Upload
solarwinds-n-able
View
324
Download
0
Tags:
Embed Size (px)
Citation preview
© 2015 N-able Technologies, Inc. All rights reserved. 1
Presented By:Patrick Albert
Jeremy Tilner
Getting the most out of your Autotaskintegration with N-central® 10
© 2015 N-able Technologies, Inc. All rights reserved. 2
Webinar details
? REC
Length: 30 min Questions welcome any time
Recording and slides available
© 2015 N-able Technologies, Inc. All rights reserved. 3
Agenda
Demo
N-central & Autotask integration
The value of PSA integration
© 2015 N-able Technologies, Inc. All rights reserved. 5
The value of PSA Integration
• Leverage N-central’s advanced monitoring to automatically create tickets and have them assigned to the proper queue with the right severity
• Eliminate the need to manually create assets in the PSA and the exercise of keeping them up to date
• Reduce the need to flip between the RMM and the PSA consoles
Time Savings
© 2015 N-able Technologies, Inc. All rights reserved. 6
The value of PSA Integration
• Automatic ticket creation ensures accurate ticket start times
• Automatic device inventory ensures accuracy
Time Saving
Improve Accuracy
© 2015 N-able Technologies, Inc. All rights reserved. 7
The value of PSA Integration
• Ticket history in N-central next to device details makes it easy to view history of a device
• Help desk/ticketing report provides ticket & device information
Time Saving
Improve Accuracy
Gain Insight
© 2015 N-able Technologies, Inc. All rights reserved. 8
N-central’s deepest PSA Integration to date!
© 2015 N-able Technologies, Inc. All rights reserved. 9
N-central & Autotask Integration
New!
New!
Onboard
• Asset Export
Support
• View Tickets
• Automatic Tickets
• Manual Tickets
Bill & Report
• Service/Bundle Updates
• Time Entries
• Blended RMM/PSA Reporting
New!
© 2015 N-able Technologies, Inc. All rights reserved. 10
Traditional Support N-central Support
Open PSA
Open ticket
Open RMM
Find device
Launch remote session
Troubleshoot problem(multiple windows)
Fix problem(multiple windows)
Disconnect
Open PSA
Open ticket
Type in notes
Update ticket status
Open RMM
Find device & associated ticket
Troubleshoot problemwith dashboard
Fix problem remotely without interruption
Push notes to ticket
Update ticket status
User Experience is our focus
Understanding and integrating N-central into a technicians workflow
© 2015 N-able Technologies, Inc. All rights reserved. 11
Asset Export & Automatic Ticket Creation
• Customer Mapping
• Device Class Mapping
• Export assets as they’re discovered
• Ticket Creation– Configurable Queues, Priorities, Types, SLAs, etc.
– Time Entries
© 2015 N-able Technologies, Inc. All rights reserved. 12
Manual Ticket Creation
Create, update and close tickets directly from N-central’s UI
© 2015 N-able Technologies, Inc. All rights reserved. 14
Billing Updates
Time Entry and Service/Bundle Billing Updates
© 2015 N-able Technologies, Inc. All rights reserved. 15
Blended PSA & RMM Reporting
Partners are able to report on Ticket performance in the Executive Summary report.
This report allows for you to show ticket performance information directly in the executive Summary
that you send your customers on a monthly basis.
© 2015 N-able Technologies, Inc. All rights reserved. 17
The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Business reporting
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/try
© 2015 N-able Technologies, Inc. All rights reserved. 19
The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.