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APM Webcast : Bridging the Gap between User Expectations and IT’s Ability to Deliver by Bill Laberis, IDG Custom Solutions Group & Aruna Ravichandran, CA Technologies . On Demand version will be available at http://bit.ly/1f0Lss1
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© 2014 CA. All rights reserved.
Finding Application Problems Before they Impact Users____________________________________________________________________________________________________________
CA Application Performance Management
Aruna RavichandranVice President, Product and Solution MarketingAPM and DevOpsCA Technologies
2/25/14
2 © 2014 CA. All rights reserved.
What has APM got to do with Water???
Water Pressure This is similar to
infrastructure monitoring
Water Quality This is similar to
application quality
Both have to viewed concurrently
CA looks at EVERYTHING that touches the
application
3 © 2014 CA. All rights reserved.
Off- Premise End-User Analysis
Measures the performance of
the delivery of the application over the Network and
Servers
Application-Delivery Analysis
Measures performance
from the perspective of the
End User
End-User Analysis
Diagnostics, Root-Cause Analysis and
triage of application component tiersApplication Root Cause
Analysis
APMMulti-Variant
Analytics
APM Domains
4 © 2014 CA. All rights reserved.
Proactively detect issues;conduct problem triage; diagnose root cause
Monitor all business transactions through the infrastructure; measure response & SLAs
Understand End-User experience; establish SLAs
CA APM: End-user ExperienceEnd-to-end View of Business Transactions
WAN/WWW
End User
App ServerRouter Firewall Switch Web Servers
Load Balancer Portal
SAP
Siebel
Web Services
3rd Party Applications
Databases
PSFT
Database
NETWORKUSER FRONT END
MIDDLEWARE
BACK END
Mainframe
End User Experience
What is happening with my critical applications?
How well are my key transactions
performing? Who’s impacted?
Which transactions are failing to
meet expectations?
1
5 © 2014 CA. All rights reserved.
Every packet for every Client – Server hop is analyzed and compared against adaptive baseline
Each Client -> Network -> Server connection is analyzed.
Passive Traffic Analysis gives visibility to each leg of an application
CA APM: Application-delivery AnalysisVisibility to Tier-based Performance
WAN/WWW
End User
App ServerRouter Firewall Switch Web Servers
Portal
SAP
Siebel
Web Services
3rd Party Applications
Databases
Mainframe
PSFT
Database
USER FRONT END
MIDDLEWARE
BACK END
Load BalancerBackendNetwork
NETWORK
Network Triage:Which locations
are being impacted, for
how long?
Which tier is the cause of the problem?
Is it an application or an infrastructure
problem?
2
6 © 2014 CA. All rights reserved.
Application Tiers:Why is my customer unhappy?
Is the application waiting on a slow backend service?
Is there a block of code
that is causing the
issue?
3
Diagnose root causeTriage application performance degradations
Understand Application interactions.; Detect anomalies
CA APM: Root-cause AnalysisDeep-dive Inspection; See Inside The Application
WAN/WWW
End User
App ServerRouter Firewall Switch Web Servers
Load Balancer Portal
SAP
Siebel
Web Services
3rd Party Applications
Databases
PSFT
Database
NETWORKUSER
MIDDLEWARE
BACK END
Mainframe
FRONT END
On Prem or in the
Cloud
7 © 2014 CA. All rights reserved.
Network
End User
App ServerRouter Firewall SwitchWeb
ServersLoad Balancer
CA Identity Manager
Portal
SAP
Siebel
Web Services
Databases
Mainframe
PSFT
Database
A
Enterprise Manager
TIM
Multiport Collector (MTP)
APMCommunication
Copied NetworkTraffic
Role-SpecificManagement
Consoles
AdvancedAnalytics
Engine
Mobile Dashboards
Root-Cause Analysis:Introscope
Java/.NET Class & Method Performance, Errors, Always-on Recording, Transaction tracing, Visibility into backend services.
3
Agentless Triage:Application Delivery Analysis
Proactive notification when performance varies from historic norms. Triage whether issues liein application or infrastructure.
2
Multi-Variant Analytics:Application Behavior Analysis
Data Agnostic, Anomaly Detection, Pattern Matching, Auto Configuration
4
End-User Experience:Customer Experience Manager
Business-Centric Reporting, Transaction Throughput, SLA’s &Scorecards, Success & Failure Rates, Tie Actual Users to Activity
1
CA APM: Four Simple Steps One Holistic Solution
8 © 2014 CA. All rights reserved.
Proactive Analytics Multi-variate analytics finds problems BEFORE
they impact users
Deepest Coverage of Most Critical AppsSAP, Citrix, SharePoint, Hadoop
Java, .NET, Mobile applications, web 2.0, Many, many other protocols
CA APM: 360 View of ApplicationsScalable to the Largest Environments
Unmatched Depth Drill down deep into from end-user to the
mainframe
Real Time MetricsSee each user
transaction in real time
Relentless TrackingAbility to track every transaction any time
9 © 2014 CA. All rights reserved.
CA APM: Application Behavior Analytics (ABA)CA Exclusive Feature
ABA: A Different Type of Analysis• Takes multiple data sources• Analyzes in aggregate• Fully integrated into APM user experience• NO ADDITONAL COST FOR ABA!!
Anomaly DetectionProcesses 100,000
multi-variant metrics per 15-second interval
Auto-ConfigAutomatically
configures itself & adapts to app changes
Pattern MatchesRecognizes abnormal behavior on its own
Data AgnosticReviews data from ANY
soource
10 © 2014 CA. All rights reserved.
CA Cloud MonitorDeep SaaS Based APM Solution
On-premise Monitoring Stations• 48 Countries / 94 locations / 15 Time Zones• Same capability when as set behind the firewall• Unmatched browser monitoring ability• Mobile Access!
Synthetic Transactions
From global Points Of Presence (POPs)
48 Countries / 92 Cities15 Time Zones24x7
Application availability, & service levels, API &
web services monitoring
End to EndUser experience
validation
Integrated Use stand alone or
integrated with on-prem CA APM
11 © 2014 CA. All rights reserved.
Differentiation for partnersBetter business outcomes
for customers
Cross Enterprise Integration CA Mainframe
CA Siteminder (Security)CA Infrastructure Management
CA LISA (Test & Dev)
OEM IntegrationSAP (Exclusive)
CitrixMicrosoft
Many More
Cloud Providers Amazon
RackspaceMore
CA APM: Comprehensive IntegrationComplete Enterprise-wide Solution
On-
Prem
/ C
loud
Publ
ic
Clou
d
12 © 2014 CA. All rights reserved.
CA APM: For Industry Leaders1000+ Large Enterprise Installations
Telecommunications Customer
• Monitors 25,000+ JVMs • Across global datacenters• Reports 25,000,000
metrics every 15 seconds• Over 140B metrics/day
Banking Customer
• Manages 14,000+ JVMs & middleware• Manages critical applications like Online banking & Investment banking
CommunicationsCustomer
• Monitors 16,000+ JVMs • 20,000,000 metrics
every 15 seconds• Watches 2500 business
processes• Dashboards to exes
Software Customer• Monitors 9,000+ JVMs • Monitors 2,500,00
concurrent sessions • Across on-prem, private
& public cloud • Reports to 120+ managers
7 of 10* of Top Banksof Top Telecommunications Companiesof Top Healthcare Companies
*Source: Fortune Global 500, 2013
13 © 2014 CA. All rights reserved.
Scale for Largest Environments
Visualization for Relevant Insight
CA APM with Application Behavior AnalyticsNo Other Solution Provides this Breadth of Coverage
360 View for Exceptional Experience
Application Behavior AnalyticsAuto-configures & automatically searches for anomalies
to find problems BEFORE they impact users
© 2014 CA. All rights reserved.
CA APM Application Behavior AnalyticsDemonstration
Bart Peluso
February 25, 2014