Logging at the TB Scale (Voxeo at splunk>live)

Logging at the TB Scale RJ Auburn, CTO

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

About Voxeo

  Founded in 1999

  World’s largest hosted VoiceXML and CCXML platform – Over 82,000 hosted ports globally; hundreds of premise deployments

  Over 100,000 developers using Voxeo platforms

  The Voxeo difference: Unlocked Communications, Customer Obsession Teams, Communications Passion


Mission

We make communications simple.


Unlocked Communications


Open Door Culture

  Executive access and attention for fast answers, readily available guidance and visionary insight

  Transparent communication for perfect alignment

  Collaborative, passionate problem-solving

  Focus on getting things done, not titles and hierarchy


Customer Obsession Teams


Free 24x7 Developer Support

“THANK YOU for such wonderful support. I can't remember the last time I experienced support like this, even when paying premium rates. Your department is definitely unique.”

“Your support is definitely the fastest on the planet.”

“Voxeo and Voxeo support is freaking incredible.... Wow and you can quote me on that.”

“Really good tutorials matched by world-class support! You guys rock.”


Communications Passion


Telecom 3.0

ClackPoint


Design Once − Deploy Anywhere

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 11

Slough, UK Frankfurt, Germany

Singapore

Las Vegas, NV Atlanta, GA Orlando, FL

Voxeo Prophecy Hosting

Hong Kong








Security

  PCI compliant hosting platform since April 07

  Support for HIPAA, SOX, Gramm-Leach-Bliley, ISO 17799

  Nightly security scans of the entire hosting network

  Standard support for features like encrypted call recording


Architecture Diagram

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Voxeo Platform Voxeo Platform Voxeo Platform Voxeo Platform

UI

Developer Portal NOC


Server Building Blocks – Storage

  SGI C1001 + eSAS RAID •  2x 4 core 2.3ghz Xeon

(L5410) •  8GB RAM •  150gb 10k/rpm boot drives •  LSI raid card •  eSAS RAID:

•  3U half depth •  Upto 16x 1TB SATA Drives


Operations Team

  Hundreds of scheduled searches run every 5 minutes

  24 x 7 NOC team members monitor Splunk dashboards, reports and alerts

  Splunk serves as one of the primary network monitoring tools

  We can watch for trends and build in optimization and capacity planning

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NOC Dashboard screen

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NOC Dashboard screen

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Easy Creation of Custom Dashboards


Serving (And Securing) Our Developers

  Over 100,000 Developers access our platform—no easy task to help them troubleshoot their apps

  Splunk is integrated with our custom Authentication and single signon system

  There are access and search restrictions for every user to insure full multi-tenant secure access

  Ensures secure, self-service on-demand access

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Customer Portal

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Customer Portal

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Ad-hoc reporting


Ad-hock reporting


Hosted or Premise - Why choose?

  ONE platform, hosted or premise

  Easy migration of applications between deployment models

  Hybrid offers best of both worlds •  Disaster recovery / business

continuity

•  Overflow for seasonal, peaks


Embedded in Premise Product

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Technology

Logging at the TB Scale (Voxeo at splunk>live)