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The first webinar in the Business Meets IT Webinar series. Join us as we take a look at not only why IT must deliver a great user experience in 2014, but give insight on how this will be achieved. Presented by RES Software founder and CTO Bob Janssen, and Chief Evangelist Sean Donahue. Watch the full webinar with Bob and Sean including a live demo of the RES IT Store at http://ow.ly/tvEp9. There you can also find out more information about the Business Meets IT webinar series. www.itstore.com
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Copyright © 2014, RES Software. All rights reserved. 0113
Why IT Will Deliver a Great User Experience
Episode 1: Mind the Gap!
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Copyright © 2014, RES Software. All rights reserved. 0113
YOUR
PRESENTERS
Bob Janssen,
CTO & Founder
Sean Donahue,
Chief Evangelist
#BusinessMeetsIT Ask your questions on Twitter for your
chance to win a $10 Amazon Gift Card!
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IT’s a Journey
Reactive Standardized
Proactive
Service
Value
Virtualized
Automated
Orchestrate
Past Today
Future
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IT Consumerization, Cloud Computing & App Stores
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IT Challenges
Speed of Delivery?
User Expectations?
Complexity?
• Best Services
• Highest Security
• Lowest Costs
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The CIO’s Problems
I’m not perceived as a trusted service provider
My users are circumventing my IT
I’m not seen as delivering real value
My IT organization is perceived as hard to work with,
slow, reactive and even unresponsive
We are known as “The Department of No”
We are a cost center for the business
How can I increase the value we bring to the business?
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Bridging the Gap for Better IT Services
Transform how users consume IT services through proactive, secure and
automated delivery and return of IT resources, with a great user experience.
RES IT Store An automated
self-service portal
for all IT services,
available 24/7/365
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What RES IT Store Customers are Saying …
“The RES IT Store enables a single point of
access for all IT services, providing the
convenience and instant response the user
needs with the security, compliance and control
demanded by the business.”
“IT departments have become, or are starting to become,
service-centric operations. Overtime, we need to think of
our users as service consumers so they can choose how
to compose their workspaces. The RES IT Store is the
ultimate way to aggregate everything into a one stop IT
shop.”
“It’s a powerful tool. We were able to transform our
onboarding and offboarding processes from manual and
time consuming to completely automated.”
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IT Store Best Practices
• IT Store Getting Started Guide
• IT Store Project Methodology
• IT Store Project Templates
• IT Store Installation Guide
• Integration Guides for
• ServiceNow, Citrix XenMobile, MobileIron
• Salesforce.com, Microsoft Office 365
• Microsoft System Center, LANDesk
• Human Resources Management Systems
• RES Automation Manager and RES Workspace Manager
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Choosing the Right Approach
App Store
• Windows
• SaaS
• Mac
• Mobile
Employee Onboarding Off-boarding
• Windows
• SaaS
Service Desk Automation
• Top 10 Tickets
• Existing Run Books
Workspace
Self Servicing
• Apps
• Data
• Security
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Password Resets
1. User can request a password reset from their logon screen
2. User needs to provide their username
3. Confirmation link is sent to their private e-mail address
4. User confirms their identity by confirming the link
5. Automation creates temporary password and sends it to private e-mail
6. User can log on – problem solved
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Stop, DEMO TIME!
Onboarding & Workflow
Unified Experience & Branding
Publication Wizards
Service Panel
Integration
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Demo for Forrester Research – Dec 13, 2013
• “This is easy!”
• We’ve seen dozens of technologies demoed before – but
nothing compares to RES IT Store.
• It’s a great experience and simple for the user as well as IT.
• RES provides a comprehensive approach: end to end not only
from a device perspective but also all content.
• RES Software can really connect IT to the business, becoming
an aggregator of IT services through automation and
integration across the delivery stacks of IT.
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RES Suite 2014
“The fulfillment of 15 years of
vision, software development
and customer experience,
RES Suite 2014 is a true
software platform.”
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< < < < < Existing Identities > > > > >
The Strategic Platform for IT Service Delivery
RES Suite A
utom
atio
n P
acks
for
Mob
ility
and
Clo
ud
RE
S V
irtual Desktop E
xtender
RE
S B
aseline Desktop A
nalyzer App & Desktop
Virtualization Cloud PCLM MDM/EMM IT Delivery Infrastructure
Automation RES Automation Manager
RES Workspace Manager
Dynamic Configuration
Adaptive Security
Delegation and Compliance
RES IT Store
Service Catalog
IT Service Delivery and Return
Self Servicing and Workflow
Provisioning
HR AD
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Why IT Will Deliver a Great User Experience
New worker productivity in hours versus 6 weeks
25% reduction in help desk tickets within 30 days
$3.6 million savings (225% ROI and 6.3 month payback)
• Users can get the IT services they need,
quickly and automatically
• IT can meet and exceed user expectations
• Delivery and return of IT services happens
instantly and 24/7/365
• IT can become a trusted partner and value-
added service provider to the business
• The gap between business and IT is
bridged
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Check out ITStore.com
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RES Suite 2014: Where Business Meets IT
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Copyright © 2014, RES Software. All rights reserved. 0113
Thank you!
…Questions?
Visit us on www.itstore.com
Join Upcoming Webinar:
Beyond the Enterprise App Store
CONNECT
WITH
US!
Bob Janssen,
CTO & Founder
@bobtopus
Sean Donahue,
Chief Evangelist
@SeanDo40
