microsoft Windows

iOS

Platforms & Services

Books Print, Nooks, Kindles, Tablets Overdrive

Video Streaming Overdrive, Netflix, Hulu

Music CDs, MP3, iTunes Freegal, Pandora, SoundCloud

Foreign Languages Print, BOCDs, Databases Pronunciator, Mango

Information & Research Print reference Databases

Paradigms in input recognition

Keyboard & mouse

Touchscreen

Voice/speech

Visual & facial

Self checkouts & Kiosks

Public service forms & information

Tax forms and booklets

Educational applications & forms

Financial assistant applications & forms

Health & Medical forms & information

Employment applications & information

AVAILABLE ONLINE (ONLY)

Embrace

Adopt

Master

Apply & Guide

OUR ROLE:

“I don’t wanna” “How can we help?”

Questions/Comments