Smartphones have significantly changed the way legal professionals access and manage information. Media reports suggest the introduction of tablet computers and other mobile devices will change these behaviours again. Is this truly the case, or is it just hype? What does increasing use of mobile devices including smartphones and tablets mean for professionals, firms and content providers? This presentation was originally delivered in September 2011 at "ACTioning the Law", the conference of the Australian Law Librarian's Association. It was updated with new data in March 2013. It reviews and builds upon the findings of the CCH whitepaper "Legal Professionals and Mobile Devices", published in March 2011 and available at http://bit.ly/qwaco2.
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1. Do I want an app forTitlethat?SubtitleProfessionals
andLegalMobile DevicesSubtitleLinda Moore6 March 2013
2. Overview The mobile landscape Professional information needs
Professional use of mobile devices Skimming vs diving Implications
for information professionals 3. The mobile landscape 74% of
Australians owna smartphoneWaiting by pamhuleSource: The Australian
Mobile Phone Lifestyle Index, AIMIA, Oct 2012 4. What Operating
System do Australians use?38%40%22%Source: iPhone 5 fails to woo
new Apple customers, Android retains lead, Marketing, 28/11/12 5.
The tablet landscape 38% of Australiansown a tablet 33% plan to buy
one inthe next yearWe are JennErik by Perfectance Source: The
Australian Mobile PhoneLifestyle Index, AIMIA, Oct 2012 6. How
about the Professional mobilelandscape?Qualitative research:
interviews with legalprofessionals (Sept-Nov2010)Quantitative
research: online surveys May 2011 Questions by Oberazzi Nov 2012 7.
The professional landscape65%access a smartphone for work purposes
(7% more to get one in next 12-18 months)37% access a tablet for
work purposes (13% more to get one in next 12-18 months)Two Fisted
Phone Guy by Jeremy Brooks Source: CCH 2012 News and Current
AwarenessSurvey, Nov 2012 8. Information needs Daily agenda
(calendar and email) Current awareness Sustained reading
Information production Portable reference 9. Information access
channels Source: Legal Professionals and Mobile Devices CCH, March
2011 10. Information access behaviours Information Production
DivingEmail& calendar Current Sustained AwarenessReading
SkimmingQuick Reference Fact Checking 11. Working memoryWorking
memory is the ability to actively holdinformation in the mind
needed to do complextasks such as reasoning, comprehension
andlearning.Working memory tasks are those that require the
goal-oriented active monitoring or manipulation of informationor
behaviors in the face of interfering processes
anddistractions.Wikipedia, Working Memory, retrieved 26/9/11 12.
Information access and workingmemoryInformationProductionDiving
Email & calendarCurrent
SustainedAwarenessReadingSkimmingQuickReferenceFact Checking 13.
The skimming trend - drivers Information overload keeping up
Digital information comes in smaller chunks Mobile devices
Convenience of skimming anywhere, anywhen Quick reference is
self-perpetuating 14. The skimming trend - implicationsBroad but
shallow general knowledge + Very narrow deep dive knowledge
(specialisation) =Increased reliance on reference and
researchsources (people & online, formal & informal) 15.
So...do I want an app for that?The CCH Experience so far! Quick
reference Apps Ebooks IntelliConnect for iPad Sustained reading
Ebooks IntelliConnect for iPad Current awareness Tracker - email
alerts News app in prototype Information Production Ebooks on PCs
16. Questions?Questions by By OberazziTwitter:
@Linda_MooreWhitepapers: www.cch.com.au/whitepaper
