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Empower your project team. Engage your
employees. Accelerate user
adoption.
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
• Experienced
• Open • Collaborative
• Creative
• Fun!
• Watch the video / Read the frankBLOG! areyoufrank.com/Frank-loves-MNCMN
Frank loves MNCMN!
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Aligned with Our Decade of Change-Comms Experience
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
And Change Activation Innovation!
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Supporting Global Change Projects:
! ERP HCM PLM FSM EAM CRM "
Lighting
Oil & Gas
Measurement & Control
Appliances
Energy Management
Corporate
Power Conversion
Pressure Control Subsea
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Through Unique Change Expertise:
In tandem with your Enterprise Tech & Process partners, Frank activates the “People” portion of your project through our innovative IT Change Kit: • Best-practice change readiness
tools, communication tactics and facilitation ideas…
• Based in consumer marketing & advertising expertise…
• Delivered in an easy-to-use, editable formats…
• Via a cloud-based, password-protected website…
• Complete with deployment roadmap and user guide!
Tech Process (Enterprise IT Platform, i.e. ERP or HCM)
(Systems Integrator and/or Org Change
Management)
People
IT Change Kit
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
frank5SM Phase Tasks / Deliverables
Investigation & Insight: Prep
Change readiness tools and exercises that discover the true business reason behind your initiative. This step sets the stage for who you’ll be communicating with, where and how often … as well as unearths possible risks or resistors you may encounter along the way.
Introduce: Kick-Off
Educates managers, recruits Change Agents and introduces employees to high-level business benefits as you kick off your Enterprise IT initiative.
Inform: Testing
Shares updates on testing (UAT, SIT, CRP) and delivers modular or functional details of your implementation that will be occurring across your departments.
Involve: Training
Keeps employees up-to-date about training events to build momentum toward final deployment or release; amps your training with Frank facilitation tips!
Inspire: Countdown
Keeps employees inspired about your upcoming cutover or release(s) (Implementing in the cloud, via agile or deploying multiple releases? Repeat steps two through four as needed!)
Instill: Go Live & Beyond
Celebrates & recognizes everyone’s hard work and shares the foundational plan for ongoing, long-term commitment and support.
Proven Frank5 Change-Comms Process SM
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Maps to Change Management Methods frank5SM Process
Kotter’s “8 Steps for Leading Change”
Investigation & Insight
Establish a Sense of Urgency
Create a Guiding Coalition
Develop a Vision & Strategy
Communicating the Change Vision
Empower Broad- Based Action
Plan for and Generate Short-Term Wins
Consolidate Gains & Produce More Change
Anchor the New Approaches in the Culture
frank5SM Process
Prosci’s ADKAR® Model
Awareness
Desire
Knowledge
Action
Reinforcement
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Maps to Enterprise IT Implementations
frank.
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Always Targeted to the Employee!
TECHNOLOGY CHANGE:
New Tech!
New Processes!
New Collaboration!
New Training!
New Success!
New Outcomes!
John Fisher’s Change Curve | 2012
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
1. Off-the shelf (Enterprise IT, ERP, HCM)
2. Customized campaigns
Two Types of New Frank IT Change Kits
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
>>> Watch & share our video at goo.gl/Q676Ll
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Three Off-the-shelf Versions
Your Company and/or ERP Project Logo Here
Your Company and/or Project Logo Here
Enterprise IT (Overarching
IT-focused business transformation)
ERP (Enterprise
Resource Planning)
HCM (Human Capital Management)
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Change-Comms Campaign: Best-Practice
1) Kick-Off: Introduce 2) Testing: Inform 3) Training: Involve • Project Intro:
Poster, Email
• Leaders: Kick-Off Event Invitation, Leader Guide, Meeting Tips & Giveaway Ideas
• Change Agents: Change Agent Recruitment Email (for Leaders); Congratulations Email, Kick-Off Event Invitation, Change Agent Guide & Meeting Tips
• Employees: Kick-Off Event Invitation, Employee Guide & Meeting Tips
• External Audiences: Channel Partner, External Vendor and Customer Emails
• Blank Templates (Email, Poster, PPT)
• Alerts & Reminders: Poster & Emails
• Functional Benefits: WIIFM (“What’s In It For Me?”) Benefits Posters, WIIFM Email, WIIFM Benefits Guide
• Alerts & Reminders: Poster & Email
• Training Facilitation Tips
4) Countdown: Inspire 5) Go Live: Instill • Alerts & Reminders:
Poster & Email
• Delay Messaging
• Congratulations: Poster & Emails
• Ongoing Support: Poster & Email
• Reward & Recognition: Certificate, Giveaway Ideas
0) Prep: Change-Readiness Tools • Tech Info Gathering Document • Functional Impact Workbook • End-User Demographic Inventory
• Resistance & Risk Analysis • Training & Learning Planner • Customer Impact Workbook
• Comms Deployment Planner • Ongoing “Resistance Busters” / Back-
Pocket Change Tools
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Conversational Campaign Speaks Employees’ Language (Hint: it’s frank!)
Intro Poster Sample Email Messaging
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Templates Give You Control to Edit…
Intro Poster Sample Email Messaging
ADD YOUR COMPANY OR PROJECT LOGO
EDIT HEADLINES, PHOTOS OR COPY EDIT / ADD YOUR
PROJECT INFORMATION
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Or Create New Messaging Based on Your Project Specifics
Sample Poster Template Sample Email Templates
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
All delivered through an easy-to-use, password-protected, cloud-based portal:
One, central location that organizes and houses your IT Project: • Change Readiness Tools and
ongoing “Resistance Busters” • Downloadable communications
campaign with editable tactics
• A step-by-step deployment road map and user guide to keep you on track from Kick-off to Go Live
• All available via your laptop, tablet and phone
• This is the Frank IT Change Kit!
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Off-the-Shelf: $25,000 Fixed Fee (Less 10% through 1.31.15)
Frank / Client Task
Project Details
Frank Timeline
Deployment Timeline
PURCHASE KIT Frank works with Client Project Lead / Procurement to facilitate Kit purchase.
• Full kit price is billed upon purchase approval • Once payment is received, Frank assigns username &
password to Client Project Lead within 24 hours • Frank assigns an Account Lead to your Change IT Kit • Frank inserts company logo and/or project logo (if
desired) + Client Project Lead Contact information / photo (if desired)
• Frank Account Lead schedules 2-hour training session with Client / Project Lead and up to 10 additional team-members
• Kit price includes an additional 4 hours of virtual consulting support for ongoing questions / needs
• Additional consulting available at reduced retainer rates
ASAP; Upon purchase
Based on client deployment schedule / timeline
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Custom Kit: Starting at $75,000 Frank / Client Task
Project Details
Frank Timeline
Deployment Timeline
PROPOSAL DEVELOPMENT / APPROVAL Frank builds proposal based on client’s project goals.
• Pre-proposal document submitted to client • Proposal development, presentation & finalization • SOW / PO received & first half of project billed • Project GO!
Based on client readiness
Based on client readiness
PREP Frank digs deeper into your business transformation and company culture. Client provides additional cultural and project information as requested.
• Launch IT Change Kit Portal • Facilitate Change Readiness Tools • Interview Question document submitted • Conduct Frank50 + stakeholder interviews (in person or
virtual) • Report-Out Presentation which includes: - Gap Analysis Report - Communication Themes & Key Messages - Project Name Options
2-3 Weeks
Interview schedules / timeline based on client availability
CREATE Frank designs creative theme based on name. Client chooses.
• Project “Logo” Options • Project Campaign Options (2 directions to choose from) 1-3 Weeks
Production & deployment calendar created in collaboration with client based on intended tech implementation & training schedule
BUILD Frank constructs the editable, best-practice communication toolkit that maps to Client’s Go Live schedule … from Kick-off to Go Live and beyond.
• Full Toolkit Build: Includes all cascading tactics to equip Leadership, Change Agents & End Users (includes all content and design) + video and employee intranet portal
• All tactics uploaded to Project Admin Portal (ongoing through end of development)
4-6 Weeks
EMPOWER Frank equips Client with editable files (including all content and design) for deployment + ongoing updates & future Go Lives.
• Final Change IT Kit website is complete, with all creative files at your fingertips
• Communications User Guide to help future sites utilize all communication tactics
• Customized deployment roadmap based on your project timeline
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Change Consultants:
- $20k for OTS (less 20%) - TBD on Custom
Frank Finder Fee: $1k for OTS referral-to-close
Frank IT Change Kit: Partner Pricing
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
frank50 Change Activation Game Unearth unspoken resistances… generate team
alignment… build change momentum!
Frank Freebies!
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
frank50 Change Activation Game Q: Besides getting your head into the change journey,
what else does Kotter say we need to involve?
frankMUG with Top 10 Tools on frankBAND Raffle: Toss your card into the big red bowl!
Frank Freebies!
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Thought leadership: areyoufrank.com
Frank for MMCMN | The Frank IT Change Kit
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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL
Thank you!
CONTACT: Stacy Finlon | [email protected] | +1-612-804-6160 John Nielson | [email protected] | +1-612-209-7230
FREE CHANGE COMMS RESOURCES + Frank’s Top 10 Change Activation Tools: areyoufrank.com > Resources
IT CONFERENCE CHANGE INSIGHTS: areyoufrank.com > Frank Blog