Fnt software company profile

DELIVERING RIGHT SOLUTIONS AT RIGHT TIME

FNT Software Solutions, Bangalore Delivering Right Solution At Right Time Page 2

2011 Organization Profile

VISION

To create an excellent performance unit in the IT

industry with advanced technological solutions,

thus exposing our client to reliable and flexible

product, which will install continuous growth and

prosperity in their respective field.

MISSION

FNT increases the performance of clients by

analyzing, creating, implementing and managing

Information Technology solutions with a

consistently high standard, through the path of

new technology which helps us to earn their trust

and preference.

PHILOSOPHY

The business philosophy of the company is to lay emphasis on Human Values and Personal

Relations. FNT soft tech meets ‘Delivering Right Solutions Right Time' .Great stress is laid on

proper communication, transparency and human relations, which form an integral part of the

corporate culture. At FNT, we not only develop products but we develop relationships.

We at FNT believe in teamwork. With every new day the quest for acquiring new competencies

continues. Forever searching, experimenting, innovating, learning, moving ahead with our

sincere efforts and dedication, shaping the future, and challenging our competencies to create

new opportunities, is a never-ending process in the company.



The globally accepted Rational Unified Process is

followed.

Develop responsive requirements that provide cost-

effective solutions to our client needs.

Deploy the correct combination of people and

products to deliver value-added services and solutions

to our client.

Our motto is to import our services with a high

standard of quality.

We always keep mind on the business needs and

techniques.

We will be in touch with you during the whole life

cycle of project. This make the things transparent

that we are doing work on common tasks or

requirements

Formed by a team of young and enterprising IT

professionals, FNT SOFT TECH aims at blending the

knowledge and skills to provide results that match

your requirements

At FNT SOFT TECH, we believe in listening, analyzing,

advising, and implementing new projects and

concepts to effectively solve complex information.

Hire Software Developers to improve product “go to

market” strategies.

DELIVERING

RIGHT SOLUTIONS

AT RIGHT TIME



ABOUT OUR ORGANIZATION

FNT Software Solutions is located in Bangalore, the Garden City of India, promoted, managed

and maintained by a group of talented IT professionals. Our organization has been striving to

meet the never ending needs of IT markets, since 2008. The IT technologies and trends have

been finely tuned by the company to suit the fast paced demands of the clients with an

updated research facility and equipped production system supported by the best trained and

experienced man power skills and resources present in the industry.

Our organization is being one among the largest breed of IT solution providers in the country,

concentrating in time valued renewable sources of software production with reliable research

concepts. This enables us to provide our customers with trend setting high end systems which

can take on any competition in the IT market in terms of Delivery, User Interface, Performance,

and Safe and Secure integrity, validation and requirement flexibility in the most economical

fashion.



ABOUT US

The company is a young, dynamic and progressing

software research and development center with

dedicated staff structures. The company has

established itself in the field within a short span of

time by developing a good inventory of generic IT

products.

Our research facility has enabled us to take our clients’ needs, wants and demands to next level

with modern and convenient technologies available currently. We train you to enhance their

knowledge at the corporate level. Our on campus training unit is coordinated by proven names

of the industry.

The production department of the company has a good and happy client list in the creamy

layers of medium sect customers like hospitals, hotels, retail and distribution groups, shopping

centers, and educational institutions. The currently commissioned projects belong to client

server database and remote execution software for some highly reputed international

conglomerates in construction sectors.

The company is divided into four departments

Software design and development center (FNT-SDC).

Service of ITES Technology – BPO Process (FNT-SIT)



TECHNOLOGY EXPERTISE IN OPEN SOURCE, .NET, EMBEDDED, RIA

FNT, a premier web development company provides you a complete range of solutions facing

the ever growing client’s needs and requirements and market challenges. We give you Internet

& Intranet solutions that are reliable, scalable and highly customized as per your needs. FNT

uses the best web technologies for your customized web development and optimization. The

processes involved are highly professional and can assure you appreciable success. The

developers working at FNT are definitely the best top experts in their area. All of them have a

master degree in Computer Science and Information technology, and many of them have

successfully passed Microsoft and Brain bench certification tests. Check out our Portfolio of

completed projects and have a glance at the diversity of tools and technologies we have

worked with. We want our clients to be successful, and our goal is to improve their business

through introduction of new software technologies with high quality and standard. With a wide

range of experience in new and radical technologies, along with the ability to apply it in the real

time development, we provide effective and efficient business solutions to our customers to

meet their business challenges effectively.

OUR TECHNICAL SKILL S& STRENGTH

Technologies we use for Development of Custom Software

OPEN SOURCE TECHNOLOGIES

FNT developers have deep roots in Open Source development. Technologies we use for

development of custom software are as follows.

MICROSOFT .NET TECHNOLOGIES

FNT helps companies to design, develop and integrate business solutions by using .Net

technology. FNT‘s .NET team develops and delivers comprehensive solutions utilizing the full

range of .NET functionalities.



JAVA TECHNOLOGIES SOFTWARE APPLICATION DEVELOPMENT

FNT helps companies to design, develop and integrate business solutions through Java

technology. FNT‘s Java team develops and delivers comprehensive solutions utilizing the full

range of Java functionalities.

RICH WEB APPLICATIONS

Users expect rich interaction and high performance for browser-based applications, and we

know how to deliver. Whether you are using Microsoft .Net, LAMP (Linux, Apache, , PHP), or

Ruby on Rails , our staff can develop user interface in Flex, Open Laszlo, AJAX technologies for

building rich interactive web applications.

http://rndinfo.com/rich-internet-applications.html



ORGANISATIONAL DEPARTMENTS

SOFTWARE DESIGN AND DEVELOPMENT DEPARTMENT (FNT-SDC)

“Electronic–Distributor and Reseller Network Administration”

The project titled “Electronic–Distributor and Reseller Network Administration” is a

simple e-Commerce application. The developed system covers the scope of the traditional

system by means of taking online enquires to the company through the Reseller - Distributor

Network without violating the channel policies wherein the online system adopted has

increased the overall scope of the entire network by means of increased sales. The top

executives of the company are kept informed about the progress of the products movements at

each stage, such that there is a tab as to whether the products are dispatched or received by

the reseller.

Technologies:

Technology : Visual Studios 2005

Application Platform : ASP.Net and .Net Framework 2.0

Programming Language : C#

Back End : SQL server 2000

Operating System : Microsoft Windows Server 2003

SCREEN SHOTS OF THE PRODUCTS



”Online Movie Reservation System ”

This is an online web site on which user as well as theatre owner can register

themselves, can use this site to update movies in theatre and can search for particular location

of theatre and can book tickets for a particular movie. Also theatre authorities can check the

ticket numbers for valid users.

Technologies:

Operating system : WindowNT Server

Languages : Visual Basic

Scripts : VB Script, JavaScript

Tools : Visual InterDev, Microsoft Transaction Server (MTS)

Web Server : Internet Information Server (IIS 4.0)

Databases : MS Access, MS SQL Server

SCREEN SHOT OF THE PRODUCT



“Online Customer Care Product”

The online customer care project is a vital component. Customer can be in touch with

the Online Customer Care Desk 24x7. They can have the user-friendly interfaces to post

requests, know about their request statuses and also about the previous solutions given to the

requests. The Home Page contains Links not only for Home, Contact Us, Etc, but also for ‘Login-

For-Employee’, ‘Post-a-Query’, ‘Previous-Solutions’ and ‘Query-Status’ which must be

redirected to their respective pages (via authorization check wherever required).

A click on Post Query link redirects you to the Post a query page where the insertion of the

query along with name of the customer who posted the query, contact no, etc will be done in

the respective tables.

Technologies:









“Hospital Management”

This Hospital Management System is a system provides a better help to the hospital

staffs and doctors to look after their business. It also reduces the problems in the existing

systems like patient details entry (whether inpatients or outpatients) and managing the

payments of the doctors to the patients. By this we are making the entire system more

effective with reduced cost.

Technologies:

Operating system : WindowNT Server

Languages : .Net

Scripts : VB Script

Tools : Visual InterDev, Microsoft Transaction Server (MTS), Com.


Databases : MS Access, MS SQL Server




“Tax Control Management System”

At present the queuing phenomenon always appears in the tax service hall, since the tax

service window has a heavier load to manage the tax. The implementation of the tax self-

service system can provide convenient and efficient self-service for the taxpayer; it can improve

and optimize the quality of the tax service; so can reduce the queuing time. The tax self-service

system plays the role of cutting off the apex and filling up the valley. On the whole, it

distributes the quantity of the business operations, and it reduces the pressure in managing the

tax in peak time. It decreases the queuing phenomenon effectively and thus the system plays

the role of cutting off the apex. In this paper, the architecture, the software and hardware

design methods of the tax self-service system are proposed.

Technologies:









“Intelligent Doctor”

The objective of this document is to provide doctor with a kit which contains tools

(Software tools) which will provide ease in handling their patients. This software helps the

doctors to have a complete record of their patients. It also helps the patients in contacting their

doctors through online whenever required. There is a special feature of ALERTS to the doctor,

which gives him/her information as per their daily schedule (appointments). It also provides a

feature of setting priority for the emergency. A special package is provided to the doctors based

on their Specialization ex. Ophthalmologists, Gynecologists, pediatricians, General Physicians

etc.

Technologies:

Operating system : Window NT Server

Languages : .Net

Scripts : VB Script, JavaScript

Tools : Visual InterDev, Microsoft Transaction Server (MTS), Com.


Databases : MS SQL Server




SERVICES ON ITES TECHNOLOGYS –BPO (FNT-SIT)

FNT is a leading global provider of business process outsourcing services. We offer a

wide range of services across banking and financial services, telecommunications and media

and the healthcare industry. FNT provides services throughout the customer lifecycle, including

customer acquisition, customer care, billing and collections, transaction processing and

business research and analytics.

We into ITES customer service and support,

emerging as a factor that gives the needed edge to a

company, we at FNT SOFTTECH introduces ourselves as a

leading, high quality, Business and Knowledge Process

Outsourcing Company. FNT leverages its Rightshoring

approach that is best suited to our clients business. We

offer the benefit of our global delivery model across India

class centers and over 100 employees across India. This

model allows us to meet the needs of our clients in a

timely, efficient and cost effective way.

Founded in 2008, FNT has quickly risen to the top of the BPO and contact center

industry and built a reputation for high quality service and proven results. Our world class

Process Excellence / Operational Excellence capability has been consistently recognized by our

clients and industry associations.



SERVICES

We provide a comprehensive range of business process outsourcing (BPO) services across the

customer lifecycle

Customer Acquisition

Customer Care

Transaction Processing

Accounts Receivable Management

Business Research & Analytics

Customer Acquisition

A key factor for the growth of any business is the acquisition of new customers and

the retention of existing clients. While customer acquisition is a key goal, it poses challenges,

including potentially high marketing costs and efforts needed to close a sale. Companies,

regardless of size and geography are looking to:

Expand their customer base

Minimize costs and customer acquisition lead times

improve customer relationships by creating effective loyalty programs

FNT offers customized end to end customer acquisition solutions that address the Banking and

Financial Services, Telecommunications and Media and Healthcare industries.

Inbound telesales Cross-sell and Up-sell programs

Direct marketing Data mining Mailroom activities

Application processing Order management Account activation Origination Funding

New policy processing Membership and provider enrollment

Customer surveys

Data verification

Policy verification Sales verification Provider verification



Customer Care

In an intensely competitive marketplace products can become commodities and services

the true differentiators. Managing and exceeding customer expectations by providing

services while reining in costs is a real challenge for companies worldwide.

In a hyper competitive environment, global organizations are striving to:

Improve customer service quality

Improve customer retention

Ensure security of customer data and information

Manage customer service expectations and costs

We offers customized and comprehensive customer care solutions to the Banking and Financial

Services, Telecommunications and Media and Healthcare industries.

Transaction Processing

Improving operational effectiveness in order to increase customer satisfaction levels is

high on the agenda of all global corporations. Therefore, streamlining and managing business

processes cost effectively is an important priority. To achieve this, organizations must:

Automate work-flows and make them more flexible

Re-engineer processes

Manage data sensitivity and security

Improve throughput times

FNT assists clients in meeting these goals by offering a range of services including back office

outsourcing, back office processing, document management, mailroom services and transaction

processing services. Our team offers customized end to end back office outsourcing solutions to

the Banking and Financial Services, Telecommunications and Media and Healthcare sectors.

http://www.firstsource.com/industries/Financial-Services.aspx

http://www.firstsource.com/industries/Telecommunications-and-Media.aspx

http://www.firstsource.com/industries/Healthcare.aspx



Automating Workflows Improving Throughput Re-Engineering Process Managing Data Sensitivity and Security

Document Management

Document Processing Services

Transcription Setup And Customer Interaction

Mailroom operations

Document scanning

Document indexing

Data verification

Data coding

Data entry

Data reporting

Data conversion

Data research

And Analysis

Processing voice based

interactions

E-mail and web based

entry

Transaction setup

Accounts Receivable Management

We have demonstrated expertise in anchoring billing and collection processes for

Fortune 100 clients.

Our Collections practice features:

Focus on performance and compliance to deliver exceptional results that

positively impact client bottom lines

Expertise across diverse businesses, customers and products including Banking

and Financial Services, Telecommunications and Media and Healthcare

Collection agents supported by a qualified operations leadership and process

excellence teams

FNT strategies to drive collections results include:

Initial data scrub and scoring

Multi-channeled telephony

Customizable collections letters

Skip tracing

http://www.firstsource.com/about-us/Client-and-Industry-Recognition.aspx



Post-Charge Off Collections

Our strategy ensures FNT contacts and collects from the highest percentage of

customers, translating to the greatest return and highest value for our clients.

Pre-Charge Off Collections

FNT’s pre-charge off programs assist our clients in minimizing write-offs. Our programs

can be implemented in a first party or third party model and help our clients proactively

manage their delinquent portfolios.

Early Stage Delinquency Calls

Although most organizations realize the importance of contacting customers early in the

delinquency cycle, not all have the resources necessary to sustain consistent and cost-effective

collection treatment. FNT provides a customized customer service approach to contacting

customers and mitigating the threat of a write-off.

Our pre-charge off and post-charge off programs deliver benefits to clients including:

Increased response rates from delinquent customers

Increased payments as a result of our multi-channeled collection strategy

Demonstrated ability to set-up extended payment plans, therefore mitigating

write-offs

Maximizing economic performance through reduced costs and write-offs

Business Research & Analytics

Market, customer and competitive intelligence are imperative to create the right

business strategy and essential in today’s business environment. To sustain and improve their

market position, companies need to:

Track and analyze market trends,

improve their understanding of customer needs and pain-points

Derive insights from market information which help in strategic decision making

FNT offers integrated business research and analytics solutions through its subsidiary, Pipal

Research, a leading knowledge process outsourcing (KPO) company, including financial



performance measurements to financial institutions. It gathers information from a range of

reliable sources using advanced information management tools, multiple databases and

sophisticated methodologies such as Knowledge Scope. FNT offers customized end to end

business research and analytics solutions

Understanding Market Trends Knowledge Management Competitive Intelligence Understanding Customer Needs

Investment Research

Corporate Intelligence

Quantitative Analytics

Knowledge Support

Company

profiling

Industrial

analysis & technical

stock

Fixed income

and credit

analysis

Valuation and

modeling

Strategic

planning

support

Competitive

intelligence

Operations

decision support

Costumer

insights

Economic

predictive modeling

Multivariate

problem solving

Scorecard

creation and

management

Pitch book and

document creation

Corporate library

service

Documentation

management

Quick answer

service

Overview

FNT ranks amongst India’s fastest growing BPO companies. We are constantly on the

lookout for the right talent across various levels and operational expertise.

The FNT brand is built around a core of professionalism, meritocracy and innovation.FNT

is managed by an experienced team drawn from across industries and cultures. Employees can

look forward to career growth and working for a growing global company.

We offer roles across functional and operational areas in several verticals ranging from

Financial Services to Telecommunications and Media to Healthcare. Whether you are looking to

grow in client operations or specialize in a vertical domain, we offer the resources; training and

knowledge that can help you achieve your career aspirations.FNT is an equal opportunity

employer.



CONCLUSION

Why us?

Our organization has a dedicated research and development units. We are capable to give best

solutions to all our clients based on the current technologies. With this system our service will

be highly economical in development pattern conserving time and money without

compromising a quality of international standard.

The training unit of the company embedded with high definition of human resources and

infrastructure.



CONTACT US

Corporate Office:

No.2621, 3rd floor, 27th main,

HSR Layout, Sector 1,

(Above Axis bank),

Bangalore - 560 041.

Office : 080-65700972

Ring Us : +91 8951249618 , +91 8867744109

E-mail : [email protected]

Website : www.fntsofttech.com

mailto:[email protected]

http://www.fntsofttech.com/