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The Citizen Reporting app is based upon Intervate's popular Fix My City Framework (FMC Framework) and is designed to help public citizens capture and track incidents. The intended use of this app is by public sector organisations that want to provide an app to the public to help them to report incidents or issues which can then be tracked and reported on. Intervate has developed the Citizen Reporting app to help public organisations with this challenge. Contact us for more information and to understand how we can help you improve your productivity and collaboration, reduce your risks and your costs with the Citizen Reporting mobile app. [email protected] twitter: intervate
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Citizen Reporting from IntervateSolving issue logging/tracking Problems#GoMobile with Intervate
Solutions to improve your organization’s ability to communicate with the public
The problem with call-centres Unpleasant experience for the
public! Which phone number? ..Then the long queues ..Then the redirects ..Then the dropped call after finally getting through ..Then the re-explaining the problem
Call centre pain causes many issues to go unreported
Accountability and process reporting can be difficult
Data has inconsistencies in formatting & misses key fields
Automated issue prioritization and correlation is often impossible
..and more Serious issues can cause an
unplanned explosion of calls overloading the call-centre As an example, the large JHB rainfall in January of 2014
caused significant road damage and completely overwhelmed the JRA call-centre
The public can’t track the status of their reported issues. This causes them to repeatedly call back into an already-
burdened call-centre
Why a smartphone/mobile app.. Smartphones are becoming ubiquitous In 2013 1% of phones sold at PEP stores were smartphones In 2014 trend implies 30% of phones sold at PEP stores will be smartphones, a 3000%
increase In 2013 smartphones were expensive devices. 2014 has seen the first R500 smartphone
Mobile is becoming the standard way people access technology
Immediacy – a solution in your pocket.
Smartphones have built in internet, GPS, camera & accelerometer that can simplify high-quality data capture
A picture is worth a thousand words
7 second issue log Make it easy to log an issue!
Log an issue of a selected category
Optionally, attach photo(s)
The issue is automatically associated with the user’s details
The user isn’t encumbered by process or complexity
The user is automatically notified when their issue changes status
Around me - Issue map Browse map of current issues
(showing status)
Show all issue resolution on the map to demonstrate that issues are being actioned
Administrators can create news flashes that appear on the map
Create a community around issue reporting and tracking
Process, accountability & reporting Issues are assigned to the correct team
based on geo-fence and issue category
Dashboards of issue detail & history
Reporting on a geo-fence (i.e. area, region or ward)
Visually identify problematic hot-spots on a map
Push message to multiple users with a single status update
Scalability & High Availability Auto-linking/aggregation of issues
Cloud based solution
High volume testing
A picture’s worth a thousand words
Citizen Reporting from IntervateSolving issue logging/tracking Problems#GoMobile with Intervate
Interested? Please contact us to find out how we can help you with your service-request challenges. : Intervate
